Founded in 2012 and headquartered in Grand Rapids, MI, Sparkplug IP is a Hosted Cloud VoIP Service Provider that offers robust voice solutions to SMB, Commercial & Enterprise customers. Our VoIP Platform is state of the art and is fully customizable from entire operational changes to individual extension support. Along with our VoIP Service, we also provide SD-Wan services, SIP trunks and can help with an array of MSP services.
We're quickly growing from a small start-up to a fast growing and moving mid-size company and we're looking for eager VOIP engineers to help us continue to grow.
Reporting to: Director of Engineering
Responsibilities and Duties
- Help hotels maintain their Mitel SX200 & SX400 PBX
- Configure and maintain network switches, routers, and access points
- Configure and monitor data backups
- Maintain security with antivirus, group policies, and software patches
- Manage user accounts and related Active Directory security
- Support end user hardware and software
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
- Remotely assist clients with support needs
- Document changes in accordance with policies
- Assist in the management and upkeep of client network systems
- Document all work performed in ticketing system
Qualifications and Skills
- Mitel Hospitality PBX Certification Required
- Connectwise Experience Preferred
- Basic Microsoft Windows Server experience
- Basic Microsoft Exchange/O365 experience
- Basic VMware vSphere experience
- General Network experience
- Wired, Wireless, Router, and Firewall experience
- VoIP experience a plus, more so in Astricks & 3CX platforms
- Associates Degree Preferred
- Bachelors Degree Recommended
- Microsoft and other industry certifications preferred
- Excellent oral, written, and people skills
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Work Location: Remote