Job Summary:
TMPL Fitness, a leading brand in health and wellness, is looking for Membership Consultants to join our growing team. Membership Consultants play a key role in membership sales and retention by providing a spectacular and seamless joining experience for all new members. We are seeking a dynamic and results-driven Membership Sales professional to join our team. The ideal candidate will be responsible for driving membership sales through effective customer engagement and relationship building.
We are in the business of helping others achieve their fitness goals and live their best life! We achieve this through our innovative training programs, the latest equipment, and a knowledgeable and friendly staff. You will succeed in this role if you:
- Are a sales driver with the determination to hit sales goals.
- Possess exceptional organization skills.
- Able to effectively communicate with members and coworkers.
- Possess a strong desire to deliver an elevated member experience.
- Have a desire to work along others as part of a team.
- Model integrity, teamwork, and an all in attitude.
- Are committed to resolving member inquiries.
- Have a passion for fitness, health and wellness.
- Are unafraid to try new things and to think outside the box.
- Enjoy speaking with, engaging with, and getting to know others.
Responsibilities include:
- Proactively seeking ways to positively impact the member experience and address member feedback.
- Developing and implementing sales strategies to attract new members and retain existing ones.
- Effectively communicating new promotions and services, so that each member gets the most out of their visit.
- Responding to phone inquiries and assisting members over the phone.
- Working with the entire club team to ensure high levels of member service and cleanliness are met.
- Completing outreach activities inside and outside of the club so that the community is aware of and feels welcome to visit our facility.
- Calling prospective members to invite them into the club.
- Calling current members to ensure they are getting the most out of their experience.
Required Skills and Experience:
- 1-2 years prior fitness industry experience in a member-facing role and/or prior customer service role.
- 1-2 years prior sales experience and experience meeting quotas.
- Ability to work nights, weekends and holidays as needed.
- Experience using a membership management system and CRM software.
- Exceptional phone etiquette.
If you are a motivated individual with a passion for sales and customer service, we invite you to apply for this exciting opportunity to grow your career in membership sales.
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Compensation package:
- Bonus opportunities
- Commission pay
- Uncapped commission
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Travel requirement:
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- New York, NY 10003 (Required)
Ability to Relocate:
- New York, NY 10003: Relocate before starting work (Required)
Work Location: In person