20 Best customer service supervisor jobs in Rosemont, IL (Hiring Now!)

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)
Kenneth Young Center —Mount Prospect, IL
Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline. POSITION IS ELIGIBLE FOR HIRING BONUS.
$63,000 - $66,000 a year
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Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Customer Service/Warehouse Associate
Trova Advisory Group —Bensenville, IL
Proficient in data entry and using customer service software. Handle incoming customer inquiries via phone, email, and chat.
$19 - $20 an hour
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5d
Warehouse Supervisor
Jewel-Osco Distribution Center —Melrose Park, IL
Assists in the preparation and administration of department budget. Utilizes effective planning to forecast volume, staffing, and supply needs in order to meet…
$73,000 - $73,500 a year
Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Production Supervisor
B.L. Downey Company, LLC —Broadview, IL
Downey Company LLC must be legally authorized to work in the United States on a permanent basis. Optimize throughput in accordance with budgets and cost…
Estimated: $62.7K - $79.4K a year
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Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
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8d
HVAC Customer Service Representative
Green Air Care —Buffalo Grove, IL
Make outbound calls to commercial customers for the purpose of scheduling an appointment for the Commercial Service Agreement Salesperson.
$18 - $24 an hour
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Customer Service Representative - Work From Home Illinois
CVS Health —Mount Prospect, IL
Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
$17.00 - $29.88 an hour
Clinical Supervisor - ENT/Rheumatology
Edward-Elmhurst Health —Elmhurst, IL
Oversees clerical staff in absence of Business Office Supervisor. Performs clinical duties of an LPN or RN, which includes assessment of patients’ condition,…
Estimated: $60.2K - $76.2K a year
Customer Service/Sales Associate
Elements Massage —Park Ridge, IL
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
$18 an hour
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10h
Call Center Customer Service- Spanish Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and Respond to telephone inquiries. Help agents/producers with policy inquiries. Customer service: 2 years (Required). Clerical or Data Entry Experience.
Up to $20 an hour
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4d
Claims Supervisor
Park District Risk Management Agency (PDRMA) —Lisle, IL
Analytical skills necessary to conduct complex and detailed analysis of technical data, loss experience reports, insurance policies and reinsurance agreements,…
Up to $138,000 a year
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Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
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1d
Sales and Customer Service Representative
AEI ENERGY SERVICES —Elmhurst, IL
Develop and implement effective sales strategies. Conduct market research and analysis to identify new opportunities.
$55,157 - $60,000 a year
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Call Center Agent
EXPERTISE COMPUTERS —Chicago, IL
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service…
$19.90 - $31.22 an hour
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17h
Order Entry and Customer Service Specialist
Randhill Park Cemetery / Shalom Memorial Park —Arlington Heights, IL
*Experience:* Previous experience in order entry, customer service, or a related field preferred. *Team Player:* Capable of collaborating effectively with cross…
$46,500 - $50,000 a year
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4d
Customer Experience Supervisor (Glenview Ice Center)
Glenview Park District —Glenview, IL
Valid Illinois driver’s license required. Responsible for overseeing the front desk team and overall customer service experience within the Glenview Community…
From $61,000 a year
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10d
Recreation Supervisor - Programs & Facilities
Kenilworth Park District —Kenilworth, IL
Valid Illinois driver’s license & good driving record required. Applicant must have a valid Illinois driver’s license and reliable transportation.
$45,063.45 - $52,000.00 a year
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4d
Supervisor of Patient Accounts-REMOTE
Advocate Aurora Health —Oak Brook, IL
Oversight may include one or more of the following functions: customer service data entry/registration insurance verification claims processing refunds follow…
Estimated: $57K - $72.1K a year

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Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

Kenneth Young Center - Mount Prospect, IL

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Job Details

Part-time | Full-time $63,000 - $66,000 a year

Benefits

403(b) matching
Disability insurance
Health insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Loan forgiveness
Flexible schedule
Life insurance

Qualifications

LCPC
Microsoft Word
Microsoft Excel
Addiction counseling
LSW
Licensed Clinical Social Worker
Slack
LPC
Master's degree
Administrative experience
Driver's License
Supervising experience
Computer skills
Typing
Nursing

Full Job Description

Assertive Community Treatment (ACT) Team Supervisor

POSITION IS ELIGIBLE FOR HIRING BONUS

Due to eligible grant funds, this position offers a $2,000 hiring bonus. The bonus will be paid to the hired candidate half after 30 days ($1,000) and half upon the successful completion of 6 months of work ($1,000). Employees must be active and in good standing at the time of bonus payout to be eligible for hiring bonuses.

You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.

