BOBCAT OF ROCK HILL IS CURRENTLY SEEKING A SERVICE MANAGER
This key position serves as the leader of daily service operations and activities at a branch location.
You must be computer proficient.
You must be a leader.
You must be dedicated to providing the highest level of customer service.
We are looking for a winner who has the skills & experience necessary to perform the following at a high level:
- Communicate with, delegate to and supervise Service Technicians, while working in conjunction with other departments.
- Estimate repair time and supervise repairs in the time allotted for the work order.
- Maintain accurate and timely records relative to the Service Department's operation within the branch.
- Ensure accurate and efficient service on work orders and that technicians are meeting the work order time estimates and accurately recording hours billed on work orders.
- Diesel engine and hydraulic experience is highly beneficial.
- Oversee the service floor, staff, machine diagnostics, recovery rate, service department benchmarks, and Service Technicians' efficiency ratings.
- Assure all charges related to work orders are posted properly.
- Understand and manage Service Technician development (training and promotion).
- Motivate the Service Technicians to perform service orders more efficiently.
- Work with Service Technicians to keep the service floor and shop well organized and clean.
Additional Compensation:
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Schedule:
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Day range:
Shift:
Experience:
- management: 1 year (Preferred)
- service management: 1 year (Preferred)
Work Location: In person