20 Best Solutions Manager jobs in Remote (Hiring Now!)

Account Services Representative
ABC-Amega, Inc. —Remote
Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek…
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Quick Apply
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Regional Manager (IL, MO)
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CX Associate
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From $17 an hour
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Regional Sales Manager - South Central US
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7d
After-Hours Coordinator
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Tax Team Manager, CPA/EA (Seasonal)
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Customer Success Manager
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Customer Service - Customer Service Representative
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Customer Success Manager (Nearpod)
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Regional Manager
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Customer Service Team Manager
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Senior Client Success Manager
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Client Manager
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$45,000 - $120,000 a year
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23h

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Account Services Representative

ABC-Amega, Inc. - Remote

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Job Details

Full-time $17 an hour 1 hour ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Work from home
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Microsoft Excel
Customer service
Call center
Basic math
Microsoft Office
High school diploma or GED
Quality assurance
1 year
2 years
Communication skills

Full Job Description

Start your career as a full-time Account Services Representative at ABC-Amega, Inc.! In this position you will use your skills to support our team and help our clients succeed in resolving A/R challenges while delivering exceptional customer service.

We believe in collaborative work environment and have a commitment to a good work/life balance. This position is a fully remote position working eastern standard time hours. ABC-Amega is currently only hiring remote workers who reside in the following states: AZ, FL, LA, NC, NH, NY, OH, PA, SC, TX, VT. Employees who live in Buffalo, NY also have the option to come to our office. Interviewing, training, and working will be conducted remotely in your home and equipment (desktop PC) will be provided to you.

The Account Services Representative works directly with Accounts Payable Departments to help identify and resolve issues preventing payment of outstanding invoices. Our team members are proactive in uncovering these challenges while many times working directly in our clients’ systems.

Primary Job Duties

Work in assigned queue/list and accounts assigned efficiently by meeting productivity and activity goals as assigned; demonstrate the ability to take ownership of assigned accounts
Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
Accurately update our system by using proper codes, typing accurate, detailed, and relevant notes including contact details and any specific details provided during interactions
Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed

Secondary Job Duties

Uphold and utilize a professional and courteous tone and language at all times
Address open receivables with customers to obtain payment status, timeline of payments, or address any issues preventing payment
Where applicable, use client-specific systems to review and research additional account details
Address and fulfill requests from the customer including invoice copies, copies of bill of ladings, purchase orders, etc.
Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to exceed expectations
Maintain confidentiality of both internal and external party information
Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations
Converse with the client on the status of an account via email or telephone as requested
Take ownership of any assigned accounts in queue and/or work in group queue as needed
Provide invoices or other related documentation to account holders
Work cohesively in a team to participate on special projects or initiatives as directed
Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements

Other Job Duties:

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

Qualifications:

Multitasking, detail-oriented, motivated and organized.
Ideal candidate should be strategic and intuitive on understanding the process and knowing what next step to take.
High School Diploma/GED
Must have at least one year in a call center setting or working with phones in a professional setting.
High level of verbal and written communication skills with focus on business acumen.
Basic math skills
Microsoft Office experience, especially Excel
Independent self-starters are preferred.

If you have experience as a bank teller, processing cash in a back office setting, AP/AR, or bookkeeping we would love to hear from you!

Additional Benefits (for those working a minimum 22.5 hours/week):

Medical, Dental and Vision (close to 70% of cost covered by ABC)
401(k) with match
Tuition reimbursement
Up to 3 Weeks’ Paid Time Off in your first full year, which includes Sick and Vacation time. (Based on the accrual process and time granted in the first year may be different based on when you are hired. After a full calendar year with us, the 3 Weeks will be awarded on January 1st.)
Retention Bonus (of up to $300. Pending successful passing of the introductory period and also being an employee in good standing and with positive quality of work.
Flexible schedule; no weekends
Casual dress (also applies when working in the office)
Equipment (desktop computer) provided to be used at your established location

At ABC-Amega, we have a strong set of values that we follow each day. When you consider applying for this position, read through the values to determine if they align with your own values.

Find a Way to Say Yes - We want our employees to be able apply their creativity to find a way to help clients and coworkers whenever possible. Our leadership provides flexibility in order to empower our employees and find solutions together.
Trust, and Be Trustworthy - Your managers and colleagues want you to succeed. Trust the intentions of your colleagues and conduct yourself in a manner that builds trust with them. Be supportive, be a friend and an ally.
Tirelessly Pursue the Extraordinary - Extraordinary is how we think of ourselves and about ABC-Amega as a whole. We work each and every day to exceed expectations – for ourselves, for our clients and for their customers. Our ability to innovate is paramount to our continued growth and success. So if you think of something, say something.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 37.5 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Work from home

Experience level:

2 years

Shift:

Day shift

Weekly day range:

Monday to Friday

Work setting:

Call center
Remote

Application Question(s):

ABC-Amega is currently only hiring in the following states: AZ, FL, LA, NC, NH, NY, OH, PA, SC, TX, VT. Please confirm you reside in one of these states before applying.

Education:

High school or equivalent (Required)

Experience:

Call center: 2 years (Preferred)
Customer service: 2 years (Preferred)

Work Location: Remote

Quick Apply

Solutions Manager jobs in Remote

Account Services Representative

AutoCAD Drafter

Regional Manager (MN, WI, ND, SD)

Licensed Mental Health Therapist - CA (Remote)

Regional Manager (IL, MO)

CX Associate

Regional Sales Manager - South Central US

Senior Electrical Engineer

Regional Manager (WY, UT, MT)

After-Hours Coordinator

Tax Team Manager, CPA/EA (Seasonal)

Sales Engineer - North OH & West PA

Customer Success Manager

Customer Service - Customer Service Representative

Customer Success Manager (Nearpod)

Regional Manager

Customer Service Team Manager

Territory Sales Manager

Senior Client Success Manager

Client Manager

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