Job Scope: Provide clinical and administrative oversight to a team of clinicians providing intensive, recovery oriented behavioral health services to persons living with serious and persistent mental illness who qualify for ACT (Assertive Community Treatment). Supervisor will be an active team member, carrying a caseload, providing clinical interventions, sharing in 24-7 crisis coverage and supervising team member assignments and activities. Hire a team of dynamic and quality clinicians to provide community-based services delivered at flexible times that meet clients’ needs and in settings that offer the best potential for positive outcomes. Effectively engages consumers in treatment planning that fosters hopefulness and motivates change. Participate as part of department leadership team, provide program orientation, monitor staff documentation, complete payroll and lead team meetings.

Primary Responsibilities

Oversee day-to-day clinical and administrative operations and activities of full-time and part time members of the Assertive Community Treatment (ACT) Team
Lead daily ACT team meetings and assure team participation in utilization and peer review
Coordinate and oversee ACT Program Assistant activities to ensure daily duties and team support is provided
Track and complete case assignments and complete daily scheduling to ensure services meet fidelity requirements (frequency, variety of staff, etc)
Provide a full range of clinical care to clients receiving treatment services from the ACT team at large estimated at 25-30% direct service. Provide services to all clients served by team at least once per quarter to assure quality assurance and accurate assessment and treatment recommendations
Direct service will prioritize clients needing more complex care, clients struggling with staff interpersonal relationships, and those needing more assertive outreach and engagement for consistent treatment.
Responsible for working with ACT therapist to take the lead on assessment and treatment planning, while integrating team specialist information including substance use, vocational, and peer recovery
Ensure that care provided integrates all facets of clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs
Provide weekly and ad-hoc clinical and administrative supervision to a team of 7-12 direct reports, including clinical direction and administration with treatment planning and delivery
Complete regular co-visits with staff to include modeling and observing services provided as part of training, quality assurance, and assessments and crisis intervention support
Ensure all clinical activities performed by the team are compliant with standards, policies and procedures of the Assertive Community Treatment model, KYC organization, and DMH/IDHS requirements for Colbert, Williams, and Front Door
Monitor team staffing needs and hiring, orientation and training of all team members
Actively monitor individual team member’s targets (productivity expectations) and documentation compliance to assure that the team meets or exceeds team productivity target
Provide performance evaluations for all supervisees, building on strengths and identifying ongoing growth/training needs, and supporting professional development
Coordinate with Comprehensive Transition Program supervisors and Front Door supervisors to facilitate transition of Williams & Colbert members from nursing home to community and diversion of Front Door participants
Complete and oversee all pre-authorizations and authorization requirements for treatment
Participate in orientations, all staff meetings and training/ development seminars Interpret and communicate, at the service delivery level, Center policies and procedures
Submit, in a timely and accurate fashion, schedules, timesheets, mileage and other reports required by the Center’s policies and procedures

Education and Experience

Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline
Licensed in Illinois as LPC/LSW that meets Rule 132/140 designation required. Eligibility for LCSW/LCPC licensure within 12 months is preferred
At least 2 years of experience working with adults with serious mental illness, preferably considerable experience with clients with psychosis and/or substance use conditions
Preferred 1 year experience working in non-traditional treatment environments i.e.in-home, residential, nursing facility, hospital, community settings
Preferred 1 year of experience providing administrative and clinical supervision
Applicant must have a valid IL Driver’s License, proof of insurance, and daily access to a reliable well maintained vehicle
Basic computer and smartphone proficiency, knowledge of Word, Excel, typing skills, and internet skills; ability to learn and use team collaboration tools (ex. Teams, Slack, etc), and Electronic Health Record systems

Schedule

Full-time, Salary, Exempt, 30 hours per week (4 day work week).
Hours are primarily weekdays but must have ability to work occasional evenings and weekend days in response to the needs of the target population and team scheduling/staffing capacity
Participate in shared on-call coverage for crisis line (additional stipend provided for shift)

Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.

4 weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually

Kenneth Young Center is an Equal Opportunity Employer

Quick Apply

customer service supervisor jobs in Rosemont, IL

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

Senior Manager, Customer Experience Measurement

Customer Service/Warehouse Associate

Warehouse Supervisor

Manager, Customer Solutions

Production Supervisor

Customer Success Manager

HVAC Customer Service Representative

Customer Service Representative - Work From Home Illinois

Clinical Supervisor - ENT/Rheumatology

Customer Service/Sales Associate

Call Center Customer Service- Spanish Speaking

Claims Supervisor

Customer Service Representative

Sales and Customer Service Representative

Call Center Agent

Order Entry and Customer Service Specialist

Customer Experience Supervisor (Glenview Ice Center)

Recreation Supervisor - Programs & Facilities

Supervisor of Patient Accounts-REMOTE

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