20 Best Customer Service Representative jobs in Rolling Meadows, IL (Hiring Now!)

Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Customer Service Representative
Holland Applied Technologies —Burr Ridge, IL
The Customer Service Representative is responsible for supporting our customers and outside sales team thru order entry, delivery acknowledgements, and pricing…
Estimated: $42.3K - $53.6K a year
Quick Apply
Customer Service Representative
Kevin Kirwan Agency- Farmers Insurance —Wauconda, IL
Life and Heath Insurance License (Required) \*\*If you don't have your license yet, you must be willing to get licensed within 30 days\*\* _We can help you with…
From $42,000 a year
Quick Apply
INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE
Nidec Drive Technology America Corp —Glendale Heights, IL
Answer all incoming pre and post-sale customer inquiries; customer account setup, expedite requests, cancellations, pricing or stock checks, order status…
$55,000 - $65,000 a year
Quick Apply
Logistics Customer Service Rep
Moran Transportation (ND) —Elk Grove Village, IL
Pass out driver paperwork and tablets at the start of the day. Work closely with out dispatchers and drivers. Our modern fleet of equipment allows us to provide…
$22 an hour
4d
Telephone and Processing Clerk-Spanish Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and Respond to telephone inquiries. Help agents/producers with policy inquiries. Customer service: 2 years (Required). Clerical or Data Entry Experience.
Up to $20 an hour
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Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
Quick Apply
8d
Inside Sales/Customer Service
LTF —Huntley, IL
Minimum of an Associate’s Degree in electronic or mechanical design/engineering. Follows up with existing leads and past customers in order to foster and…
Estimated: $43.5K - $55.1K a year
Quick Apply
Client Success Representative
GoExceed —Elmhurst, IL
Communicate technical information to non-technical stakeholders in a clear and understandable manner. Conduct monthly technical analysis to understand client…
$45,000 - $60,000 a year
Quick Apply
Insurance Customer Service Representative
Cunningham Group —Elmwood Park, IL
1-2 years of insurance experience, with property and casualty license. Responsibilities include: evaluating coverages, exposures, and marketing client accounts…
$46,000 - $55,000 a year
Quick Apply
Contact Center Agent
College of American Pathologists —Northfield, IL
Under limited supervision, utilizing problem solving techniques and independent judgment, and conveying accurate technical information to customers and members…
Estimated: $36.6K - $46.3K a year
Quick Apply
Customer Service: National Accounts Administrator
Vienna Beef LTD —Chicago, IL
Freight Checkpoint: Periodic analysis of all prepaid and prepaid add shipments working with all reps, following up on deductions, identifying uncaptured…
Estimated: $42.1K - $53.3K a year
Quick Apply
Customer Service Representative/Order Entry
St Regis Group —Itasca, IL
Receiving and placing customer service telephone calls. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information,…
Estimated: $36.7K - $46.4K a year
Quick Apply
3d
Customer Service Representative - Work From Home Illinois
CVS Health —Mount Prospect, IL
Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
$17.00 - $29.88 an hour
Healthcare Customer Service Representative and Delivery Driver
Dehan Home Medical Equipment & Supplies —Morton Grove, IL
Valid driver's license and clean driving record. Provide exceptional customer service, including calling customers to confirm orders, answering customer…
$22 - $24 an hour
Quick Apply
Customer Service Administrator
A-RENT TEST EQUIPMENT, LLC —Burr Ridge, IL
Utilize logistics vendor systems (FedEx, UPS, SWA Cargo, etc) for shipping cost estimates, tracking and problem resolution.
$20 - $23 an hour
Quick Apply
Account Assistant
Insurance Office of America —Elgin, IL
Data entry and maintain agency management system, other agency supported systems and carrier/vendor online platforms, ensuring all data entered is complete,…
From $25 an hour
Quick Apply
3d
Customer Service & Domestic Order Processing Coordinator
Newmedical Technology, Inc. —Northbrook, IL
This individual serves our customers by answering questions about our products, processing phone & online orders, and coordinating the transition of inquiries…
$20 - $22 an hour
Quick Apply
Customer Service
Pan Star Express Chicago Corporation —Itasca, IL
1-2 years of ocean/air export experience a plus. Knowledge of window and office program. Assist/follow up oversea inquiries. Experience with CargoWise a plus.
$40,000 - $55,000 a year
Quick Apply
Call Center Agent
EXPERTISE COMPUTERS —Chicago, IL
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service…
$19.90 - $31.22 an hour
Quick Apply
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Manager, Customer Solutions

JCC Chicago - Northbrook, IL

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Job Details

Full-time $55,000 - $60,000 a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Microsoft Word
Microsoft Excel
Project management
Bachelor's degree
Business Administration
Strategic planning

Full Job Description

At JCC Chicago, we are focused on growing good kids, building communities, and educating ourselves on the past to make a difference for the future. The largest JCC in North America, JCC Chicago offers a life-affirming journey that builds on the richness and power of Jewish values and continues to reimagine them for a more connected, inspired community.

