20 Best Customer Service Manager jobs (Hiring Now!)

Retail Customer Service Lead - Full Time - Supervisory
Ocean State Job Lot —Elizabethtown, PA
Ensure the front end of the store is well maintained and stocked, which includes, but is not limited to, register racks, end caps, powerlane and service desk.
$17 an hour
14h
Customer Service Supervisor
Shoreline Supply Company —Los Alamitos, CA
Answering incoming phone calls and emails. Working and assisting the Operations Manager and COO in follow-up phone calls, emails, etc.
$24 - $27 an hour
Quick Apply
9h
Customer Service Supervisor (Front End Support)-Full Time
Whole Foods Market —Jackson, WY
Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher…
Estimated: $32.9K - $41.6K a year
Customer Care Manager
OmniMax International, LLC —Peachtree Corners, GA
2-3 years of experience managing a field-based multi-site customer service team in manufacturing, ideally in building products.
Estimated: $60K - $76K a year
Quick Apply
14h
Account Manager/Customer Service and Sales
Aloha Insurance Services, Inc. —Kailua-Kona, HI
Ideally, qualified candidates will have prior customer service experience in the insurance industry and have a current insurance license (however, this is not…
$45,000 - $65,000 a year
Quick Apply
Customer Service Manager
Machining Resources —Portland, TN
Answer office phone calls and be able to take detailed notes. The ideal candidate will be responsible for overseeing the customer service operations, ensuring…
$16 - $18 an hour
Quick Apply
10h
Customer Service Manager
Confidential —Bucyrus, OH
Associate must have a valid driver’s license. Maintain daily contact with customers by telephone, email, and meeting attendance regarding, mass production,…
$50,000 - $60,000 a year
Quick Apply
Client Care Manager
Home Instead of Lincoln NE —Lincoln, NE
Perform all phases of the consultative sales process, including presentation and documentation of calls, follow-up calls, meetings, diagnosis of referral source…
$50,000 - $70,000 a year
1d
Customer Service Manager
Pacific Air Cargo —Honolulu, HI
Maintain accurate records of customer interactions and transactions. Develop and implement customer service policies and procedures.
From $65,000 a year
Quick Apply
1d
Customer Assurance Manager-HVAC Technical Support
Robert Madden Industries Ltd —Austin, TX
Deliver post-sales technical support to dealers/contractors and customers to analyze and recommend solutions to and resolve problems concerning HVAC equipment…
Estimated: $72K - $91.2K a year
Quick Apply
Amazon - Senior Manager of Customer Experience (Reception Program)
Northwest Center —Seattle, WA
You will provide leadership and strategic direction while driving for continuous improvement for our managed program and ensure our deliverables align with…
$135,408 - $176,092 a year
13d
Senior Manager, Customer Service
Call the Car —Diamond Bar, CA
Evaluate and implement customer service technologies and tools to enhance efficiency and effectiveness. Recruit, train, and develop customer service staff to…
$84,000 - $138,000 a year
Quick Apply
1h
Customer Service Team Lead
Uline —Kenosha, WI
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
$69,000 - $86,000 a year
19h
ASSISTANT SERVICE CENTER MANAGER
ALTAQUIP —La Vergne, TN
Customer Service via phone calls, walk ins and store visits. Coach and educate team members as needed. Cross train in all functional areas: Administration,…
$44,000 - $48,000 a year
Quick Apply
14d
Call Center Manager
MaxxSouth Broadband —Booneville, MS
Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an…
Estimated: $52K - $65.9K a year
Quick Apply
1d
Call Center Customer Service Manager
Burrtec —Bakersfield, CA
Responsible for answering action item related emails in prompt manner. Hearing sufficient to understand conversations, both in person and on the telephone.
$65,000 - $105,000 a year
Quick Apply
1d
Customer Service Manager
CorTalent —Monticello, MN
Degree in Business Administration, Communication, or a related field. Lead, motivate, and develop the customer service team to ensure effective performance and…
$85,000 - $95,000 a year
Quick Apply
Client Engagement Supervisor - 100k+
DaBella —Westborough, MA
Valid driver’s license with an approved driving record. Outside - inside - call center - entry level - automotive sales - luxury car - used car - medical -…
$22.50 an hour
Quick Apply
13d
Customer Experience Manager
Bertram Communications —Random Lake, WI
Analyze department activities and develop tools and process improvements to optimize service and staff performance. Required degree in IT or business.
$50,000 - $60,000 a year
Quick Apply
12d
Distribution Center Customer Care Manager
NAPA —Syracuse, NY
Confers with customers by telephone, email or in person to provide information. Supervises the keeping of records within a company standard system of customer…
$65,000 a year
Quick Apply
8h

