20 Best client services manager jobs in Chicago, IL (Hiring Now!)

Client Services Manager
Choose Chicago —Chicago, IL
Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner…
$80,000 - $100,000 a year
Quick Apply
14h
Senior Associate - Loan Agency Services
Alter Domus —Chicago, IL
Knowledge or familiarity with Bloomberg, performance systems, and other loan research and analysis tools. Act as senior liaison between borrowers and lenders,…
Estimated: $83.2K - $105K a year
Case Manager
Community Assistance Programs —Chicago, IL
Provides educational case management and data entry to document and ensure all clients meet the required hours of participation, and progress to unsubsidized…
$40,000 - $50,000 a year
Quick Apply
RN Infection Preventionist
Lee Manor Nursing & Rehab —Des Plaines, IL
Adheres to all federal, state and local regulations and accreditation standards as required. Stays current with applicable local, state and federal regulatory…
From $73,000 a year
Quick Apply
Client Manager - Property & Casualty Insurance
The Plexus Groupe —Chicago, IL
Must possess a current and valid State of Illinois Property & Casualty license. 5-7 years of experience in insurance field.
Estimated: $73.9K - $93.6K a year
Quick Apply
Case Manager, QIDP
Community Alternatives Unlimited —Chicago, IL
No after hours calls required. Bachelor’s Degree in Human Services or a related field (Required). Must have own reliable transportation to travel to clients in…
Estimated: $41.7K - $52.8K a year
Quick Apply
Assistant District Manager - Arboriculture
Davey Tree —Chicago, IL
Work as a tree doctor that makes house calls. Preferred: Relevant pesticide and related licenses and certificates, if required by state law.
From $60,000 a year
Quick Apply
2d
Clinical Regional Manager
Inizio Engage —Chicago, IL
To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty points.
Estimated: $122K - $155K a year
13d
Account Executive - Chicagoland
Rose Paving —Bridgeview, IL
Develops, expands and cultivates a qualified client base by utilizing various marketing practices, including entertainment, direct mail, referrals, advertising,…
Estimated: $79.4K - $101K a year
Quick Apply
Sales Manager
RoofingSource —Niles, IL
Ability to work well with limited supervision and effectively use independent judgment to plan, prioritize, and organize a diversified workload.
$50,000 - $65,000 a year
Quick Apply
Massage Therapist
AIRE Ancient Baths —Chicago, IL
You will play an integral role in providing the AIRE Experience to all guests and clients. Willing to develop new skills and experiences.
$42 - $66 an hour
Quick Apply
6d
Workday Certified Financials Manager - SCM
Accenture —Chicago, IL
Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing,…
Sr Manager, Client Services
Wheels, Inc. —Des Plaines, IL
Bachelor’s Degree or equivalent experience in related field. Act as a liaison between Talent Development and Client Services leadership to identify tools and…
Estimated: $73.7K - $93.3K a year
5d
SAP Project Systems & Fixed Assets-Manager-Consulting-Location Open
EY —Chicago, IL
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
Estimated: $141K - $179K a year
12d
AV Technology Sales Manager- Education (MW)
Extron Electronics —Chicago, IL
5+ years of experience, with a strong technical background, developing accounts and selling project-based, hardware and/or software systems solutions.
Estimated: $95.3K - $121K a year
Quick Apply
Elite Certified Personal Trainer
Fitness Formula Clubs (FFC) —Chicago, IL
Bachelor of Science degree in exercise physiology or an allied health-related field or one (1) nationally recognized third party accredited personal trainer…
$46 - $74 an hour
Quick Apply
Human Resources Manager
GardaWorld Security Services US —Chicago, IL
The strategic portion consists of driving business results through solid people strategy and leadership, which includes the following four leadership principles…
$75,000 a year
Quick Apply
14h
Account Manager - Loan Agency Services
Alter Domus —Chicago, IL
Bachelor’s degree in finance, accounting, business or economics or related field, or commensurate work experience.
Estimated: $86.4K - $109K a year
3d
SAP Finance Transformation Manager
Accenture —Chicago, IL
Lead teams of consultants to advise clients on using SAP to build state-of-the-art solutions. Minimum of 3 end-to-end SAP Finance implementations, including…
Associate - Credit & Structured Products
Alter Domus —Chicago, IL
Knowledge or familiarity with Bloomberg, performance systems, and other loan research and analysis tools an advantage.
Estimated: $61.8K - $78.2K a year

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Client Services Manager

Choose Chicago - Chicago, IL

Quick Apply

Job Details

$80,000 - $100,000 a year 14 hours ago

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Management
Customer service
Microsoft Office
Project management
Bachelor's degree
Computer skills
4 years
Grammar Experience
Communication skills
Marketing
Time management

Full Job Description

Position Title: Client Services Manager

Department: Client Services

Reports To: Sr. Director Client Services

FLSA Status: Exempt

Effective Date: June 2024

Choose Chicago is the official sales and marketing organization responsible for promoting Chicago as a global visitor destination to business and leisure travelers.

