20 Best Specialist jobs in Phoenix, AZ (Hiring Now!)

Senior Bank Advocacy Specialist
USAA —Phoenix, AZ
You will also exhibit subject matter expert knowledge in Banking regulations and in resolving complex member complaints through efficient research and effective…
3d
Mid-Level Bank Advocacy Specialist
USAA —Phoenix, AZ
Analyze complaint related data and provides solutions that balance our business risks and our focus on maintaining the highest level of member satisfaction and…
3d
Medical Professional
Medicraft Corporation —Scottsdale, AZ
Medicraft Corporation provides the location, equipment, supplies and administrative support. Job Types: Full-time, Part-time.
Estimated: $41.4K - $52.5K a year
Quick Apply
Intermediate Bank Advocacy Specialist
USAA —Phoenix, AZ
You will also analyze complaint related data and provides solutions that balance our business risks and our focus on maintaining the highest level of member…
3d
Licensed Professional Counselor (LPC) Needed
Total Life Counseling —Gilbert, AZ
Work with a variety of populations ranging from 12 yrs old to adults of all ages. Provide 30 individual sessions per week. Two night shifts per week 3pm to 9pm.
$75,000 a year
Quick Apply
4d
Remote Licensed Professional Counselor
Grow Therapy —Arizona
*Flexibility: *Set your schedule with no visit minimums or after hour calls. *Earnings:* Up to $94/hour for therapists, $111/hour for psychologists with our…
$72 - $94 an hour
5d
Banking Servicing Specialist
Upgrade —Phoenix, AZ
1+ years experience in a service center environment, answering customer calls and resolving issues. The Banking Operations Specialist is part of the growing…
$21.50 an hour
Quick Apply
12d
Telecom Billing Specialist (2+ yr exp req, in office only)
The Maynard Group, Inc. —Tempe, AZ
Associates degree in Accounting, Finance, Business, and/or related field experience preferred. Previous experience in billing, accounting, or financial analysis…
$24 - $31 an hour
Quick Apply
Detail-Oriented Sewing and Assembly Specialist
U.S. Belt —Scottsdale, AZ
U.S. Belt, a prestigious accessory design house and leather belt manufacturer, is seeking enthusiastic individuals for a hands-on, full-time seasonal position.
$18 - $22 an hour
Quick Apply
6d
Senior Principal Contracts Specialist
General Dynamics Mission Systems, Inc —Scottsdale, AZ
Reviews or supports reviews of subcontractor proposals including management of the source selection process by participating with the proposal evaluation team…
$143,738.80 - $155,529.85 a year
Data Entry Specialist
Anesthesia —Phoenix, AZ
Strong attention to detail and accuracy in data entry. Audit insurance payments to ensure accurate payments are received. Microsoft Excel: 1 year (Preferred).
$20 - $25 an hour
Quick Apply
2d
Certified Substance Abuse Counselor - TEAP Specialist
COBALT Health & Wellness —Phoenix, AZ
COBALT Health & Wellness, a division of SourceNet Global, an established healthcare organization with national health services contracts with Government seeking…
$18 - $20 an hour
Quick Apply
6d
Licensed Professional Counselor (Sign On Bonus Included)
MOUNTAIN PARK HEALTH CENTER —Phoenix, AZ
Current licensure in the state of Arizona as a Professional Counselor. The Licensed Professional Counselor works with individuals, groups and families providing…
Estimated: $47.8K - $60.5K a year
Quick Apply
4d
POLICE CRIME SCENE SPECIALIST
City of Surprise, AZ —Surprise, AZ
Incumbents photograph, process, and record crime scenes showing correlation between the evidence and scene, and perform various chemical and photographic…
$24.78 - $37.18 an hour
2d
Consumer Loan Auto Specialist
Upgrade —Phoenix, AZ
_*Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying…
From $22 an hour
Quick Apply
Insurance Authorization Specialist
Arizona Heart Arrhythmia Associates —Phoenix, AZ
Insurance Authorization position for cardiology/electrophysiology procedures is needed soon. Prior insurance authorization experience is required.
$18 - $25 an hour
Quick Apply
4d
Trust and Safety Specialist
Uber —Phoenix, AZ
Strong written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns…
$24.25 an hour
Utilization Review Specialist
Oasis Behavioral Health —Chandler, AZ
Bachelor's or Master’s degree in social work, behavioral or mental health, nursing or other related health field preferred. Job Types: Full-time, Part-time.
$27.50 - $35.50 an hour
Quick Apply
12d
State Approvals Specialist
Imagine Learning —Scottsdale, AZ
Bachelor's degree in Education , Liberal Arts, or related field and a minimum of 3+ years' experience in the education industry, preferably middle school/high…
$63,410 - $65,000 a year
4d
Entry Level - Law firm e-Billing Appeals Specialist
Resnick & Louis, P.C. —Scottsdale, AZ
Moderate proficiency in data entry, Word, Excel, Outlook, and general computer skills are required. This is an entry-level position and we will provide training…
$35,000 - $37,000 a year
Quick Apply