I want to receive the latest job alert for Customer Service Manager

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Retail Customer Service Lead - Full Time - Supervisory

Ocean State Job Lot - Elizabethtown, PA

Apply Now

Job Details

Full-time $17 an hour 14 hours ago

Qualifications

Customer service
Maintenance
Stocking
Computer skills
1 year
Leadership
Communication skills

Full Job Description

Compensation for this opportunity is based on candidate experience and position

Join our team! All associates receive a 30% discount!

POSITION SUMMARY:

The Customer Service Lead role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for creating a positive experience for each customer who visits our store and ensuring all associates are trained in and follow the company's TREAT program. This role is also expected to facilitate any fulfillment or opportunities as it relates to OSJL’s BOSS (Buy Online Ship To Store) program. The Customer Service Lead is responsible for creating the front end schedule and at times will be responsible for opening and/or closing the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Engage with store customers through OSJL’s TREAT model to provide an optimal customer experience, and ensure customer experience expectations are met and/or exceeded
Manage front end expectations.
Support the completion and execution of the cashier work and break schedule.
Ensure the front end of the store is well maintained and stocked, which includes, but is not limited to, register racks, end caps, powerlane and service desk
Promote and properly execute company wide customer engagement campaigns, which include, but are not limited to, donation efforts, Insiders, BOSS and Crazy Deals
Use store level reporting to ensure company promotional benchmarks are being met.
Benchmarks include, but are not limited to, those related to the following efforts, donations, BOSS, Insiders and Crazy Deals
Act as a liaison between the customer and the corporate customer service team to ensure effective service to all customers
Resolve customer service related opportunities in the best interest of the company and the customer
Facilitate fulfillment of BOSS orders upon request by customers in-store
Act in compliance with all Company policies and procedures
Assist with onboarding and training of front-end associates
Assist in leading front-end initiatives
Responsible for opening and/or closing of store as needed

EDUCATION AND EXPERIENCE REQUIREMENTS:

1 or more years of experience leading and training a team of associates, preferably in a retail or customer service environment.
Minimum 1-3 years of professional experience in other retail environments is required.
Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
Computer skills (email; Google platform i.e. Sites, Slides, Drive, Docs, Sheets; Qlik).

ATTRIBUTES:

Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect.
Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the Company.
You commit time, focus, and energy to develop future OSJL leaders by motivating them around a common purpose and vision.
Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines.
Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
You understand the tools and processes needed to meet larger strategic initiatives.
Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
Organized: You lead by example in serving all of our stakeholders: customers, owners, communities, and fellow associates.
Leadership: You are a leader and exhibit that in your everyday work. You pride yourself on developing future leaders. You have direct experience leading others and have been responsible for supporting their performance.

WORK ENVIRONMENT:

Work primarily in a climate controlled environment with minimal safety/health hazard potential.
This position may require extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
Some sedentary activities and near vision use for reading and computer use.
May be responsible for physical activities including counting cash, using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

#INDSup

Apply Now

Customer Service Manager jobs

Retail Customer Service Lead - Full Time - Supervisory

Customer Service Supervisor

Customer Service Supervisor (Front End Support)-Full Time

Customer Care Manager

Account Manager/Customer Service and Sales

Customer Service Manager

Customer Service Manager

Client Care Manager

Customer Service Manager

Customer Assurance Manager-HVAC Technical Support

Amazon - Senior Manager of Customer Experience (Reception Program)

Senior Manager, Customer Service

Customer Service Team Lead

ASSISTANT SERVICE CENTER MANAGER

Call Center Manager

Call Center Customer Service Manager

Customer Service Manager

Client Engagement Supervisor - 100k+

Customer Experience Manager

Distribution Center Customer Care Manager

Job Seeker Tools

Employer Tools

Browse

Stay Connected