20 Best Customer Service Manager jobs (Hiring Now!)

Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
Quick Apply
Account Manager/Customer Service/Insurance agent Trainee
Arrow Insurance Management, Inc. —Avon, CO
Customer Service Representative for local property/casualty insurance agency. Four day work week or flexible hours in five day week, benefits.
$50,000 - $55,000 a year
Quick Apply
Provider and Client Services Manager
Southwest Autism Research and Resource Center —Phoenix, AZ
Complies fully with all medical records and information privacy regulations: local, state, and federal. Excellent verbal & written communication and customer…
$58,000 - $65,000 a year
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10d
Customer Service Lead / Key Accounts
BBB Industries, LLC —Flat Rock, NC
Able to multitask high volume of phone calls & emails. Oracle CX team lead, working with CS teams and IT to improve and develop user opportunities leading to…
Estimated: $32.6K - $41.3K a year
Quick Apply
Customer Service Manager/Office Assistant
HERO Windows —Broomfield, CO
Post our Hero Home sign in their front yard. Upon installation on a new home, you will drive out to the new home and collect any payments, have any additional…
Up to $40,000 a year
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12h
Benefits Call Center Supervisor
FreedomCare —Remote
Proven exceptional customer service; ability to provide a seamless Customer Service experience including interacting with customers, answering customer…
$23 - $27 an hour
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Client Service Manager
MGA Homecare —Scottsdale, AZ
Current state driver’s license and automobile insurance. Appropriately log all non-clinical client & field staff complaints in accordance with MGA policy.
Estimated: $50.5K - $63.9K a year
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Customer Experience Manager
Fuse.cloud —Jackson, MS
Cloud, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction to new heights.
$55,000 - $69,000 a year
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3h
Client Service Manager
Sago —Baltimore, MD
Drive room sales from both new and existing clients by employing strategic communication methods, including calls, emails, and in-person meetings.
Estimated: $46.6K - $59.1K a year
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7d
Customer Service Supervisor
Global Aviation Distribution Company —Peachtree Corners, GA
Answer incoming phone calls, routing calls or taking messages accordingly. Cross train to assist in all aspects of customer service (data entry, order status,…
$50,000 - $60,000 a year
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14h
Customer Success Manager
Airlock Digital —Remote
Results-driven mindset focused on driving customer success and achieving business goals, with technical proficiency in understanding and articulating software…
$130,000 - $140,000 a year
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3h
Customer Experience Manager
The Shade Store —Port Chester, NY
Answer inbound telephone calls and be able to troubleshoot live. Handle high priority customer calls, emails, and chats. Luxury mindset and customer centricity.
$60,000 - $65,000 a year
Quick Apply
Manager, Customer Care
Volaris Group Inc. —Texas
Demonstrate expertise in conveying technical and functional concepts within our software to Customers. Ensure accurate and detailed answers to questions related…
Estimated: $63.6K - $80.6K a year
4h
Customer Service Training Manager
Zoro —Remote
Bachelor's degree in education, business, communication or a related field; certifications in training & development or instructional design are a plus.
Estimated: $62.5K - $79.1K a year
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7h
Customer Service Supervisor (99, Corporate Office)
Food Pantry Ltd —Honolulu, HI
Together with Service team, develop quarterly programs and incentives to help improve service levels company-wide. Customer service: 1 year (Preferred).
From $42,000 a year
Quick Apply
Customer Service/Operations Manager
Grace Manufacturing Inc —Russellville, AR
This role will prioritize competing efforts, own and lead initiatives that cross departments, and provide operational guidance and analytical & consultive…
Estimated: $69.9K - $88.5K a year
Quick Apply
Call Center Operations Manager
Fusion BPO Services —Boca Raton, FL
It is linked to high level management and clients to develop, implement and manage operational standards and strategic plans to obtain the maximum benefit,…
$60,000 - $80,000 a year
Quick Apply
Customer Service Manager
Elysian Resources, Inc —Medley, FL
Maintain a healthy and friendly relationship between customer service agents and the organization. Reviews and validates deployment project plans identifying…
$60,000 - $70,000 a year
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11h
Supervisor Call Center
Presbyterian Healthcare Services —Albuquerque, NM
Be available to the staff to answer questions, take escalated calls, monitor queue and keep representatives aware of inbound calls, calls waiting, abandonment…
Up to $34.27 an hour
4h
Employee Benefits Account Manager
U.S. Retirement & Benefits Partners —Rochester, NY
Collect required information for obtaining benefit plan pricing from insurance carriers and general agents and collaborate with and supervise assigned third…
$60,000 - $90,000 a year
Quick Apply

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Customer Care Manager

BrightStar Care - Northbrook, IL

Quick Apply

Job Details

$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Management
Customer service
Caregiving
HIPAA
High school diploma or GED
Supervising experience
Computer skills
Home health
1 year
CNA
Communication skills

Full Job Description

The Customer Care Manager is responsible for managing the daily office tasks through direct support of field staff and coordination of office duties.
The ideal candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
Do the Right Thing: Honest, Ethical, Tell the Truth
Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

MAJOR DUTIES AND RESPONSIBILITIES

Performs as the lead with customer care process and procedure including the scheduling of direct care staff for private duty and medical staffing clients.
Responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
Manage large amounts of inbound and outbound calls in a timely manner as point person for client, family, direct care staff and other inquiries.
Supervises, educates and coaches direct care staff in non-clinical matters.
Provides information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities.
Oversees the touchpoint process and reports results to leadership.
Assists in the development of organization goals and performance improvement activities.
Assures proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
Assures compliance with all Human Resources, local, state, and federal laws.

REQUIRED QUALIFICATIONS

EDUCATION

High School Diploma or equivalent required

SKILLS/ABILITIES

Minimum of one (1) year of managerial or supervisory experience
Minimum of 2 years of experience in customer service in a doctor’s office, hospital, medical staffing or home health environment
Excellent communication skills with the ability to communicate in a professional, empathetic manner
Experience using computer programs
Problem solver with the ability to be an innovative and creative thinker
Licensed driver with reliable transportation that is insured in accordance with the organization’s requirements.
Clean motor vehicle record, background and criminal record.
Adherence to HIPAA and ability to maintain client confidentiality

In addition, the ideal candidate must be highly organized, a quick learner, have people management skills and solid computer skills.
Strong preference for candidates local to the North Chicagoland Suburbs (Northside Chicago, Northbrook, Evanston, Skokie areas) and should be able to drive to our clients' locations within our covered territories.
Strong preference for Candidates with CNA/Caregiver experience.

WORKING CONDITIONS
This role is located on site in the branch office. Working hours: Monday to Friday, 8.30am - 5pm.
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff schedules during the hours of 5pm - 8.30am Mon to Friday and all hours during the weekend)

PHYSICAL REQUIREMENTS

The ability to remain in a seated or standing position for long periods of time.
Visual and hearing acuity.

BrightStar Care offers a generous benefits package including 401k, Health Insurance, Dental and Vision Insurance and PTO days.

Quick Apply

Customer Service Manager jobs

Customer Care Manager

Account Manager/Customer Service/Insurance agent Trainee

Provider and Client Services Manager

Customer Service Lead / Key Accounts

Customer Service Manager/Office Assistant

Benefits Call Center Supervisor

Client Service Manager

Customer Experience Manager

Client Service Manager

Customer Service Supervisor

Customer Success Manager

Customer Experience Manager

Manager, Customer Care

Customer Service Training Manager

Customer Service Supervisor (99, Corporate Office)

Customer Service/Operations Manager

Call Center Operations Manager

Customer Service Manager

Supervisor Call Center

Employee Benefits Account Manager

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