Min: USD $16.00/Hr. Max: USD $16.61/Hr. Position Overview:
SCOPE OF ROLE:
At S:US, we are committed to a better New York with opportunities for all. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and can communicate skillfully with empathy and honesty.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Conduct regular scheduled rounds to ensure safety and residents wellbeing
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Enter activity log information and shift notes in a timely fashion and accurate manner.
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Complete necessary admissions paperwork
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Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
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Meet with Shift Supervisor for individual and group supervision.
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Planning, implementing and/or researching self-care and other social activities for residents
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Conduct Resident Support groups
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Meet with case managers on regular basis to assist in assigned tasks
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Provide initial orientation to program
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Provide administrative support in areas of office coverage, telephone and clerical work, food
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services
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Understand and follow emergency procedures, including fire drills
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Perform other duties as assigned by Shift Supervisor and Program Director
Attend job related trainings and agency meetings as necessary -
Provide meal coordination
REQUIREMENTS
REQUIRED EDUCATION AND EXPERIENCE
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Associate Degree in Human Services or High Diploma or GED with 3+ years’ social service experience.
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Learn and integrate a trauma‐informed, client‐centered approach, using an anti ‐oppressive lens into your work with the people we serve.
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Use neutral and non‐ judgmental language when responding to the needs and requests of the residents.
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Must have ability to be flexible with schedule as needed
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Ability to maintain professional maturity during crisis situation
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Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.
PREFERRED QUALIFICATIONS & SKILLS
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Effective written and oral communication skill
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Proficiency with computer‐based programs, typing skills
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Must be able to lift up to 15 lbs.
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F80 and F02 certifications
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Basic First Aid
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Naloxone certification
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Valid driver’s license and bi‐lingual communication preferred
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Food Handler license preferred
Performance Standards
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Effective Communication: Uses clear concise, language to provide timely and accurate written and oral communication. Can exchange information, thoughts as appropriate to all levels of staffing Critical Thinking: Processes the key factors of critical thinking such as analysis, interpretation, explanation, self-regulation, open-mindedness and problem solving. Having the ability to think clearly and rationally, engage in reflective and independent thinking when making decisions.
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Flexibility: Demonstrates the ability to adapt to changing circumstances and adjust approaches and responses to address change related challenges.
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Teamwork: Ability to be part of and at times lead and direct a cohesive team.
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Role Model: Demonstrates the following the qualities:
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Integrity: following agency policies and procedures, knowing the rules and adhering to them.
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Persistence: Don’t abandon tasks when times are tough.
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Positivity: Don’t overreact or get easily overwhelmed.
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Respect: always show respect for all individuals, it is paramount in every situation.
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Accountability: Take responsibility for their actions, if a mistake is made, admit it and plan to correct the situation, don’t make excuses or blames others.
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Trust: Always be fair, honest and consistent. Don’t engage in office gossip.
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Hard Work: be willing to pitch in when needed,” it’s not my job” mentality is not allowed.
Join a team of employees who cares about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.
S:US IS AN EQUAL OPPORTUNITY EMPLOYER
S:US is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Director of Recruitment at 646‐565‐5894.
ID: 2024-15681