20 Best client services manager jobs in Chicago, IL (Hiring Now!)

Client Services Manager
Choose Chicago —Chicago, IL
Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner…
$80,000 - $100,000 a year
Quick Apply
1d
Board Certified Behavior Analyst-BCBA (Melrose Park)
BehaviorCare Therapy —Melrose Park, IL
BCBA certification given by the BACB. Analyze ABA data and implement data-driven program changes. Write reports summarizing data and progress for each client…
$80,000 - $90,001 a year
Quick Apply
8d
Business Unit Sales Manager
Polygon US —Chicago, IL
Basic knowledge of electrical, HVAC, and mechanical skills, a plus. Recruit, retain, and develop competent and highly motivated team members to ensure delivery…
Estimated: $104K - $132K a year
Quick Apply
SAP-Data Migration & MDG-Manager-Consulting-Location Open
EY —Chicago, IL
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
Estimated: $162K - $205K a year
13d
Licensed Veterinary Technician
Companion Skokie —Skokie, IL
Includes five face-to-face visits with a counselor per issue, per rolling 12 months, without any cost to you. Locate childcare, eldercare, summer camps, special…
Up to $30 an hour
Home Based Educator
Easterseals Serving Chicagoland and Greater Rockford —Chicago, IL
Degree in social work, human services, or a related field with 6 credit hours in infant toddler coursework plus a minimum of 1 year experience in early…
$40,930 - $60,235 a year
Quick Apply
Care Manager
MADO Healthcare Old Town —Chicago, IL
Complete therapeutic assessments and work with each person to develop person-centered recovery goals. Bachelor’s or master’s degree in social work, psychology,…
$38,000 - $40,000 a year
Quick Apply
Area Manager, Janitorial Services
GDI Services —Chicago, IL
Respond to calls whenever needed. Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer…
Estimated: $50.1K - $63.5K a year
Quick Apply
Elite Certified Personal Trainer
Fitness Formula Clubs (FFC) —Chicago, IL
Bachelor of Science degree in exercise physiology or an allied health-related field or one (1) nationally recognized third party accredited personal trainer…
$46 - $74 an hour
Quick Apply
Workday Certified Financials Manager - SCM
Accenture —Chicago, IL
Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing,…
Hospice Nurse- On Call - Overnights
Healthcare Recruiting Specialists —Des Plaines, IL
Minimum 1 year of experience as a hospice field nurse. Reliable transportation and clean driving record. Perform assessments on the patient's situation, as well…
$80,000 a year
Quick Apply
7d
Tax Manager
Distinct —Oak Brook, IL
You’ll be trusted, allowing you to set your own schedule around clients + personal appointments, and opportunities to work from home when needed.
$110,000 - $170,000 a year
Quick Apply
Diesel Engine Sales
Diesel Pro Staffing —Chicago, IL
Providing technical support and assisting to remedy customer issues and following up to ensure customers' satisfaction.
$112,028 - $124,402 a year
Quick Apply
9d
Manager, Protective Services Driver
McDonald's Corporation —Chicago, IL
3+ years of experience in security or related field. Demonstrate defensive driving skills to navigate high-risk situations and potential threats while keeping…
Estimated: $37.5K - $47.4K a year
Quick Apply
Manager, Member Contact Center (Call Center)
Great Lakes Credit Union —Chicago, IL
Remain in compliance with all applicable federal and state laws, rules, and regulations. Exercise discretion and independent judgment in interpreting digital…
$71,718.00 - $83,252.07 a year
Quick Apply
Human Resources Manager
GardaWorld Security Services US —Chicago, IL
The strategic portion consists of driving business results through solid people strategy and leadership, which includes the following four leadership principles…
$75,000 a year
Quick Apply
1d
Sales Manager, Non-Ferrous Metals
PSW Group —Chicago, IL
BS/MS degree in business administration or automotive or aluminum related field experience is preferred. Achieve growth and hit sales targets by maintain and…
Estimated: $91K - $115K a year
Quick Apply
SAP Finance Transformation Manager
Accenture —Chicago, IL
Lead teams of consultants to advise clients on using SAP to build state-of-the-art solutions. Minimum of 3 end-to-end SAP Finance implementations, including…
Employee Experience Coordinator
Robert Half —Chicago, IL
Answer and direct office phone calls, ensuring messages are taken when necessary. Ability to handle office tasks such as filing, generating reports and…
$22.84 - $26.44 an hour
Quick Apply
Client Accounting Services Manager
Recruitment Room —Chicago, IL
Audit staff needs to be on site at client locations and in our offices as determined by clients and team leads. Bachelor’s or master’s degree in accounting.
Estimated: $96.1K - $122K a year

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Client Services Manager

Choose Chicago - Chicago, IL

Quick Apply

Job Details

$80,000 - $100,000 a year 1 day ago

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Management
Customer service
Microsoft Office
Project management
Bachelor's degree
Computer skills
4 years
Grammar Experience
Communication skills
Marketing
Time management

Full Job Description

Position Title: Client Services Manager

Department: Client Services

Reports To: Sr. Director Client Services

FLSA Status: Exempt

Effective Date: June 2024

Choose Chicago is the official sales and marketing organization responsible for promoting Chicago as a global visitor destination to business and leisure travelers.