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Senior Bank Advocacy Specialist

USAA - Phoenix, AZ

Apply Now

Job Details

3 days ago

Benefits

Continuing education credits
Health insurance
Dental insurance
Paid time off
Adoption assistance
Vision insurance
Life insurance

Qualifications

Operating systems
Customer service
Military
High school diploma or GED
Risk management
Organizational skills
Financial services
Fraud prevention and detection
Root cause analysis
4 years
Communication skills
Banking
Time management

Full Job Description

Why USAA? Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
As a dedicated Senior Bank Advocacy Specialist, you will within defined guidelines and framework, provide banking support to our members, written and verbal, within a highly regulated bank environment for products including, checking/savings, mortgage, credit cards and auto/personal loans with a digital mentality and knowledge of product lifecycle. You will analyze complaint related data and provide solutions that balance our business risk and our focus on maintaining a high level of satisfaction. You will also exhibit subject matter expert knowledge in Banking regulations and in resolving complex member complaints through efficient research and effective resolution, ensure written communications are crafted to exceed fundamentals of technical writing to balance complaint messaging with a member centric focus, which may be delivered via consumer and/or regulatory channels and provide supplemental support by offering guidance to improve the overall complaint resolution process. You will support new hires and provide supplemental coaching/feedback for resolving complaints in a timely and quality manner.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.

What you'll do:
Resolves escalated and complex, regulatory-related member complaints via multiple channels (to include applicable regulatory agencies), in a fast-paced, high volume contact center environment.
Identifies and manages existing and emerging risks that generate from the digital platform.
Provides exceptional member service by demonstrating empathy, active listening, and professionalism during escalated member conversations.
Applies subject matter expertise, to include laws, rules and regulations, and provides relevant solutions while following written policies and procedures. Utilizes critical thinking by assessing all options and impacts.
Advises and educates members on digital tools and resources.
Maintains compliance with policies, procedures, and regulation through case reviews, coaching, and by acting as technical compliance subject matter experts (SME).
Demonstrate comprehensive product knowledge and proficiency in identifying gaps by conducting root cause analysis for members' concerns.
May coordinate and provide training activities to include new hire, cross-skill as subject matter expert and escalation point of contact.
Offers guidance or feedback to representatives through supplemental coaching.
Applies strong case management skills to manage multiple cases and adheres to complaint closure service level objectives.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
High School Diploma or General Equivalency Diploma required.
4 years banking experience.
4 years experience handling customer escalations/complaints to include researching and resolving member/customer account issues.
Experience navigating multiple operating systems, simultaneously, to research and resolve member issues.
Extensive product knowledge from acquisitions to closure of USAA bank products, services, policies and procedures through all channels with digital mentality.
Proven verbal and written communication skills for clear, concise and accurate documentation.
Proven time management skills to include effective prioritization, organization, and planning.

What sets you apart:
5+ years of relevant retail banking experience, or relevant customer service experience in a financial services or fraud industry.
5+ years of demonstrated experience in researching and resolving bank complainant issues and member escalations.
Subject Matter Expert Complaint Lifecycle and root cause analysis of complaints
Experience in peer coaching and support of new hires
Extensive experience in Risk Management
Professional experience in regulatory verbal and written communication with executive team and board members
US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 51,840.00 - $ 87,480.00
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

Specialist jobs in Phoenix, AZ

Senior Bank Advocacy Specialist

Mid-Level Bank Advocacy Specialist

Medical Professional

Intermediate Bank Advocacy Specialist

Licensed Professional Counselor (LPC) Needed

Remote Licensed Professional Counselor

Banking Servicing Specialist

Telecom Billing Specialist (2+ yr exp req, in office only)

Detail-Oriented Sewing and Assembly Specialist

Senior Principal Contracts Specialist

Data Entry Specialist

Certified Substance Abuse Counselor - TEAP Specialist

Licensed Professional Counselor (Sign On Bonus Included)

POLICE CRIME SCENE SPECIALIST

Consumer Loan Auto Specialist

Insurance Authorization Specialist

Trust and Safety Specialist

Utilization Review Specialist

State Approvals Specialist

Entry Level - Law firm e-Billing Appeals Specialist

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