20 Best client services manager jobs in Chicago, IL (Hiring Now!)

Guest Experience Manager
TheWit Hotel —Chicago, IL
The Guest Experience Manager is responsible for ensuring the operation of the Doorman, Bell, Valet and Concierge departments in an attentive, friendly,…
Estimated: $56.2K - $71.2K a year
Quick Apply
12d
Senior Manager – Client Success
Redwood Logistics —Chicago, IL
Actively manage and own a portfolio of clients with a mixture of complexity and services. Develop and own internal and external account reporting including…
Estimated: $92.4K - $117K a year
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Freight Broker Carrier Manager (or Carrier Relations Specialist)
The D/C Group —Elk Grove Village, IL
Basic computer and typing skills to include a working knowledge of Microsoft Office Suite (Word, Excel, Outlook). Possess a strong customer service mentality.
$45,000 - $55,000 a year
Quick Apply
13d
Community Outreach/SSA Manager
Greater Southwest Development Corporation —Chicago, IL
Intermediate knowledge and experience working with computers, including word processing and data entry programs; spreadsheet experience a plus.
Estimated: $49.6K - $62.8K a year
Quick Apply
1d
Loan Servicing Manager II
JPMorgan Chase & Co —Chicago, IL
Create a culture of continued process improvement by identifying and driving implementation of technology initiatives and operational process changes to meet…
2d
CASE MANAGER
A Safe Haven Foundation —Chicago, IL
Works collaboratively with families and individuals experiencing homelessness to help them establish housing goals and obtain independent housing.
$50,000 - $52,000 a year
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Vendor Manager – Vendor Management Support
JPMorgan Chase & Co —Chicago, IL
3+ years researching and understanding cash transactions, policies, procedures, and operations for Cash Vaults: ATM/Branch are a plus.
Board Certified Behavior Analyst-BCBA (Melrose Park)
BehaviorCare Therapy —Melrose Park, IL
BCBA certification given by the BACB. Analyze ABA data and implement data-driven program changes. Write reports summarizing data and progress for each client…
$80,000 - $90,001 a year
Quick Apply
4d
Product Manager, Cash Management
GTreasury —Chicago, IL
Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash,…
$150,000 a year
Quick Apply
4d
Program Manager - Housing Advocacy Program
Housing Opportunities for Women, Inc. —Chicago, IL
Must possess valid driver’s license, reliable vehicle, proof of automobile insurance. Assist in development, implementation, and oversight of client housing…
From $60,000 a year
Quick Apply
Office Manager - Rosemont, IL
RedMane Technology —Chicago, IL
Assist with reception area and phones while performing other job duties simultaneously. Assist with distribution of incoming mail and shipments delivered to the…
Estimated: $54.2K - $68.7K a year
Quick Apply
DIET CLERK (FULL TIME)
Morrison Healthcare —Chicago, IL
Complies with regulatory agency standards, including federal, state and TJC. Prepares and distributes supplements, tube feedings, and enteral formula in an…
$18.77 an hour
Quick Apply
10h
Senior Facility Manager
Legacy Parking Company Llc —Chicago, IL
Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account. Monitor and review all damage claims.
$68,000 - $73,000 a year
Quick Apply
Office Manager
Renovo Financial —Chicago, IL
Answer, screen, and transfer incoming phone calls. Problem Solver: You must be a skilled problem-solver who can develop creative solutions on your own.
From $60,000 a year
Quick Apply
Manager, Paid Social (Insurance Client)
Spark Foundry —Chicago, IL
Maintain oversight of budget and billing activity (pacing, Prisma management, draft billing, accuracy of budgets vs. strategy flowcharts).
Estimated: $72.2K - $91.4K a year
Quick Apply
Regional Sales Manager
SOX Erosion Solutions —Chicago, IL
May require field support training contractors on proprietary techniques & installation methods. You will lead educational efforts, provide training, and offer…
From $60,000 a year
Quick Apply
5d
Clinical Regional Manager
Inizio Engage —Chicago, IL
To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty points.
Estimated: $122K - $155K a year
11d
Field Engineer
Jay Dee Contractors, Inc. —O'hare International Airport, IL
Maintaining and assisting in troubleshooting mechanical and electrical systems, and data networks. Bachelor’s Degree in Civil, Mining, Electrical, Mechanical…
Estimated: $64.4K - $81.5K a year
Quick Apply
eCommerce Paid Media Marketing Manager
Caterpillar —Chicago, IL
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
$153,000 - $229,440 a year
15h
Project Coordinator
Chicago Brass Architectural Hardware —Chicago, IL
Chicago Brass Architectural Hardware showcases, specifies, and distributes luxury door and cabinet hardware to architects, designers, contractors, and affluent…
$50,000 a year
Quick Apply
19h

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Guest Experience Manager

TheWit Hotel Chicago, IL

Quick Apply

Job Details

Estimated: $56.2K - $71.2K a year 12 days ago

Qualifications

Hospitality
Microsoft Excel
Management
3 years
Front desk
Office experience

Full Job Description

JOB DESCRIPTION:
The Guest Experience Manager is responsible for ensuring the operation of the Doorman, Bell, Valet and Concierge departments in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. As a part of the Front Office team, the Guest Experience Manager is responsible for assisting the Front Office management team.

RESPONSIBILITIES:
Essential Functions

Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Smashotels, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Smashotels and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Other Requirements

Attend Weekly Resume Meetings, alert Staff about VIPs
Meet and Greet-Sales Clients, VIPS, Hilton Lifetime Diamond Members, and provide exclusive arrival and departure experience
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close o observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Distribute Pre-Arrival Emails
Participate in required M.O.D. program as scheduled.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Operate all aspects of the Front Office computer system, including, report generation and analysis.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Smashotels S.O.P.'s in its use.
Ensure implementation of all Smashotels policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation of the Smashotels philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Smashotels credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Smashotels standards.
Establish and maintain key control system.
Ensure participation within department for monthly Refinery Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.
Review daily Front Office work and activity reports generated by Night Audit.
Review Front Office logbook and Guest Request log on a daily basis.
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Conduct meetings according to Refinery Hotel standards as required by management.

Education & Experience

At least 3 years of progressive experience in hospitality or a related field; at least 3 years Front Office experience
Hospitality Degree preferred.
Fluency in multiple languages a plus.
Ability to develop and deliver effective training to the Guest Service Team.
Comprehensive knowledge of hotels, restaurants, and attractions in the Chicagoland area.
Experience with personal computers and various property specific applications, such as OnQ, Word, Excel, Outlook, Internet, and HotSOS
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully.

EEO M/F/M/V/D

ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.

Quick Apply

client services manager jobs in Chicago, IL

Guest Experience Manager

Senior Manager – Client Success

Freight Broker Carrier Manager (or Carrier Relations Specialist)

Community Outreach/SSA Manager

Loan Servicing Manager II

CASE MANAGER

Vendor Manager – Vendor Management Support

Board Certified Behavior Analyst-BCBA (Melrose Park)

Product Manager, Cash Management

Program Manager - Housing Advocacy Program

Office Manager - Rosemont, IL

DIET CLERK (FULL TIME)

Senior Facility Manager

Office Manager

Manager, Paid Social (Insurance Client)

Regional Sales Manager

Clinical Regional Manager

Field Engineer

eCommerce Paid Media Marketing Manager

Project Coordinator

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