20 Best Technical Support Supervisor jobs (Hiring Now!)

Assistant Manager of Customer Service
Hannaford —Boothbay Harbor, ME
Supervise the effective operation of the office/service desk/kiosk/front end/bottle room. Secure office and front-end cash drawers at all times when leaving it…
$18.95 - $27.25 an hour
Quick Apply
12d
Regional Customer Service Manager
Litco Manufacturing —Vienna, OH
Respond to incoming calls and emails from current customers. Analyzing procurement data such as cost analysis reporting, benchmarking spend, costs of…
$40,000 - $50,000 a year
Quick Apply
IT Help Desk Supervisor (2nd Shift)
SIM&S, Inc. —Panama City, FL
May require professional certification in one or more specific technologies, depending on job assignment. Security + or IAT Level III certification (Required).
$80,000 - $90,000 a year
Quick Apply
3d
Customer Service Manager (nonprofit, tech)
Hack Club —Shelburne, VT
Provide Hack Clubbers a world-class customer experience in Zoom calls, Slack, and email. Handle onboarding video calls with new Hack Clubbers.
$56,000 - $64,000 a year
7d
IT Support Supervisor
Heiden Technology Solutions —Saginaw, MI
Organize training sessions for help desk staff to enhance technical skills and customer service capabilities. Generate and analyze help desk performance reports…
From $45,000 a year
Quick Apply
Technical Support Manager
Lynkwell —Schenectady, NY
Bachelor’s degree in computer science, engineering, a related field, or equivalent experience. Occasionally able to travel into the field to provide hands-on…
$65,000 - $75,000 a year
Quick Apply
2d
IT Regional Support Supervisor
MacLean-Fogg —New Baltimore, MI
Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users. Will require up to 50% travel.
Estimated: $77K - $97.5K a year
2d
Manager of Technical Support & NOC
GoNetspeed —Bangor, ME
Experience: Minimum of five years of relevant technical and managerial experience. Skill in operating various office equipment such as personal computer,…
$75,000 - $85,000 a year
Quick Apply
IT Help Desk Manager
Fuse.cloud —Jackson, MS
Cloud, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction to new heights.
$55,000 - $70,000 a year
Quick Apply
13d
Senior Technical Support Manager
AllSafe IT —Pasadena, CA
Bachelors or Associates degree in computer-related field, with courses in computer science, or. Mentor and develop technical support engineers with a focus on…
$100,000 - $110,000 a year
Quick Apply
IT Service Supervisor I
Devro, Inc —Swansea, SC
Resolves (unique) less well-defined practical issues, that require specialized knowledge, analysis and overview. Is capable to set up structures and systems.
From $72,000 a year
Quick Apply
2d
Information Technology (IT) Helpdesk Manager
Beacon Specialized Living Services —Kalamazoo, MI
Preferred bachelor's degree in information technology, Computer Science, or a related field. Strong technical background with expertise in troubleshooting…
$80,000 - $105,000 a year
Quick Apply
9d
Senior Manager, RAN Engineering Technical Support
DISH —Littleton, CO
Provide technical support and training to NOC, including NOC Advanced RAN Ops and markets. Skilled in managing technical teams/SMEs for Engineering Technical…
$123,050 - $208,725 a year
Customer Service Manager
UBlockout —Dallas, TX
Handle escalated customer issues and troubleshooting calls to ensure prompt and effective resolution. Regularly review customer calls to ensure adherence to…
$60,000 - $85,000 a year
Quick Apply
8d
Supervisor, IT Support
ITT, Inc. —Seneca Falls, NY
Collaborate extensively with cross-functional IT teams and business stakeholders to design and implement strategic IT initiatives.
$98,800 - $147,600 a year
Help Desk Supervisor
Midwest Goods Inc. —Bensenville, IL
Bachelor’s degree in information technology, Computer Science, or a related field preferred. Proficiency with help desk software and tools.
$78,000 - $80,000 a year
Quick Apply
4d
Desktop Support Manager
HCL Technologies Limited - Business Services —East Aurora, NY
Responsibilities also include the design, architecture and management of the end user computing platform, developing and maintaining technology standards based…
$40 - $45 an hour
Quick Apply
EMR Project Manager, Lead - Technical Support Focused
ITAC Solutions —Birmingham, AL
Experience managing and supporting a service or help desk environment (e.g., incident management; identifying priority issues; deploying and maintaining…
$80,000 - $100,000 a year
Quick Apply
Service Manager/Help Desk Lead
Premier Technology Solutions, Inc. —New York, NY
Identify & address issues and develop & update service-related policies as well as processes. The ideal candidate has previous experience working with an MSP…
$90,000 - $120,000 a year
Quick Apply
4d
Technical Support Manager
A2Z Sync —Greenwood Village, CO
Escalate to on-call resources in support and engineering and establish checkpoint calls and action items to ensure that progress is made, and status updates are…
$110,000 - $125,000 a year
Quick Apply
3d

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Assistant Manager of Customer Service

Hannaford - Boothbay Harbor, ME

Quick Apply

Job Details

Full-time $18.95 - $27.25 an hour 12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Management
Customer service
High school diploma or GED
Cash register
Retail management
Leadership
Communication skills

Full Job Description

Qualifications:

A high school graduate or equivalent preferred. Excellent interpersonal, organizational, communication, and customer service skills. Good understanding of store operations preferred. Must meet minimum age requirements to perform specific job functions. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Ability to use technical information to solve problems. Ability to lead and direct others.