The Manager, Customer Solutions will play a key role in establishing an organizational culture where community members are at the forefront, the center of all we do. Responsible for JCC Chicago’s Customer Solutions team, those tasked with helping customers pre and post purchase, the Manager will be instrumental in creating a centralized Solutions team, providing direct oversight of the Customer Solutions team.

The Manager is responsible for executing JCC Chicago’s customer experience and brand vision, while maintaining a strong knowledge and understanding of the agency’s businesses and services.

The Manager will partner with the Assistant Director and Director, Customer Experience, Customer Solutions Project Manager and Manager, Financial Assistance to continually evaluate and improve upon the agency’s customer experience model, creating a consistent high-touch, integrated approach across all channels, including in-person, online and phone.

JCC Chicago is an equal opportunity agency that offers career opportunities, internships, and volunteer roles for all. Our goal is to foster relationships, build our community, and create connections that will enable our mission to reach a larger impact. We welcome you to join us in building your career, as we build a stronger community.

Key Areas of Responsibility:

Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members across the agency with a consistent, outstanding customer experience.
Own “One J” message, agency mission and ensure Customer Solutions team understands and integrates these into their daily interactions with the community members we serve.
Partner with Assistant Director, Customer Experience in strategic planning, training and problem solving regarding customer experience issues.
Hire, manage and mentor Customer Solutions team. Create annual goals, staff development and training plans and evaluation processes, both formal and informal.
Work with site staff to ensure that they understand and adhere to agency and site policies and procedures which allow for seamless business operations.
Ensure timely and accurate management of UltiPro database for department.
Act as a liaison between Finance and Customer Solutions team for audit and ad-hoc requests.
Actively participate in agency events to build and strengthen collaborative relationships across agency.
Provide customers with highest level of customer service via support ticket system, phone, and on-line chat. Act as a first point of contact for any escalated customer communications.
Provide customers with account information, tax statements, invoices, payment history, etc. Support Customer Solutions representatives with account reviews and oversite to ensure accuracy.
Enter program registrations into CRM systems, process payments, set up payment plans, program changes, refunds and cancellations.
First point of contact for Organizational Accounts, payment processing, ACH and check deposits.
Participate in the oversite and approval process for employee discount applications.
Facilitate account maintenance as it pertains to updating customer information, member merges, notes & alerts, troubleshooting online issues, etc.
Partner with Assistant Director, Customer Experience and support the Customer Solutions Representatives in facilitating the aging and collections process for the agency, ensuring that all balances are collected upon internally or sent to a 3rd party collections agency in a timely manner.
Act as a knowledge base for programs and be able to cross sell/up sell programs across departments.
Perform ad hoc information requests for various levels of the organization.

Key Essential Job Duties/Physical Duties:

Repetitive movement of arms and hands to operate computer, keyboard and mouse.
Able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
React with physical and mental alertness in emergency situations and assist in evacuation of building.

Days / Hours / %Travel:

Full time, based at Bernard Weinger JCC in Northbrook, with travel between various JCC Chicago locations as necessary.

Monday – Friday 9am-5pm

Direct Reports (Titles and FTE%):

3 Customer Solutions Representatives (3 FTE)

Education Qualifications:

Bachelor’s Degree
Coursework in Business Administration or related preferred

Other Requirements:

Previous supervision of staff within a customer service team.
Previous success within business operations and customer service roles in a highly service oriented environment.
Demonstrated success guiding and mentoring staff in building a team culture.
Entrepreneurial, transparent and accountable.
Ability to set a vision and lead others to follow.
Demonstrated success creating a warm, welcoming environment with a focus on providing an outstanding customer experience.
Presence and ability to command a situation.
High degree of proficiency using Microsoft Word, Excel and CRM databases (Salesforce preferred) with demonstrated ability to learn other technology as needed.
Strong organizational and multitasking abilities.
Success working in an environment requiring strong problem solving and attention to detail.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Work Location: In person

Apply Now

Customer Service Representative jobs in Rolling Meadows, IL

Manager, Customer Solutions

Customer Service Representative

Customer Service Representative

INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE

Logistics Customer Service Rep

Telephone and Processing Clerk-Spanish Speaking

Customer Success Manager

Inside Sales/Customer Service

Client Success Representative

Insurance Customer Service Representative

Contact Center Agent

Customer Service: National Accounts Administrator

Customer Service Representative/Order Entry

Customer Service Representative - Work From Home Illinois

Healthcare Customer Service Representative and Delivery Driver

Customer Service Administrator

Account Assistant

Customer Service & Domestic Order Processing Coordinator

Customer Service

Call Center Agent

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