Medical Assistant - West Phoenix Health Center
9610 N Metro Pkwy W, Phoenix, AZ 85051
adelantehealthcare.com
POSITION SUMMARY
The Medical Assistant provides direct patient care and assist all patients and their families through the healthcare system by acting as a patient advocate. Duties include but are not limited to: assisting providers during preparation and provision of patient visit, interviewing patient and obtaining reason for visit, room preparation, specimen collection and processing, medication administration, documentation in electronic health record and patient discharge. The Medical Assistant will work with patients to develop self-management goals, provide insurance, referral, and prior authorization support, and may also conduct patient outreach to follow up on hospital admissions and discharges, obtain medical records and assist patients with pharmacy/medication questions. The Medical Assistant has successfully met all the requirements and expectations of the Associate Medical Assistant position and has advanced training that is demonstrated by successful completion of a continuing education program concluded with a passing score on an Adelante designated skills exam and written test. If applicable, will be completed during probationary period.
ESSENTIAL SKILLS AND EXPERIENCE:
- Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
- Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
- High school diploma or GED from an accredited institution
- Graduation from an approved medical assistant training program with one or more years’ experience
- Has one or more years as a medical assistant
- Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
- Proficient mathematical skills for use in a healthcare setting
- Basic computer proficiency to include Windows, MS Office, and internet
- Ability to problem solve in situations both independently or with support from team and/or leadership
- Ability to multi-task and work effectively in a high-stress and fast-moving environment
- Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements
POSITION REPONSIBILITIES
- Prepare for the patient appointment by reviewing and updating patient records prior to patient arrival
- Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
- Obtain and record the patients’ vital signs according to protocol for patients age
- Prepare exam room and patient for the type of exam/procedure to be performed
- Maintain patient confidentiality following all HIPAA policies and procedures
- Document accurately all patient information in electronic health record
- Communicate in a timely and professional manner with patients and other members of the care team at all times
- Know and follows the eight rights of drug assessment and administration
- Know and follows procedure for immunization administration and storage
- Follow all medication policies and procedures for labeling, storing and use
- Know and utilizes principles of universal protocols and National Patient Safety Goals
- Cleans and sterilizes instruments per protocol
- Has knowledge of surgical and diagnostic office procedures
- Correctly collect specimens, perform testing, and processes as indicated.
- Provides clear instructions to patients regarding obtaining and collecting of specimens.
- Review patient plan and educates patient on discharge instructions
- All other duties as assigned (such as translation and travel to other locations)
- Can accurately identify medications and their indications for proper utilization
- Work independently and uses critical thinking skills to solve issues under pressure
- Coordinate continuity of patient care with external healthcare organizations and facilities such as referrals to outside specialties and ongoing two-way communication between providers.
- Promote clear communication among the care team and treating clinicians by ensuring awareness regarding patient care plans
- Facilitate patient care based upon approved standing orders and protocols.
- Works collaboratively with the clinical team in data collection, health outcomes reporting, clinical audits, and programmatic evaluation.
- Assist in clinical care by providing utilization of resources, and development of new clinical tools, forms, and procedures.
- Act as a mentor to the Associate Medical Assistants
- Use excellent customer service and communication skills
- Will perform patient outreach calls as needed
- Meeting UDS & Quality-based measurements
EXPECTATIONS
Every Adelante Healthcare employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism, and competence.
OUR CORE VALUES
- Compassion
- Excellence
- Integrity
- Learning
- Respect
- Sustainability
Who Are We?
At Adelante Healthcare, we believe that healthy people create healthy communities. Our mission is to improve the health of our communities by providing the highest level of primary and preventive care, making it affordable for everyone. For over 40 years, we have been dedicated to serving our communities by providing healthcare to those most vulnerable by offering health care services at nine locations throughout Maricopa County. By joining the Adelante Healthcare team, you become part of a patient centered caring organization that is playing a vital role in helping our communities.
OUR AMAZING BENEFITS
We offer a culture that values caring, professional development, growth, and sustainability. We provide a comprehensive and competitive benefits program including:
· Medical, Dental, and Vision available DAY ONE!
· 3 weeks Paid Time Off annually
· 10 paid Holidays annually
· 403b Retirement Account Savings Plan
· Tuition Reimbursement for eligible programs
· Employer-paid Short Term and Long Term Disability
· And MORE
WHAT YOU'LL NEED TO HAVE
High School Diploma or GED from an accredited institution and successfully graduating from an approved medical assistant training program
One or more years of experience as a medical assistant and current CPR certification, as well as the following:
- Effective communication demonstrated by ability to read, interpret, comprehend and comply with written and verbal communication
- Can accurately identify medications and their indications for proper utilization
- Works independently and uses critical thinking skills to solve issues under pressure
- Proficient mathematical skills for use in a healthcare setting
- Basic computer proficiency to include Windows, MS Office, and internet
- Ability to problem solve in situations both independently or with support from team and/or leadership
- Ability to multi-task and work effectively in a high-stress and fast-moving environment
- Must have reliable transportation that can meet any operational reassignments of the organization during the workday. If employee is driving during work hours, the employee is required to possess a valid drivers license and must be in compliance with Arizona vehicle insurance requirements
WHAT YOU'LL BE DOING DAY TO DAY
- Prepares for the patient appointment by reviewing and updating patient records prior to patient arrival
- Interview patient to obtain reason for visit: chief complaint, and document in electronic medical record following MA workflow protocols for intake of patient
- Documents accurately all patient information in electronic health record
- Communicates in a timely and professional manner with patients and other members of the care team at all times
- Follows all medication policies and procedures for labeling, storing and use
- Cleans and sterilizes instruments per protocol
- Has knowledge of surgical and diagnostic office procedures
- Correctly collect specimens, perform testing, and processes as indicated.
- Provides clear instructions to patients regarding obtaining and collecting of specimens.
- All other duties as assigned (such as translation and travel to other locations)
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Medical Assistant: 1 year (Required)
License/Certification:
- Medical Assistant diploma or certification (Required)
Work Location: In person