20 Best customer service supervisor jobs in Rosemont, IL (Hiring Now!)

Substance Use Counselor Team Lead
Kenneth Young Center —Elk Grove Village, IL
Provide administrative and clinical oversight to Substance Use Counselors, including clinical guidance related to assessment, treatment planning and service…
$59,000 - $63,000 a year
Quick Apply
Social Work Supervisor
The Bridge Youth and Family Services —Palatine, IL
Master's of Social Work or related field required. The role is responsible for developing and maintaining positive relationships with schools, hospitals, and…
$57,000 - $62,000 a year
Quick Apply
11d
Customer Service
UNITED CARPET OF ILLINOIS —Elk Grove Village, IL
\* Receive and make calls to customers, work on customer emails and other customer service duties. \* Respond to customer concerns and provide excellent…
From $20 an hour
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3d
Clinical Supervisor/ LCSW preferred, not required
Northwest Center Against Sexual Assault —Arlington Heights, IL
Master’s degree and full licensure in social work/ counseling field. The hotline provides telephone crisis counseling and in-person response to hospital…
$70,000 - $72,000 a year
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3d
Help Desk Supervisor
Midwest Goods Inc. —Bensenville, IL
Bachelor’s degree in information technology, Computer Science, or a related field preferred. Proficiency with help desk software and tools.
$78,000 - $80,000 a year
Quick Apply
4d
Licensed Clinical Psychologist (Clinical Team Lead)
Light on Anxiety Treatment Centers —Illinois
Company laptop and ongoing technical support. Experience and/or a strong interest in providing clinical supervision, leadership, especially in the training and…
$85,000 - $125,000 a year
Maintenance Supervisor
Pactiv Evergreen —Bedford Park, IL
Coordinate outside contractors and consultants as needed to ensure reliability is maintained, and to address manpower deficiencies.
Estimated: $60.5K - $76.6K a year
Supervisor of Mental Health Group Programming (Hiring Bonus - $5,000)
Kenneth Young Center —Elk Grove Village, IL
Master’s Degree from an accredited college or university in social work, psychology, or counseling. Coordinate day-to-day clinical and administrative operations…
$62,000 - $70,000 a year
Quick Apply
9d
Call Center Customer Service- Spanish Speaking
American Freedom Insurance Company —Mount Prospect, IL
Answer and Respond to telephone inquiries. Help agents/producers with policy inquiries. Customer service: 2 years (Required). Clerical or Data Entry Experience.
Up to $20 an hour
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12d
Supervisor, Production Maintenance
Blistex Inc —Oak Brook, IL
The Supervisor, Production Maintenance is responsible for electrical and mechanical servicing and efficient maintenance of production machinery and equipment…
$85,230 - $88,658 a year
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Homecare Supervisor
Abcor Home Health, Inc. —Arlington Heights, IL
Report and collaborate on metrics to the Office Coordinator. Strong interpersonal and communication skills with a customer service approach.
$43,888 a year
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Insurance Customer Service Representative
Rasmussen Insurance Agency —Chicago, IL
Answering phone calls, taking messages, and making appointments. Processing renewals, endorsements, and audits. Customer service: 5 years (Preferred).
From $42,000 a year
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5d
Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Production Supervisor
Mulvey International —Elmhurst, IL
Experience in the electrical industry in low-voltage and medium voltage. Familiarity with lean manufacturing principles and continuous improvement.
Up to $100,000 a year
Quick Apply
2d
Customer Service Rep - BAP (USA)
Ravago Americas —Itasca, IL
The Account Specialist serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders.
Estimated: $42.9K - $54.4K a year
Quick Apply
Child Welfare Supervisor- LCSW, LCPC
JCFS Chicago —Chicago, IL
As this position requires site visits to and/or transporting clients from locations which may or may not be accessible by public transportation, must be able to…
From $62,400 a year
Quick Apply
Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)
Kenneth Young Center —Mount Prospect, IL
Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline. POSITION IS ELIGIBLE FOR HIRING BONUS.
$65,000 - $70,000 a year
Quick Apply
Medical Front Office Supervisor, Senior Patient Coordinator
Aayu Clinics —Chicago, IL
Recruit, train, and develop front office staff to maintain a skilled and motivated team. Supervise and lead the front office/reception team to ensure efficient…
$62,000 - $83,600 a year
Quick Apply
Apex - Field Supervisor Technician
Great Day Improvements: A Family of Brands —Bensenville, IL
He/She should have excellent technical and mechanical skills and have experience with basic hand power, diagnostic tools, and should be physically fit to lift…
Estimated: $47.7K - $60.4K a year
Warehouse Supervisor
Gorilla Paper Inc —Elk Grove Village, IL
Employee work result analysis and assign job. This position is responsible for the overall day-to-day production activities and performance in his/her assigned…
From $60,000 a year
Quick Apply
7d

