POSITION TITLE: DQ Grill & Chill Shift Leader
REPORTS TO: Dairy Queen Manager
STARTING RATE: Negotiable based on experience
JOB FUNCTIONS:
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Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
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Enthusiastically greet and welcome fans to the Dairy Queen brand
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Strive to exceed fan expectations and deliver fan first service through timely and quality service
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Assist in the management of specific areas of the DQ restaurant during scheduled shifts
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Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
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Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
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Ensure that the restaurant is properly organized and staffed
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Create and maintain a positive, safe, clean, and inviting environment for fans and team members
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Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
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Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
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Models performance standards for all team members and work stations
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At all times exhibit a genuine passion for excellence
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Perform other duties as assigned by management
REQUIREMENTS:
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Minimum 6+ months of high volume quick service restaurant experience required
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High School diploma or equivalent
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Must be capable of supervising specific areas of the Dairy Queen business in a fast-paced environment
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Strong knowledge and application of safe food handling practices
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Highly organized and detail oriented
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Work well under pressure packed situations while maintaining a great attitude
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Comfortable standing for entire shift and able to lift 50 pounds
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Exhibit good manners, proper personal hygiene, and promptness
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Have fun and maintain a positive attitude at all times!