20 Best customer service supervisor jobs in Rosemont, IL (Hiring Now!)

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)
Kenneth Young Center —Mount Prospect, IL
Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline. POSITION IS ELIGIBLE FOR HIRING BONUS.
$63,000 - $66,000 a year
Quick Apply
Homecare Supervisor
Abcor Home Health, Inc. —Arlington Heights, IL
Report and collaborate on metrics to the Office Coordinator. Strong interpersonal and communication skills with a customer service approach.
$43,888 a year
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9d
Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
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RN Nursing Supervisor
Covenant Living Communities and Services —Northbrook, IL
Ensure quality of care by making rounds to determine effectiveness of care, resident satisfaction, and compliance with state and federal regulations.
From $40 an hour
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Supervisor, Medical Records, Release of Information
MRO —Maywood, IL
Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
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11d
Customer Service/Sales Associate
Elements Massage —Park Ridge, IL
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
$18 an hour
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12h
Production Supervisor
B.L. Downey Company, LLC —Broadview, IL
Downey Company LLC must be legally authorized to work in the United States on a permanent basis. Optimize throughput in accordance with budgets and cost…
Estimated: $62.7K - $79.4K a year
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Supervisor of Crisis Response Team (Hiring Bonus-$4,000)
Kenneth Young Center —Arlington Heights, IL
Valid driver’s license, proof of insurance and reliable transportation required. Provide supervision for administrative/reception staff at Parkview site as…
$62,000 - $67,000 a year
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2d
Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
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1d
Installation Supervisor
Kone —Lombard, IL
You will bring 2+ years of relevant construction expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family…
Estimated: $64.3K - $81.5K a year
8d
Order Entry and Customer Service Specialist
Randhill Park Cemetery / Shalom Memorial Park —Arlington Heights, IL
*Experience:* Previous experience in order entry, customer service, or a related field preferred. *Team Player:* Capable of collaborating effectively with cross…
$46,500 - $50,000 a year
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4d
Customer Service Representative
National Seating & Mobility, Inc. —Countryside, IL
Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.
$19 an hour
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Healthcare Customer Service Representative and Delivery Driver
Dehan Home Medical Equipment & Supplies —Morton Grove, IL
Valid driver's license and clean driving record. Provide exceptional customer service, including calling customers to confirm orders, answering customer…
$22 - $24 an hour
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Customer Service / Order Coordination / Sales Support (Distribution)
JobGiraffe —Arlington Heights, IL
Learn to conduct routine and special analysis. Research, troubleshoot and resolve issues, complaints and discrepancies as they arise.
$26 - $31 an hour
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13d
Production Supervisor (Medium Voltage)
Sparkstone Electrical Group —Addison, IL
Strong technical knowledge of low-voltage and medium voltage electrical systems and manufacturing processes. Supervise Production Operations: Direct and oversee…
Estimated: $56.5K - $71.5K a year
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Customer Service Rep - BAP (USA)
Ravago Americas —Itasca, IL
The Account Specialist serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders.
Estimated: $43K - $54.4K a year
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Digital Marketing / E-Commerce / Customer Service
JobGiraffe —Glendale Heights, IL
Conduct routine and special account analysis. Experience with several of the following E-commerce platforms / sites: Amazon, Walmart, Wayfair, Beyond (Overstock…
$45,000 - $49,000 a year
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Customer Service and Onboarding Rep
RedSail Technologies —Oak Brook, IL
Respond to incoming customer calls promptly and professionally. Here at BestRx Pharmacy Software, a RedSail Technologies LLC company, we are all about…
Estimated: $35.2K - $44.6K a year
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Apex - Field Supervisor Technician
Great Day Improvements: A Family of Brands —Bensenville, IL
He/She should have excellent technical and mechanical skills and have experience with basic hand power, diagnostic tools, and should be physically fit to lift…
Estimated: $47.3K - $59.9K a year
Customer Service Supervisor
SEKO Logistics —Elk Grove Village, IL
Job Description: 0 SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all…
5d

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Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

Kenneth Young Center - Mount Prospect, IL

Quick Apply

Job Details

Part-time | Full-time $63,000 - $66,000 a year

Benefits

403(b) matching
Disability insurance
Health insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Loan forgiveness
Flexible schedule
Life insurance

Qualifications

LCPC
Microsoft Word
Microsoft Excel
Addiction counseling
LSW
Licensed Clinical Social Worker
Slack
LPC
Master's degree
Administrative experience
Driver's License
Supervising experience
Computer skills
Typing
Nursing

Full Job Description

Assertive Community Treatment (ACT) Team Supervisor

POSITION IS ELIGIBLE FOR HIRING BONUS

Due to eligible grant funds, this position offers a $2,000 hiring bonus. The bonus will be paid to the hired candidate half after 30 days ($1,000) and half upon the successful completion of 6 months of work ($1,000). Employees must be active and in good standing at the time of bonus payout to be eligible for hiring bonuses.

