20 Best System Engineer jobs in Washington, DC (Hiring Now!)

End User Services Manager
Leidos —Washington, DC
Identify opportunities to streamline service desk workflows, implement automation tools, and leverage emerging technologies to enhance efficiency and…
$78,000 - $141,000 a year
Veritas Enterprise Vault Engineer II (Active TS Clearance with SCI Eligibility)
Akima —Washington, DC
Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support.
$140,000 a year
Senior Database Engineer
Kelly —Alexandria, VA
BA degree in Information Technology, Computer Science, or related field. Must have five (5) or more years of programming language experience of data science…
Systems Security Engineer
Leidos —Arlington, VA
Provide expertise as a security engineering representative for the design, development, implementation, and integration of solutions or tools to support secure…
$122,200 - $220,900 a year
3d
ASW Analyst/Engineer
Leidos —Bethesda, MD
Bachelor’s Degree in a technical field, with an ASW related officer tour. You will be part of the team that is responsible for the design, development, test,…
$78,000 - $141,000 a year
Access Management Platform Engineer II
Airlines Reporting Corporation —Arlington, VA
Deliver solutions to complex technical issues and support projects and ongoing maintenance activities using technical and functional skills and expertise.
Integrations Engineer I - Days - Information Technology
Adventist HealthCare —Gaithersburg, MD
Validate and document interface and technical system design decisions, tracking changes as appropriate. Perform daily system maintenance tasks on middleware…
Estimated: $79.8K - $101K a year
Quick Apply
13d
Platform Engineer IV
Verisign —Reston, VA
Bachelor's degree in computer science or a related technical field, or equivalent combination of education and experience.
$132,500 - $179,300 a year
Quick Apply
Senior Field Controls Engineer- Powercor
MKD Electric, LLC —Sterling, VA
B.S. in an engineering-related discipline (preferred in mechanical or electrical engineering) or 5 years of field experience. Ignition certification is a plus.
Estimated: $87.6K - $111K a year
Quick Apply
Software Engineer (Customer-Facing Applications)
IntraFi Network —Arlington, VA
Working with and across multiple Agile teams to design, develop, test, deploy, and support a wide range of technology solutions.
From $100,000 a year
Quick Apply
Zscaler Engineer
Booz Allen —McLean, VA
5+ years of experience with network engineering or network security engineering. You’ll use your curiosity for technology and market trends to further research…
$75,600 - $172,000 a year
Core Network Engineer
Ziply Fiber —Washington, DC
Computer, keyboard, mouse, and multi-line telephone system. Proficient in reading and interpreting technical documents such as vendor deployment guidelines,.
$75,000 - $125,000 a year
Quick Apply
2d
Apple Systems Engineer
TIME Systems —Washington, DC
Design and develop solutions to complex applications problems, system administration issues, and network concerns. Apple Systems Engineer (Full-Time).
Estimated: $92.3K - $117K a year
Quick Apply
4d
Sr Systems Engineer
Children's National Hospital —Washington, DC
The Senior Systems Engineer will be responsible to provide lead engineering services for server hardware and software, planning system maintenance and support…
Estimated: $93.3K - $118K a year
IT Service Desk Specialist (15126, Grade 22)
The Maryland-National Capital Park and Planning Commission —Wheaton, MD
Frequent travel to Park sites (valid driver’s license required). Depending upon area of assignment, a valid driver’s license in accordance with both State and…
$58,791 - $104,124 a year
2d
Cyber Systems Engineer
Peraton —Washington, DC
Ensures system security needs established and maintained for operations development, security requirements definition, security risk assessment, systems…
$112,000 - $179,000 a year
System Engineer - Washington D.C.
Motorola Solutions —Washington, DC
Assumes total ownership of the design process, which may involve multiple design awards for different regions across the United States, adhering to the program…
Estimated: $89.6K - $113K a year
Windows Systems Engineer I
George Washington University —Rockville, MD
The position provides full spectrum of software and hardware support to our on-site and remote client community in areas of expertise to include: full knowledge…
$68,359.64 - $131,081.36 a year
2d
Senior Server Engineer
GuROO —Washington, DC
This task area may be subject to non-standard work hours and approximately two after hour calls per week. Provide day-to-day operational maintenance support…
From $140,000 a year
Quick Apply
4d
Signals Engineer Supervisor
VA Dept of Transportation —Fairfax County, VA
In addition to a rewarding work experience, VDOT offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long…
$81,466 - $132,383 a year

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End User Services Manager

Leidos - Washington, DC

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Job Details

Full-time $78,000 - $141,000 a year

Qualifications

ITIL Certification
Management
Software troubleshooting
PMP
High school diploma or GED
Litigation
Bachelor's degree
Team management
ServiceNow
IT
Problem management
4 years
Leadership

Full Job Description

Description

Looking for an opportunity to make an impact?

