Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $41.4K - $52.5K a year
Customer Care Representative
Lineage Logistics —Chicago, IL
Verify inbound receipts for accuracy. Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance…
$20 - $22 an hour
Quick Apply
2d
Call Center Customer Service Representative
Michaelson Team Real Estate —Chicago, IL
Answer incoming calls and respond to customer inquiries. The ideal candidate will be responsible for handling inbound and outbound calls, providing exceptional…
From $4,000 a month
Quick Apply
8d
Customer Experience Director
Renewal by Andersen —Des Plaines, IL
\* Knowledge of technical aspects of transportation planning, commercial motor vehicle driver and equipment management. Hold team accountable to those targets.
$120,000 - $150,000 a year
Commercial Operations Specialist/ Customer Service Liaison
Hydro —Rosemont, IL
Actively engage with Sales, Production, Logistics, Customer Technical Services, and Credit Management to secure customer satisfaction, acquire and develop new…
Estimated: $55.5K - $70.3K a year
10d
Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)
Northwestern Memorial Healthcare —Chicago, IL
Proficiency in computer data-entry/typing. Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone…
Quick Apply
1d
Customer Service Representative - State Farm Agent Team Member
Greg Jareczek - State Farm Agent —Chicago, IL
State Farm agents market only State Farm insurance and financial service products. Use a customer-focused, needs-based review process to educate customers about…
$35,000 - $45,000 a year
Quick Apply
Customer Service Representative
Universal Dental Clinics —Oak Lawn, IL
Making appointments for patients and answering all incoming phone calls. Answering patient questions, must have the ability to create and explain treatment…
Estimated: $35.4K - $44.8K a year
Quick Apply
Customer Service Rep
Hayes Handpiece Franchises, Inc. —Chicago, IL
Excellent telephone etiquette, ability to answer a high volume of calls, effective dispute resolution. This position is responsible for receiving telephone…
Estimated: $36.4K - $46.1K a year
Quick Apply
Customer Service / Project Coordinator / Inside Sales
JobGiraffe —Mount Prospect, IL
+++ Related experience with construction products and/or construction subcontracting services. JobGiraffe's client is a specialty construction products and…
$36,400 a year
Quick Apply
Call Center Customer Service- Spanish Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and Respond to telephone inquiries. Help agents/producers with policy inquiries. Customer service: 2 years (Required). Clerical or Data Entry Experience.
Up to $20 an hour
Quick Apply
2d
Customer Service Associate
Jet Brite —Chicago, IL
Strive for customer satisfaction by receiving every guest with a warm and friendly welcome, providing support throughout the entire wash process, and ensuring a…
$14 - $17 an hour
Quick Apply
Showroom Customer Service Representative
Ferguson Enterprises, Inc. —Oak Brook, IL
Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information. Assist customers on the showroom floor.
$40,000 - $48,880 a year
Quick Apply
1d
Laser Customer Support Technician
Per Se Group —Elk Grove Village, IL
High power process training to customers both in the classroom and the field. Familiarity with circuit repair and NC programming systems such as MasterCam,…
Estimated: $39.6K - $50.2K a year
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Brian Stolper - State Farm Agent —Itasca, IL
State Farm agents market only State Farm insurance and financial service products. Use a customer-focused, needs-based review process to educate customers about…
$40,000 - $50,000 a year
Quick Apply
Customer Success Manager
Darwin AI —Chicago, IL
This position provides the opportunity to own a portfolio of clients, and you’ll be trusted to make data-driven decisions and be held accountable for outcomes.
Estimated: $60.7K - $76.8K a year
Quick Apply
2d
Entry Level Customer Service Assistant
Elevation Academy —Chicago, IL
Documentation: Accurately record and document customer interactions, transactions, comments, and complaints. Collaboration: Work closely with other team members…
$19 - $27 an hour
Quick Apply
8d
Customer Service Representative
High Performance Uniforms —Morton Grove, IL
Be able to actively troubleshoot any issues with orders and multi-task with multiple phone calls at one time. We offer domestic custom uniform solutions as well…
$35,000 - $45,000 a year
Quick Apply
8d
Customer Service Agent
Telassist —Chicago, IL
401K with company matching (save for your future!). Have experience in customer service (but it's not a dealbreaker!).
$18 - $21 an hour
Quick Apply
1d
Customer Service Representative
Guardian Heating & Cooling Services LLC —Chicago, IL
The Customer Service Representative will answer incoming calls and provide excellent customer service. Data entry on incoming work orders and administrative…
$25 - $28 an hour
Quick Apply

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Assistant Manager - Customer Service

ITASCA BANK & TRUST Company - Itasca, IL

Apply Now

Job Details

Full-time Estimated: $41.4K - $52.5K a year

Qualifications

Management
Sales
No experience needed
High school diploma or GED
Supervising experience
Conflict management
Organizational skills
Leadership
2 years
Communication skills
Banking

Full Job Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Performs banker duties as scheduled to meet the department needs.

Share responsibility for attaining operation goals with the management team.

Provide coaching and mentoring to the department personnels in support of reaching their performance objectives.

Cross-sell bank products and services to meet the customer’s financial needs. Ensure all team members are finding these opportunities and meeting their individual set referral goals.

Resolve procedural questions referred by department employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability.

Serve as a resource to bank personnel when dealing with difficult situations and transactions.

Ensures the department staff is knowledgeable and adheres to compliance, protect customer privacy, and reduces exposure to losses.

Assist with the investigation of special account inquires, including escalated customer issues, work with internal support departments.

Assist in the supervision of departmental daily tasks including requests from other departments of the bank.

Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.

Assist manager in all areas of the department as required.

Assume authority and responsibility for necessary management decisions.

Competencies

Leadership

Team building

Organizational skills

Effective communication

Initiative

Sales Skills

Supervisory Responsibility

Assist with the supervision of department employees. Oversees branch operations.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:45 a.m.- 4:30 p.m., Saturday 8:00 a.m.-1:00 p.m.

Travel

This position requires routine local area travel to other branches occasionally. This role rarely travels out of the area overnight.

Required Education and Experience

2-3 years of banking experience in supervisory or management role

3+ years of branch banking experience in relationship banking or teller role

High school education or equivalent

Demonstrated ability to supervise, train, coach and motivate others to achieve goals.

Demonstrated problem solving and conflict resolution skills.

Ability to calmly diffuse and manage challenging situations.

Strong communication and interpersonal skills

Strong organizational skills

Strong knowledge of banking core & support applications

Reliable, dependable, and responsible

Preferred Education and Experience

None

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

Customer Service Representative jobs in Chicago, IL

Assistant Manager - Customer Service

Customer Care Representative

Call Center Customer Service Representative

Customer Experience Director

Commercial Operations Specialist/ Customer Service Liaison

Patient Access Specialist- Customer Service, Full time, Days (Remote - Must reside in IL, IN, IA, or WI)

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

Customer Service Rep

Customer Service / Project Coordinator / Inside Sales

Call Center Customer Service- Spanish Speaking

Customer Service Associate

Showroom Customer Service Representative

Laser Customer Support Technician

Customer Service Representative - State Farm Agent Team Member

Customer Success Manager

Entry Level Customer Service Assistant

Customer Service Representative

Customer Service Agent

Customer Service Representative

Essential Functions

Competencies

Physical Demands

Travel

Required Education and Experience

AAP/EEO Statement

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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