You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.

Job Scope: Provide clinical and administrative oversight to a team of clinicians providing intensive, recovery oriented behavioral health services to persons living with serious and persistent mental illness who qualify for ACT (Assertive Community Treatment). Supervisor will be an active team member, carrying a caseload, providing clinical interventions, sharing in 24-7 crisis coverage and supervising team member assignments and activities. Hire a team of dynamic and quality clinicians to provide community-based services delivered at flexible times that meet clients’ needs and in settings that offer the best potential for positive outcomes. Effectively engages consumers in treatment planning that fosters hopefulness and motivates change. Participate as part of department leadership team, provide program orientation, monitor staff documentation, complete payroll and lead team meetings.

Primary Responsibilities

Oversee day-to-day clinical and administrative operations and activities of full-time and part time members of the Assertive Community Treatment (ACT) Team
Lead daily ACT team meetings and assure team participation in utilization and peer review
Coordinate and oversee ACT Program Assistant activities to ensure daily duties and team support is provided
Track and complete case assignments and complete daily scheduling to ensure services meet fidelity requirements (frequency, variety of staff, etc)
Provide a full range of clinical care to clients receiving treatment services from the ACT team at large estimated at 25-30% direct service. Provide services to all clients served by team at least once per quarter to assure quality assurance and accurate assessment and treatment recommendations
Direct service will prioritize clients needing more complex care, clients struggling with staff interpersonal relationships, and those needing more assertive outreach and engagement for consistent treatment.
Responsible for working with ACT therapist to take the lead on assessment and treatment planning, while integrating team specialist information including substance use, vocational, and peer recovery
Ensure that care provided integrates all facets of clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs
Provide weekly and ad-hoc clinical and administrative supervision to a team of 7-12 direct reports, including clinical direction and administration with treatment planning and delivery
Complete regular co-visits with staff to include modeling and observing services provided as part of training, quality assurance, and assessments and crisis intervention support
Ensure all clinical activities performed by the team are compliant with standards, policies and procedures of the Assertive Community Treatment model, KYC organization, and DMH/IDHS requirements for Colbert, Williams, and Front Door
Monitor team staffing needs and hiring, orientation and training of all team members
Actively monitor individual team member’s targets (productivity expectations) and documentation compliance to assure that the team meets or exceeds team productivity target
Provide performance evaluations for all supervisees, building on strengths and identifying ongoing growth/training needs, and supporting professional development
Coordinate with Comprehensive Transition Program supervisors and Front Door supervisors to facilitate transition of Williams & Colbert members from nursing home to community and diversion of Front Door participants
Complete and oversee all pre-authorizations and authorization requirements for treatment
Participate in orientations, all staff meetings and training/ development seminars Interpret and communicate, at the service delivery level, Center policies and procedures
Submit, in a timely and accurate fashion, schedules, timesheets, mileage and other reports required by the Center’s policies and procedures

Education and Experience

Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline
Licensed in Illinois as LPC/LSW that meets Rule 132/140 designation required. Eligibility for LCSW/LCPC licensure within 12 months is preferred
At least 2 years of experience working with adults with serious mental illness, preferably considerable experience with clients with psychosis and/or substance use conditions
Preferred 1 year experience working in non-traditional treatment environments i.e.in-home, residential, nursing facility, hospital, community settings
Preferred 1 year of experience providing administrative and clinical supervision
Applicant must have a valid IL Driver’s License, proof of insurance, and daily access to a reliable well maintained vehicle
Basic computer and smartphone proficiency, knowledge of Word, Excel, typing skills, and internet skills; ability to learn and use team collaboration tools (ex. Teams, Slack, etc), and Electronic Health Record systems

Schedule

Full-time, Salary, Exempt, 30 hours per week (4 day work week).
Hours are primarily weekdays but must have ability to work occasional evenings and weekend days in response to the needs of the target population and team scheduling/staffing capacity
Participate in shared on-call coverage for crisis line (additional stipend provided for shift)

Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.

4 weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually

Kenneth Young Center is an Equal Opportunity Employer

Quick Apply

customer service supervisor jobs in Rosemont, IL

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

Homecare Supervisor

Customer Care Manager

RN Nursing Supervisor

Supervisor, Medical Records, Release of Information

Customer Service/Sales Associate

Production Supervisor

Supervisor of Crisis Response Team (Hiring Bonus-$4,000)

Customer Service Representative

Installation Supervisor

Order Entry and Customer Service Specialist

Customer Service Representative

Healthcare Customer Service Representative and Delivery Driver

Customer Service / Order Coordination / Sales Support (Distribution)

Production Supervisor (Medium Voltage)

Customer Service Rep - BAP (USA)

Digital Marketing / E-Commerce / Customer Service

Customer Service and Onboarding Rep

Apex - Field Supervisor Technician

Customer Service Supervisor

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