Leidos has an opening for an End User Services (EUS) Manager on the ESA V program. ESA V is an IT Services program supporting the Department of Justice. The program provides a range of IT services, including help desk, desk side support, Windows workstation engineering and maintenance, ITSM, Active Directory services, and video conferencing, among others.

Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer. This process is currently taking 12+ weeks.

We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, timeliness and hygiene of tickets, establishing and maintaining a comprehensive knowledge base of processes, and providing exceptional support to our external customers. The ideal candidate will be a proactive leader with a passion for modernizing service desk operations and enhancing the customer experience.

If this sounds like the kind of environment where you can thrive, keep reading!

Primary Responsibilities Include:

The End User Services Manager will be responsible for ensuring the successful delivery of Desk Side Support services to a Federal customer within the Department of Justice. Performing at the customer site in Washington, DC, the EUS Manager will interface daily with Federal customers up to and including political appointees to ensure that they are receiving the best possible IT services.
Lead a team that supports a wide range of customers across two facilities in the Washington DC area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier-2 and Tier-3 end-user services and technical support, and acts as a vital link between our off-siteTier-1 Service Desk and our System Engineering and Operations groups. The Desk Side team also provides platinum-level support to VIP customers in addition to rotating on-call support on a 24/7 basis.
Manage between 10 and 15 direct-report staff members providing comprehensive desk side and audiovisual services. Periodic travel between sites within the local Washington, DC, area may be required to interface with customers and to manage the staff.
In addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs).
Ensure the accuracy and completeness of ticket data, including categorization, prioritization, and resolution details as well as Spearhead the creation and maintenance of a robust knowledge base, documenting best practices, troubleshooting procedures, and common solutions.
Identify opportunities to streamline service desk workflows, implement automation tools, and leverage emerging technologies to enhance efficiency and productivity.
Establish a meeting rhythm with the customer End-User Service lead on a weekly basis at the minimum. Customer collaboration and escalations to keep the Federal lead aware and position the customer to make decisions.
Delver a weekly report to the Leidos PM as well as the monthly contract SLA deliverables for the End-User Services team. Develop or generate ticket queue metric reports from ServiceNow, tracks the teams assignments and drives incidents and request tickets to closure.
Must provide timely responses to the customer and Leidos email data calls and requests.
Responsible for hiring, employee recognition, and overall team performance. Addresses employee performance concerns and engages the Leidos PM when required.

Requirements:

Bachelor’s Degree plus 10+ years of experience. High school diploma with an additional 4 years of experience may be considered in lieu of a degree
Prior Leadership experience
A strong IT services background, with past experience providing day-to-day IT services both as an individual contributor and as a leader
Ability to obtain and maintain a public trust security clearance.
U.S. Citizen
A thorough understanding of how to manage a team of technicians supporting multiple diverse end-user systems while meeting Service Level delivery targets is essential
Excellent written and verbal communications skills
Ability to multitask and function in a quick-paced environment
Experience leading organizations performing IT Operations
Strong experience with service, incident, and problem management
Demonstrated experience with a modern service ticketing system such as ServiceNow
Above all, this person must have a customer-first attitude and be willing to go the extra mile to make sure the services delivered are provided with the highest possible quality levels and under an appropriate sense of urgency

Desired Qualifications:

Past experience with the Department of Justice
Experience supporting organizations involved in litigation
ITIL certification
PMP certification

Salary for this position: $100K - $110K

Original Posting Date:

2024-04-24

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $78,000.00 - $141,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Apply Now

System Engineer jobs in Washington, DC

End User Services Manager

Veritas Enterprise Vault Engineer II (Active TS Clearance with SCI Eligibility)

Senior Database Engineer

Systems Security Engineer

ASW Analyst/Engineer

Access Management Platform Engineer II

Integrations Engineer I - Days - Information Technology

Platform Engineer IV

Senior Field Controls Engineer- Powercor

Software Engineer (Customer-Facing Applications)

Zscaler Engineer

Core Network Engineer

Apple Systems Engineer

Sr Systems Engineer

IT Service Desk Specialist (15126, Grade 22)

Cyber Systems Engineer

System Engineer - Washington D.C.

Windows Systems Engineer I

Senior Server Engineer

Signals Engineer Supervisor

Original Posting Date:

Pay Range:

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