20 Best Customer Service Manager jobs (Hiring Now!)

Training Manager
GPO Federal Credit Union —New Hartford, NY
Valid driver’s license and reliable transportation. Design and develop training programs, including onboarding, technical skills, soft skills, leadership…
$58,523.11 - $71,563.00 a year
REMOTE Customer Service Supervisor- Full-Time + Benefits! (Mon-Fri 8:30 AM-5:00 PM)
Printivity —San Diego, CA
*FREE College-*Earn an Associate's or Certifications in any field you choose. They will provide support and oversee employee training, order management,…
$21.00 - $23.50 an hour
Quick Apply
Account Manager/Customer Service and Sales
Aloha Insurance Services, Inc. —Kailua-Kona, HI
Ideally, qualified candidates will have prior customer service experience in the insurance industry and have a current insurance license (however, this is not…
$45,000 - $65,000 a year
Quick Apply
Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
Quick Apply
Customer Service Manager
CorTalent —Monticello, MN
Degree in Business Administration, Communication, or a related field. Lead, motivate, and develop the customer service team to ensure effective performance and…
$85,000 - $95,000 a year
Quick Apply
Director, Call Center Operations
MHA Systems Inc —Bismarck, ND
Presently all calls are of an inbound nature. Required: BA/BS Degree in Business Management or related field or equivalent years’ experience.
From $65,000 a year
Quick Apply
9d
Digital Branch Manager - Credit Union Call Center
Western Vista Credit Union —Cheyenne, WY
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by…
$53,125 - $79,688 a year
Quick Apply
Client Services Supervisor (Animal Shelter Evans)
NOCO Humane (formerly Larimer Humane Society) —Evans, CO
\*Supervise and evaluate staff, review work-flow, create work schedules, suggest and implement department improvements. Customer service: 2 years (Required).
$18.75 - $19.00 an hour
Quick Apply
Senior Client Services Manager
Legacy Wealth Planning - Northwestern Mutual —Bedminster, NJ
Maintain financial representative’s calendar and schedule follow-up appointment & answer telephone calls and direct them as appropriate.
$60,000 - $70,000 a year
Quick Apply
Customer Service Supervisor
Mr. Rooter —Gladstone, OR
In this role you will lead the team responsible for the customer calls, texts, and emails that fill our appointment schedule as well as the dispatching function…
Estimated: $48.2K - $61K a year
Quick Apply
Customer Service Supervisor (Front End Support)-Full Time
Whole Foods Market —Jackson, WY
Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher…
Estimated: $32K - $40.5K a year
Customer Care Supervisor
Williams Bros Health Care Pharmacy —Washington, IN
This role includes investigating and responding to customer inquiries regarding all aspects of pharmacy services and effectively communicating updates and…
Estimated: $36.5K - $46.3K a year
Client Care Manager
Home Instead of Lincoln NE —Lincoln, NE
Perform all phases of the consultative sales process, including presentation and documentation of calls, follow-up calls, meetings, diagnosis of referral source…
$50,000 - $70,000 a year
4d
ASSISTANT SERVICE CENTER MANAGER
ALTAQUIP —La Vergne, TN
Customer Service via phone calls, walk ins and store visits. Coach and educate team members as needed. Cross train in all functional areas: Administration,…
$44,000 - $48,000 a year
Quick Apply
Customer Care Manager
Lineage Logistics —College Park, GA
Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions. Enhance office productivity through proficient use…
Estimated: $50.6K - $64.1K a year
Quick Apply
Customer Service Order Management Supervisor
Marroquin Organic —Santa Cruz, CA
5+ years of experience in order management, customer service, or a related field. Identify and implement tools and technologies to support the order management…
$80,000 - $105,000 a year
Quick Apply
10d
Customer Service Manager
Tageos —Fletcher, NC
Bachelor’s degree in Business or related field OR 5 years’ relative work experience. Committed, independent, multi-tasker, flexible in a fast-growing company.
$65,000 - $75,000 a year
Quick Apply
Virtual Call Center Manager
Advocate Health Advisors, LLC —Remote
Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.
Estimated: $60.2K - $76.3K a year
Quick Apply
Customer Service Manager, Airport Customer Experience
American Airlines —Austin, TX
Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other…
Estimated: $56.6K - $71.7K a year
1h
Benefits Call Center Supervisor
FreedomCare —Remote
Proven exceptional customer service; ability to provide a seamless Customer Service experience including interacting with customers, answering customer…
$23 - $27 an hour
Quick Apply