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Substance Use Counselor Team Lead

Kenneth Young Center - Elk Grove Village, IL

Quick Apply

Job Details

Full-time $59,000 - $63,000 a year

Benefits

403(b) matching
Disability insurance
Health insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Loan forgiveness
Life insurance

Qualifications

LCPC
Addiction counseling
Licensed Clinical Social Worker
CADC
Master's degree
1 year
Employee evaluation

Full Job Description

Substance Use Counselor Team Lead

You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.

Job Scope: To provide individual and group substance use disorder and co-occurring mental health services to a diverse clientele of adults and adolescents in a community agency setting. Engage clients in recovery process, evaluate their current substance use, and support them to create individualized treatment goals. Provide additional services that support clients’ wellbeing and recovery, including mental health counseling and case management. Provide clinical and administrative supervision to 2-4 clinicians. Actively collaborate with members of the Substance Use Prevention and Recovery (SUPR) team, other agency programs, other clinical supervisory staff, and community partners.

Primary Responsibilities

Complete initial substance use assessments, based on American Society of Addiction Medicine (ASAM) criteria, to determine the severity of use and level of care recommendation.
Collaborate with client in developing a treatment plan that supports their individual recovery, including taking a client-centered approach that incorporates harm reduction principles when developing goals.
Facilitate involvement of collateral persons (e.g. family, partner) in client’s care, when clinically appropriate.
Provide evidence-based individual and group substance use treatment.
Provide mental health counseling, community support, case management, health and risk education, and crisis assessment services as needed.
Document all substance use treatment services provided in accordance with IL Adm. Code 2060 and mental health services in accordance with Medicaid rule 132/140.
Provide administrative and clinical oversight to Substance Use Counselors, including clinical guidance related to assessment, treatment planning and service delivery, and review of clinical documentation to ensure compliance with regulatory and payer requirements.
Provide weekly individual clinical supervision to supervisees.
Evaluate supervisees’ performance and provide constructive feedback, including building on existing strengths and identifying ongoing growth/training needs.
Actively participate in weekly team and program planning meetings.
Engage in consultation with other members of the treatment team to coordinate care with shared clients.
Act as a resource to other agency staff, including providing consultation on how to screen for substance use problems, engage clients in the recovery process, and determine if referral to treatment is needed.

Administrative and Performance Requirements

Meet with direct supervisor for clinical and administrative supervision, to plan and develop substance use and mental health services and for performance evaluation.
Meet or exceed productivity expectations for direct service.
Complete required clinical documentation, including assessments, treatment plans, service notes, accurately and in accordance with agency billing deadlines.
Interpret and communicate, at the service delivery level, Center policies and procedures.
Submit, in a timely and accurate fashion, reports and data as required by the Center’s policies and procedures

Education and Experience

Master’s Degree required from an accredited College or University in Social Work, Psychology or closely related discipline.
LCSW/LCPC or eligible within 6 months. CADC preferred.
1-2 years of supervised experience in providing group and individual substance use services required
1-2 years of supervised experience in a community mental health setting preferred.

Schedule

Exempt, Full-Time, Hourly, 37.5-hour work week
Must work a flexible schedule in response to the needs of the target population served, including evening hours.

Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.

4 weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually

Kenneth Young Center is an Equal Opportunity Employer

Quick Apply

customer service supervisor jobs in Rosemont, IL

Substance Use Counselor Team Lead

Social Work Supervisor

Customer Service

Clinical Supervisor/ LCSW preferred, not required

Help Desk Supervisor

Licensed Clinical Psychologist (Clinical Team Lead)

Maintenance Supervisor

Supervisor of Mental Health Group Programming (Hiring Bonus - $5,000)

Call Center Customer Service- Spanish Speaking

Supervisor, Production Maintenance

Homecare Supervisor

Insurance Customer Service Representative

Manager, Customer Solutions

Production Supervisor

Customer Service Rep - BAP (USA)

Child Welfare Supervisor- LCSW, LCPC

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

Medical Front Office Supervisor, Senior Patient Coordinator

Apex - Field Supervisor Technician

Warehouse Supervisor

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