20 Best client services manager jobs in Chicago, IL (Hiring Now!)

Client Services Manager
Choose Chicago —Chicago, IL
Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner…
$80,000 - $100,000 a year
Quick Apply
1d
Workday Certified Financials Manager - SCM
Accenture —Chicago, IL
Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing,…
Social Services Director (Old Town)
MADO Healthcare Old Town —Chicago, IL
Illinois licensed clinical social worker (LCSW) or licensed clinical professional counselor (LCPC). Hires, trains, schedules, directs, evaluates and provides…
Estimated: $56.5K - $71.5K a year
Quick Apply
Meeting Planner / USA: Evanston, IL
Rotary International —Evanston, IL
This support may include: budget development, forecasting, Request for Proposal (RFP) development, bid analysis, contracting for services, meeting specification…
Estimated: $68K - $86K a year
Quick Apply
SAP Finance Transformation Manager
Accenture —Chicago, IL
Lead teams of consultants to advise clients on using SAP to build state-of-the-art solutions. Minimum of 3 end-to-end SAP Finance implementations, including…
WIC Nutritionist
Henry Booth House —Chicago, IL
Previous experience providing client support in a social service environment is desired. Completes assessments of client nutritional status.
From $25 an hour
Quick Apply
Senior Accountant
TriMark USA —Bedford Park, IL
Analytical ability and intellectual curiosity to understand business drivers, root cause analysis, and trends for identifying potential errors, risks, and areas…
$80,000 - $90,000 a year
Quick Apply
Sales Manager
RoofingSource —Niles, IL
Ability to work well with limited supervision and effectively use independent judgment to plan, prioritize, and organize a diversified workload.
$50,000 - $65,000 a year
Quick Apply
Hospice Nurse
Healthcare Recruiting Specialists —Skokie, IL
Minimum 1 year of experience as a hospice field nurse. Reliable transportation and clean driving record. The starting annual salary for this position ranges…
$90,000 - $95,000 a year
Quick Apply
2d
Sr Manager, Client Services
Wheels, Inc. —Des Plaines, IL
Bachelor’s Degree or equivalent experience in related field. Act as a liaison between Talent Development and Client Services leadership to identify tools and…
Estimated: $73.7K - $93.3K a year
6d
Employee Experience Coordinator
Robert Half —Chicago, IL
Answer and direct office phone calls, ensuring messages are taken when necessary. Ability to handle office tasks such as filing, generating reports and…
$22.84 - $26.44 an hour
Quick Apply
Clinic Manager
Bond Vet —Chicago, IL
Experience supervising front desk operations. CVPM Prep course for those pursuing CVPM certification. Mentor, develop, and lead clinic team members to excel.
Estimated: $66.7K - $84.4K a year
Quick Apply
Regional Case Manager Post Release Services/Home Study
Holy Family Institute —Illinois
Have a valid driver’s license. Assists program leadership in the reporting of any additional information as needed for ORR, state licensing, and/or internal…
$62,000 - $66,000 a year
Quick Apply
Licensed Mental Health Therapist (CA-Licensed) $3,500 Sign-on Bonus
Foresight Mental Health —Chicago, IL
Be an active, independent California Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical…
$70,000 - $110,000 a year
Quick Apply
3d
Public Relations Manager
Alexandra Lozano Immigration Law PLLC —Chicago, IL
Oversee the development, layout, content, and approval process for potential graphics that can help differentiate our stories (narratives or content) and can…
Estimated: $76.1K - $96.4K a year
Billing Analyst
HighTower Advisors —Chicago, IL
Assist with reconciliation work around fee submission and cash collections. Founded in 2008, Hightower is a wealth management firm that provides investment,…
Estimated: $60.2K - $76.3K a year
Quick Apply
Case Manager
CCSI Case Coordination-LLC. —Chicago, IL
One year of program experience, which is defined as assessment, provision, and/or authorization of formal services for the elderly, replace one year of college…
$21.50 - $22.50 an hour
Quick Apply
Manager, Protective Services Driver
McDonald's Corporation —Chicago, IL
3+ years of experience in security or related field. Demonstrate defensive driving skills to navigate high-risk situations and potential threats while keeping…
Estimated: $37.5K - $47.4K a year
Quick Apply
Assistant Portfolio Manager - Local by Laramar Chicago
The Laramar Group —Chicago, IL
Assists in the creation of monthly Executive Summaries on assets within their responsibility, prepares variance notes for financial packages and is an active…
Estimated: $59K - $74.7K a year
Quick Apply
Account Manager
Sebis Direct, Inc. —Bedford Park, IL
This is a full-time, permanent position. Candidates must have project management and customer service experience. Candidates must also be computer literate.
Estimated: $46K - $58.2K a year
Quick Apply

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Client Services Manager

Choose Chicago - Chicago, IL

Quick Apply

Job Details

$80,000 - $100,000 a year 1 day ago

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Management
Customer service
Microsoft Office
Project management
Bachelor's degree
Computer skills
4 years
Grammar Experience
Communication skills
Marketing
Time management

Full Job Description

Position Title: Client Services Manager

Department: Client Services

Reports To: Sr. Director Client Services

FLSA Status: Exempt

Effective Date: June 2024

Choose Chicago is the official sales and marketing organization responsible for promoting Chicago as a global visitor destination to business and leisure travelers.