Essential Job Functions:

1. Promote customer goodwill by role modeling and providing high standards in customer
service.

2. Treat all associates with fairness, dignity, and respect. Provide recognition of
accomplishments and offer constructive counseling when necessary to hold associates
accountable to company standards.

3. Foster a positive and inclusive environment to all associates.

4. Assist in managing the Front End operations in accordance with established department
standard practices.

5. Assist in managing work schedules to effectively maintain customer service standards
and meet associates’ personal needs.

6. Fully utilize all Standard Practice Train Aids, Reference Documents, and Training
Materials to train and develop associates to meet the departmental needs. Keep all yearly
certification up to date.

7. Use good judgment in the delegation, assignment, and follow-up required for the
efficient performance of the department as outlined on the Assignment Sheets.

8. Supervise performance of all duties and responsibilities of all Front End associates.

9. Assist the Manager of Customer Service in ensuring compliance with all Anti-Money
Laundering regulations and training.

10. Must be able to meet the physical requirements of the position, with or without
reasonable accommodations.

Duties and Responsibilities:

1. Ensure department associates are properly trained by certified trainers.

2. Maintain solid communication in the department, the store, and throughout the
organization through the utilization of the Cash Office/Front End Communication Board
and Task Management.

3. Observe and ensure compliance with company sanitation, safety, and food safety
standards.

4. Observe and follow all company policies and established procedures.

5. Support and comply with all company safety standards. Communicate any needed
equipment repairs or maintenance work needed. Keep work area free from debris and
safety hazards.

6. Ensure that all of the various types of sales transactions and media accepted by the
store are handled in strict accordance with established company policies and procedures
including full compliance with any legal requirements.

7. Supervise the effective operation of the office/service desk/kiosk/front end/bottle room
(if applicable) to include cleanliness, customer service, and accurate transactions.

8. Secure office and front-end cash drawers at all times when leaving it unattended;
protect company assets at all times.

9. Have a total understanding of labor and productivity reports, scheduling, and ordering.

10. Follow all Front End department standard practices to ensure efficient operations.

11.Assist in conducting performance appraisals and service observations in accordance
with company standards.

12. Maintain a neat, well-groomed personal appearance at all times and follow company
personal appearance policy.

13. Perform cashier and/or bagging functions, as needed.

14. Perform service desk/kiosk and bookkeeper associate functions, as needed.

15.Assist in special projects and perform other functions as assigned by supervisor.

Physical Requirements:

1. Ability to use computers and other communication systems required, performing all job
functions.

2. Perform repetitive hand and arm motions.

3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs.
on occasion.

4. Pull or push up to 75 lbs. on occasion.

5. Be able to handle a variety of substances associated with cleaning and packaging
materials, fresh fruits, vegetables, house plants/flowers and household cleaners.

6. Stand 100% of the time with occasional walking short distances.

7. Use hands to frequently/continuously handle currency (paper and coin) as well as
operate a variety of equipment such as cash register, lottery machine, scanner,
computer, and calculator.

8. Lift and carry up to 15 lbs occasionally.

9. Frequent reaching and grasping at waist level: occasionally above shoulder or below
waist level.

10. Meet established volume activity standards for the position.

11. Have sufficient visual activity to check ID cards, checks, invoices and other written
documents.

Job Type: Full-time

Pay: $18.95 - $27.25 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Shift:

8 hour shift
Day shift
Evening shift
Morning shift

Weekly day range:

Monday to Friday
Weekends as needed

Application Question(s):

Best Contact Information:

Experience:

Customer service: 1 year (Preferred)
Leadership: 1 year (Preferred)

Ability to Relocate:

Boothbay Harbor, ME 04538: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Technical Support Supervisor jobs

Assistant Manager of Customer Service

Regional Customer Service Manager

IT Help Desk Supervisor (2nd Shift)

Customer Service Manager (nonprofit, tech)

IT Support Supervisor

Technical Support Manager

IT Regional Support Supervisor

Manager of Technical Support & NOC

IT Help Desk Manager

Senior Technical Support Manager

IT Service Supervisor I

Information Technology (IT) Helpdesk Manager

Senior Manager, RAN Engineering Technical Support

Customer Service Manager

Supervisor, IT Support

Help Desk Supervisor

Desktop Support Manager

EMR Project Manager, Lead - Technical Support Focused

Service Manager/Help Desk Lead

Technical Support Manager

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