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Training Manager

GPO Federal Credit Union - New Hartford, NY

Apply Now

Job Details

Full-time $58,523.11 - $71,563.00 a year

Qualifications

Microsoft Powerpoint
5 years
Driver's License
Project management
Presentation skills
Typing
Associate's degree
Leadership
Communication skills

Full Job Description

Description:Overview of the Role

The Training Manager is responsible for managing a continuous learning environment to ensure ongoing development of all employees, which reflects the strategic priorities of the Credit Union.

Responsibilities

Design and develop training programs, including onboarding, technical skills, soft skills, leadership development, and compliance training.
Create and update training materials, manuals, and e-learning content.
Conduct training needs assessments through surveys, interviews, and collaboration with department heads.
Analyze and identify skills gaps and develop targeted training interventions.
Regularly participate in teller, member service, lending and call center activities to monitor and identify educational opportunities.
Facilitate training sessions in various formats, such as in-person, virtual, and hybrid.
Coordinate with external training providers and vendors as needed.
Develop and implement evaluation tools to measure training effectiveness and impact.
Gather feedback from trainees and stakeholders to continuously improve training programs.
Lead and mentor a team of trainers in their creation and delivery of content. Coordinate with appropriate subject matter experts throughout the credit union for training delivery and ensure SMEs are provided necessary facilitation training.
Collaborate with HR and department leaders to ensure training programs align with business objectives.
Manage the organization’s Learning Management System (LMS) and ensure effective use of e-learning tools.
Stay updated with the latest training technologies and methodologies.
Ensure all training programs comply with industry standards and legal requirements.
Prepare and present regular reports on training activities, outcomes, and ROI to management.
Develop and manage the training budget, ensuring cost-effective solutions without compromising quality.
Ensure the VP of Human Resources and Compliance is kept fully informed

Requirements:

Bring positivity and enthusiasm to work every day.
Be a champion for employee development.
Adapt a work ethic that aligns with GPO’s mission and keeps our member service at the forefront.
Follow proper attendance protocol and adhere to position schedule.
To maintain a confidential environment, respecting employee concerns.
Stay abreast of regulations and trends within the industry and ensure the credit union remains compliant.
Hold yourself accountable for the promises you make and the actions you take.
Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.
To maintain an in-depth understanding of the credit union’s products, service, policies and procedures - keeping in mind and understanding the credit union’s mission.

Qualifications

A two-year degree OR five years of similar experience
Previous experience in training within a managerial capacity
Previous experience training in the financial industry preferred
Excellent communication and interpersonal skills
Strong organizational and project management abilities
Should be proficient in the use of PowerPoint and other presentation programs
Valid driver’s license and reliable transportation

Physical Demands

Speaking and presenting for long periods of time
Sitting for prolonged periods of time
Frequent computer usage and screen time
Frequent typing and use of fine motor skills

Decision Making

To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures.

Financial Responsibilities

To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.

Communication

Keep supervisor informed of issues
Effectively communicate within the department to ensure the flow of ideas and information
Remain open and available to provide assistance to other members of the credit union

Equipment Used

PowerPoint, Adobe and other presentation programs.
Virtual meeting platforms

Work Environment

Office setting, based in the Administration Building
Occasional travel may be required to visit other GPO locations

Job Type: Full-time

Pay: $58,523.11 - $71,563.00 per year

Apply Now

Customer Service Manager jobs

Training Manager

REMOTE Customer Service Supervisor- Full-Time + Benefits! (Mon-Fri 8:30 AM-5:00 PM)

Account Manager/Customer Service and Sales

Field Services Project Manager and Customer Support

Customer Service Manager

Director, Call Center Operations

Digital Branch Manager - Credit Union Call Center

Client Services Supervisor (Animal Shelter Evans)

Senior Client Services Manager

Customer Service Supervisor

Customer Service Supervisor (Front End Support)-Full Time

Customer Care Supervisor

Client Care Manager

ASSISTANT SERVICE CENTER MANAGER

Customer Care Manager

Customer Service Order Management Supervisor

Customer Service Manager

Virtual Call Center Manager

Customer Service Manager, Airport Customer Experience

Benefits Call Center Supervisor

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