JOB POSTING: This Job Posting identifies the major responsibilities of this job. It does not include all aspects of the position such as the potential additional duties as assigned by a Manager and/or the requirement for flexibility in helping others for the company’s overall benefit.
JOB TITLE: Inbound Customer Care Representative
DEPARTMENT: Customer Care
REPORTS TO: Customer Care Manager
STATUS: Full-time / Hourly
BASIC FUNCTION: The Inbound Customer Care Representative will be responsible for inbound calls from customers nationwide. They should exceed internal and external customer expectations while maintaining our company’s vision to be a preferred, primary provider of health products for commercial livestock, horses, companion animals and their owners.
RESPONSIBILITIES:
- Provide the highest level of customer service to both our internal and external customers
- Service each call fully by accurately taking orders, answering questions, handling customer relations, or referring calls to the appropriate parties
- Perform up-selling and cross-selling techniques when applicable
- Maintain customer satisfaction by following up on orders, backorders, substitutions, shipping, etc.
- Participate in sales blitz’s and promotions to build sales
- Attend sales and training opportunities as assigned for improving product knowledge and sales/customer service skills
- Perform any other related duties as assigned or as the situation dictates
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to acquire knowledge through extensive training regarding our animal health products and their applications as well as customer service/sales skills
- Perform basic computer skills such as using the internet/email
- Communicate with the utmost professionalism both verbally (over the phone) and written (via email)
- Organization, time-management, problem-solving, attention to detail
- Ability to express and share ideas within a team environment
- Capable of working independently or as part of a team
EDUCATION AND EXPERIENCE: This position requires a high-school diploma or equivalent. Sales experience and/or livestock/animal experience preferred but not required.
APPLY ONLINE:
Submit your application and resumé/cover letter online at: www.pbsanimalhealth.com/pages/careers
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- RJ Matthews is a drug and nicotine free facility, do you have any concerns passing a drug and nicotine screen?
- Are you available to work 9 am to 6pm Monday through Friday?
- Do you Have experience working with livestock or have a degree in Animal Science?
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person