POSITION SUMMARY

The Client Services Manager (CSM) is responsible for providing the highest quality services to assigned meeting, tradeshow and convention accounts that meet in Chicago; to disseminate service materials to such organizations in a timely fashion; to provide event management with promotional support in the form of destination marketing resources, attendance building, and city recognition.

Works in close partnership with the Sales Department to service confirmed business in Chicago by acting as a liaison between event management, Choose Chicago members and city departments. The CSM is the main representative of all that is Chicago to our convention clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner relationship.
Must be a team player with a great understanding of the importance of exceptional customer service.
Contribute to the development of Choose Chicago’s goals by assessing each account, customizing programs and working within the appropriate budget to complement the client’s needs; develop and present the proposal to the client.
Forecast expenditures and work within +/- 5% of the designated client budget.
Maintain concise account profiles in Simpleview, and complete and organize paper and electronic files in an accurate and timely fashion.
Manage timeline for services with assigned accounts to provide the highest possible level of customer service.
Maintain a current knowledge base of the Choose Chicago Meeting Professionals Guide, Partners, and City of Chicago programs as it relates to providing educated recommendations to clients.
Coordinate and execute site inspections through the development of itineraries, including but not limited to assignment of housing and transportation arrangements. Accompany clients on visits.
Facilitate all city and state requests including welcome letters for the Mayor and Governor, banner requests and airport signage.
Develop new programs, or recommendations for updating existing programs to enhance and increase the usage of the department's services.
Support partnership base through referrals and attendance of meetings and special events.
Develop, promote, and execute Chicago’s “We’re Glad You’re Here!®” program recognition and retention services through individual account needs assessment.
Travel to promote the city for future Chicago shows for qualifying/applicable accounts.
Travel to appropriate and necessary client appointments and industry events as needed.
Comply with established policies and guidelines applying to the Choose Chicago operations and employee conduct.
Perform a variety of administrative tasks.
Perform other duties as assigned by the Vice President, Client Services and Directors of Client Services.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred.
Four (4) years of related customer service experience in industry along with demonstrated project management experience showing progressive growth and learning and/or training equal to the skill level needed to perform this position.
Certified Meeting Professional (CMP) or studying for CMP designation a plus.
Occasional travel required.
Prior experience in the hospitality industry preferred.
Understanding of marketing and promotional efforts/concepts for meeting planning and production.
Prior management experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

Understanding of Chicago’s attractions, hotels and special event venues.
Ability to effectively use MS Office products including but not limited to Word, Excel, Outlook, Power Point, Asana, etc.
Possess excellent written and verbal communication skills, exceptional spelling, punctuation and grammar skills.
Ability to represent Choose Chicago in a professional manner while interfacing with internal and external clients.
Ability to make sound independent judgements, self-starter and resourceful problem solver.
Possess excellent organizational, written, and time management skills.
Ability to manage and work simultaneously on multiple projects and with multiple clients.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

Ability to perform work utilizing a computer for extended periods of time.
Ability to travel by air or ground in promoting the city of Chicago at various events is required.
Ability to attend/host customer entertainment is required.
Ability to grasp objects utilizing the fingers (fine motor manipulation).
Ability to travel by air or ground transportation (includes personal and public transportation) as required in performing the work.
Ability to travel throughout the city, including prolonged standing and walking as it is very often necessary when conducting a site inspection.
Ability to work nights and weekends as needed. Working evenings includes but is not limited to attending business exchanges, venue openings, receptions, client dinners, etc.

Quick Apply

client services manager jobs in Chicago, IL

Client Services Manager

Senior Associate - Loan Agency Services

Case Manager

RN Infection Preventionist

Client Manager - Property & Casualty Insurance

Case Manager, QIDP

Assistant District Manager - Arboriculture

Clinical Regional Manager

Account Executive - Chicagoland

Sales Manager

Massage Therapist

Workday Certified Financials Manager - SCM

Sr Manager, Client Services

SAP Project Systems & Fixed Assets-Manager-Consulting-Location Open

AV Technology Sales Manager- Education (MW)

Elite Certified Personal Trainer

Human Resources Manager

Account Manager - Loan Agency Services

SAP Finance Transformation Manager

Associate - Credit & Structured Products

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