POSITION SUMMARY

The Client Services Manager (CSM) is responsible for providing the highest quality services to assigned meeting, tradeshow and convention accounts that meet in Chicago; to disseminate service materials to such organizations in a timely fashion; to provide event management with promotional support in the form of destination marketing resources, attendance building, and city recognition.

Works in close partnership with the Sales Department to service confirmed business in Chicago by acting as a liaison between event management, Choose Chicago members and city departments. The CSM is the main representative of all that is Chicago to our convention clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner relationship.
Must be a team player with a great understanding of the importance of exceptional customer service.
Contribute to the development of Choose Chicago’s goals by assessing each account, customizing programs and working within the appropriate budget to complement the client’s needs; develop and present the proposal to the client.
Forecast expenditures and work within +/- 5% of the designated client budget.
Maintain concise account profiles in Simpleview, and complete and organize paper and electronic files in an accurate and timely fashion.
Manage timeline for services with assigned accounts to provide the highest possible level of customer service.
Maintain a current knowledge base of the Choose Chicago Meeting Professionals Guide, Partners, and City of Chicago programs as it relates to providing educated recommendations to clients.
Coordinate and execute site inspections through the development of itineraries, including but not limited to assignment of housing and transportation arrangements. Accompany clients on visits.
Facilitate all city and state requests including welcome letters for the Mayor and Governor, banner requests and airport signage.
Develop new programs, or recommendations for updating existing programs to enhance and increase the usage of the department's services.
Support partnership base through referrals and attendance of meetings and special events.
Develop, promote, and execute Chicago’s “We’re Glad You’re Here!®” program recognition and retention services through individual account needs assessment.
Travel to promote the city for future Chicago shows for qualifying/applicable accounts.
Travel to appropriate and necessary client appointments and industry events as needed.
Comply with established policies and guidelines applying to the Choose Chicago operations and employee conduct.
Perform a variety of administrative tasks.
Perform other duties as assigned by the Vice President, Client Services and Directors of Client Services.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred.
Four (4) years of related customer service experience in industry along with demonstrated project management experience showing progressive growth and learning and/or training equal to the skill level needed to perform this position.
Certified Meeting Professional (CMP) or studying for CMP designation a plus.
Occasional travel required.
Prior experience in the hospitality industry preferred.
Understanding of marketing and promotional efforts/concepts for meeting planning and production.
Prior management experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

Understanding of Chicago’s attractions, hotels and special event venues.
Ability to effectively use MS Office products including but not limited to Word, Excel, Outlook, Power Point, Asana, etc.
Possess excellent written and verbal communication skills, exceptional spelling, punctuation and grammar skills.
Ability to represent Choose Chicago in a professional manner while interfacing with internal and external clients.
Ability to make sound independent judgements, self-starter and resourceful problem solver.
Possess excellent organizational, written, and time management skills.
Ability to manage and work simultaneously on multiple projects and with multiple clients.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

Ability to perform work utilizing a computer for extended periods of time.
Ability to travel by air or ground in promoting the city of Chicago at various events is required.
Ability to attend/host customer entertainment is required.
Ability to grasp objects utilizing the fingers (fine motor manipulation).
Ability to travel by air or ground transportation (includes personal and public transportation) as required in performing the work.
Ability to travel throughout the city, including prolonged standing and walking as it is very often necessary when conducting a site inspection.
Ability to work nights and weekends as needed. Working evenings includes but is not limited to attending business exchanges, venue openings, receptions, client dinners, etc.

Quick Apply

client services manager jobs in Chicago, IL

Client Services Manager

Workday Certified Financials Manager - SCM

Social Services Director (Old Town)

Meeting Planner / USA: Evanston, IL

SAP Finance Transformation Manager

WIC Nutritionist

Senior Accountant

Sales Manager

Hospice Nurse

Sr Manager, Client Services

Employee Experience Coordinator

Clinic Manager

Regional Case Manager Post Release Services/Home Study

Licensed Mental Health Therapist (CA-Licensed) $3,500 Sign-on Bonus

Public Relations Manager

Billing Analyst

Case Manager

Manager, Protective Services Driver

Assistant Portfolio Manager - Local by Laramar Chicago

Account Manager

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