20 Best customer service supervisor jobs in Chicago, IL (Hiring Now!)

Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
Quick Apply
8d
Licensed Plumber Team Lead
The Blue Collar Recruiter —Chicago, IL
Ability to interpret drawings and layouts from mechanical drawings. Troubleshooting of all types of plumbing repairs, minor steam line repairs and re-routing,…
$36.50 - $45.00 an hour
Quick Apply
10d
Call Center Customer Service Representative
Nan McKay & Associates —Chicago, IL
High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely…
$17.50 an hour
Quick Apply
Credit & Collections Supervisor
Four Seasons Heating And Air Conditioning Inc —Bedford Park, IL
Recruit, hire, train, develop and evaluate credit & collections team members. Support accounting and operations functions by answering questions and providing…
$55,000 - $70,000 a year
Quick Apply
SEXUAL ABUSE INVESTIGATIONS TEAM SUPERVISOR
State of Illinois —Chicago, IL
Requires appropriate, valid driver’s license. Requires a master’s degree in social work or a related human services field from a recognized college or…
$7,966 a month
Customer Success Manager
Darwin AI —Chicago, IL
This position provides the opportunity to own a portfolio of clients, and you’ll be trusted to make data-driven decisions and be held accountable for outcomes.
Estimated: $60.7K - $76.8K a year
Quick Apply
4d
Field Service Supervisor
Absolute Water Technologies —Chicago, IL
Possess a valid driver’s license and acceptable driving history. 2 years of previous experience in a mechanical services related position.
$28 - $33 an hour
Quick Apply
Construction Supervisor
Great Day Improvements: A Family of Brands —Bensenville, IL
This would include but not limited to, reviewing project schedules, training new installers and/or subcontractors, monitoring work progress, monitoring expenses…
Up to $24 an hour
Loader Supervisor
R+L Carriers —Chicago, IL
R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with…
Estimated: $61.1K - $77.4K a year
Senior Accountant/Accounting Supervisor
SGA YOUTH & FAMILY SERVICES NFP —Chicago, IL
Demonstrates a thorough understanding of contractual obligations and other pertinent matters as set forth in the business transactions of the Agency.
$65,000 - $75,000 a year
Customer Service Representative
Guardian Heating & Cooling Services LLC —Chicago, IL
The Customer Service Representative will answer incoming calls and provide excellent customer service. Data entry on incoming work orders and administrative…
$25 - $28 an hour
Quick Apply
Customer Service Coordinator - 2nd shift
CWF Restoration —Elmhurst, IL
Provide customer service support to our clientele by answering and relaying their phone calls. Follow-up calls and emails. Strong computer and typing skills.
$45,000 - $60,000 a year
Quick Apply
4d
Service Manager
Kinema Fitness —Chicago, IL
Comfortable in a fitness environment - prior fitness front desk experience. Help sign people up, answer questions. CPR/AED/1st aid certification (Required).
Estimated: $41.3K - $52.3K a year
Quick Apply
9d
Warehouse Supervisor
Quality Custom Distribution —Franklin Park, IL
AA degree from an accredited vocational, technical, or junior college institution. Supervises the day-to-day operations of the Warehouse department, including…
From $55,000 a year
Quick Apply
5d
Residential Maintenance Supervisor - North Side
TLC Management Co. —Chicago, IL
Driver’s license with a reliable vehicle. Advance knowledge of various maintenance functions and mechanicals including preventative maintenance, plumbing, HVAC,…
$27 - $30 an hour
Quick Apply
Entry Level Customer Service Representative - Weekly Pay
Tri-State Energy Group —Chicago, IL
We offer incredible advancement and management training from entry-level to senior-level positions. Prior knowledge and experience in customer service account…
From $40,000 a year
Quick Apply
5d
Inside Sales/Customer Service Representative
National Construction Rentals —Cicero, IL
Job Summary**: *Take customer calls, prepare bids, verify information, enter work ticket, schedule order, process credit applications, and make customer survey,…
From $20 an hour
Quick Apply
12d
Floor Supervisor- Outpatient Mental Health Program
Pilsen Wellness Center —Chicago, IL
This individual provides clinical assessments, crisis intervention, treatment planning as well as individual, family, and group therapy/counseling for adults…
Estimated: $59K - $74.7K a year
Quick Apply
Entry Level Customer Service Assistant
Elevation Academy —Chicago, IL
Documentation: Accurately record and document customer interactions, transactions, comments, and complaints. Collaboration: Work closely with other team members…
$19 - $27 an hour
Quick Apply
11d

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Senior Manager, Customer Experience Measurement

Encore Global - Schiller Park, IL

Apply Now

Job Details

Full-time

Qualifications

Marketing
Customer service
Master's degree
Qualtrics
Bachelor's degree
SharePoint
Business
Communication skills

Full Job Description

Position Overview

The Senior Manager, Customer Experience Measurement oversees the voice of the customer programs that drive engagement, satisfaction, loyalty, retention, and advocacy within Encore’s customer base. This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and ensuring Encore leaders and teams have timely access to actionable CX and VOC insights. This position works closely with the Director, Service Excellence to develop and action against CX objectives.

Key Job Responsibilities

Manage and oversee the end-to-end delivery of CX programs, including customer journey mapping, voice of the customer, customer satisfaction, loyalty, retention, and advocacy.
Establish and monitor CX metrics and KPIs, and report on the performance and impact of CX initiatives.
Analyze and synthesize customer data from multiple sources and generate actionable insights and recommendations to drive customer-centric decisions and actions.
Partner with internal and external stakeholders to design and implement CX solutions that enhance customer value and satisfaction.
In partnership with the COE, develop annual CX objectives and KPI’s.
Build and foster a culture of customer obsession and excellence across the organization.
Maintains expert understanding of latest CX and VOC industry trends and innovations.
Acts as an internal CX coach and thought leader for CX VOC programs, teaching the organization on best practices and new techniques for capturing VOC.
Oversee third-party/vendor relationships for tools and resources necessary to accomplish organization’s goals related to feedback, research, and insights data.

Job Qualifications

Bachelor's degree in Business, Marketing, Psychology, or related field. Master's degree preferred.
7+ years of experience in customer experience, customer insights, or related field, preferably in a B2B service organization.
Proven track record of leading and managing successful CX programs and projects.
Experience working with CX platforms such as Medallia or Qualtrics.
Strong knowledge and skills in CX methodologies, tools, and best practices.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication, presentation, and interpersonal skills.
Attention to detail, self-motivated, and ability to work both collaboratively and independently
Ability to manage multiple projects simultaneously with high attention to detail and accountability for meeting deadlines
Passionate about customer satisfaction and loyalty.

Competency Group

Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Demonstrates Self-Awareness
Drive Results
Ensures Accountability
See The Big Picture
Decision Quality
Manages Complexity
Value People
Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

#INDCORP

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customer service supervisor jobs in Chicago, IL

Senior Manager, Customer Experience Measurement

Customer Success Manager

Licensed Plumber Team Lead

Call Center Customer Service Representative

Credit & Collections Supervisor

SEXUAL ABUSE INVESTIGATIONS TEAM SUPERVISOR

Customer Success Manager

Field Service Supervisor

Construction Supervisor

Loader Supervisor

Senior Accountant/Accounting Supervisor

Customer Service Representative

Customer Service Coordinator - 2nd shift

Service Manager

Warehouse Supervisor

Residential Maintenance Supervisor - North Side

Entry Level Customer Service Representative - Weekly Pay

Inside Sales/Customer Service Representative

Floor Supervisor- Outpatient Mental Health Program

Entry Level Customer Service Assistant

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