POSITION SUMMARY

The Client Services Manager (CSM) is responsible for providing the highest quality services to assigned meeting, tradeshow and convention accounts that meet in Chicago; to disseminate service materials to such organizations in a timely fashion; to provide event management with promotional support in the form of destination marketing resources, attendance building, and city recognition.

Works in close partnership with the Sales Department to service confirmed business in Chicago by acting as a liaison between event management, Choose Chicago members and city departments. The CSM is the main representative of all that is Chicago to our convention clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner relationship.
Must be a team player with a great understanding of the importance of exceptional customer service.
Contribute to the development of Choose Chicago’s goals by assessing each account, customizing programs and working within the appropriate budget to complement the client’s needs; develop and present the proposal to the client.
Forecast expenditures and work within +/- 5% of the designated client budget.
Maintain concise account profiles in Simpleview, and complete and organize paper and electronic files in an accurate and timely fashion.
Manage timeline for services with assigned accounts to provide the highest possible level of customer service.
Maintain a current knowledge base of the Choose Chicago Meeting Professionals Guide, Partners, and City of Chicago programs as it relates to providing educated recommendations to clients.
Coordinate and execute site inspections through the development of itineraries, including but not limited to assignment of housing and transportation arrangements. Accompany clients on visits.
Facilitate all city and state requests including welcome letters for the Mayor and Governor, banner requests and airport signage.
Develop new programs, or recommendations for updating existing programs to enhance and increase the usage of the department's services.
Support partnership base through referrals and attendance of meetings and special events.
Develop, promote, and execute Chicago’s “We’re Glad You’re Here!®” program recognition and retention services through individual account needs assessment.
Travel to promote the city for future Chicago shows for qualifying/applicable accounts.
Travel to appropriate and necessary client appointments and industry events as needed.
Comply with established policies and guidelines applying to the Choose Chicago operations and employee conduct.
Perform a variety of administrative tasks.
Perform other duties as assigned by the Vice President, Client Services and Directors of Client Services.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred.
Four (4) years of related customer service experience in industry along with demonstrated project management experience showing progressive growth and learning and/or training equal to the skill level needed to perform this position.
Certified Meeting Professional (CMP) or studying for CMP designation a plus.
Occasional travel required.
Prior experience in the hospitality industry preferred.
Understanding of marketing and promotional efforts/concepts for meeting planning and production.
Prior management experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

Understanding of Chicago’s attractions, hotels and special event venues.
Ability to effectively use MS Office products including but not limited to Word, Excel, Outlook, Power Point, Asana, etc.
Possess excellent written and verbal communication skills, exceptional spelling, punctuation and grammar skills.
Ability to represent Choose Chicago in a professional manner while interfacing with internal and external clients.
Ability to make sound independent judgements, self-starter and resourceful problem solver.
Possess excellent organizational, written, and time management skills.
Ability to manage and work simultaneously on multiple projects and with multiple clients.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

Ability to perform work utilizing a computer for extended periods of time.
Ability to travel by air or ground in promoting the city of Chicago at various events is required.
Ability to attend/host customer entertainment is required.
Ability to grasp objects utilizing the fingers (fine motor manipulation).
Ability to travel by air or ground transportation (includes personal and public transportation) as required in performing the work.
Ability to travel throughout the city, including prolonged standing and walking as it is very often necessary when conducting a site inspection.
Ability to work nights and weekends as needed. Working evenings includes but is not limited to attending business exchanges, venue openings, receptions, client dinners, etc.

Quick Apply

client services manager jobs in Chicago, IL

Client Services Manager

Board Certified Behavior Analyst-BCBA (Melrose Park)

Business Unit Sales Manager

SAP-Data Migration & MDG-Manager-Consulting-Location Open

Licensed Veterinary Technician

Home Based Educator

Care Manager

Area Manager, Janitorial Services

Elite Certified Personal Trainer

Workday Certified Financials Manager - SCM

Hospice Nurse- On Call - Overnights

Tax Manager

Diesel Engine Sales

Manager, Protective Services Driver

Manager, Member Contact Center (Call Center)

Human Resources Manager

Sales Manager, Non-Ferrous Metals

SAP Finance Transformation Manager

Employee Experience Coordinator

Client Accounting Services Manager

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