20 Best Specialist jobs in Phoenix, AZ (Hiring Now!)

Senior Bank Advocacy Specialist
USAA —Phoenix, AZ
You will also exhibit subject matter expert knowledge in Banking regulations and in resolving complex member complaints through efficient research and effective…
1d
Medical Billing Payment & Recon Specialist
The CORE Institute | HOPCo —Phoenix, AZ
A minimum of two years experience in medical billing and/or cash applications or equivalent experience in a healthcare environment.
$19 - $21 an hour
Quick Apply
Senior Applications Specialist
MOUNTAIN PARK HEALTH CENTER —Phoenix, AZ
Bachelor’s degree preferably in Education, Nursing /Healthcare related field, or a Computer Science/Information Technology/Informatics related field or 5 or…
Estimated: $67.1K - $85K a year
Quick Apply
3d
Inland Marine Underwriting Specialist
IFG Companies —Scottsdale, AZ
Technical expertise should include financial analysis, loss rating, assessment of individual risk/exposure analysis and rate for risk.
$145,000 - $170,000 a year
Body Contouring Specialist (Aesthetician)
Clear Dermatology and Aesthetics Center —Paradise Valley, AZ
Follow-up calls are a must. We are leaders in the field of cosmetic dermatology, and in offering progressive medical grade skin care treatments.
$20 - $23 an hour
Quick Apply
Certified Substance Abuse Counselor - TEAP Specialist
COBALT Health & Wellness —Phoenix, AZ
COBALT Health & Wellness, a division of SourceNet Global, an established healthcare organization with national health services contracts with Government seeking…
$18 - $20 an hour
Quick Apply
5d
Professional Land Surveyor / Survey Crew Chief
Hunter Engineering Inc. —Scottsdale, AZ
Accurate and detailed field notes. Must have a clean criminal record, driving record and must pass a drug test. A minimum of 2-years experience is required.
$50,000 - $100,000 a year
Quick Apply
Floating Retail Specialist
Credit Union West —Glendale, AZ
Demonstrates knowledge retention of policy and procedures when handling support calls. Maintain working knowledge of Microsoft Office, SharePoint, and…
Quick Apply
9d
Program Specialist I
Arizona Complete Health —Phoenix, AZ
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time…
$46,500 - $79,200 a year
2d
Telecom Billing Specialist (2+ yr exp req, in office only)
The Maynard Group, Inc. —Tempe, AZ
Associates degree in Accounting, Finance, Business, and/or related field experience preferred. Previous experience in billing, accounting, or financial analysis…
$24 - $31 an hour
Quick Apply
State Approvals Specialist
Imagine Learning —Scottsdale, AZ
Bachelor's degree in Education , Liberal Arts, or related field and a minimum of 3+ years' experience in the education industry, preferably middle school/high…
$63,410 - $65,000 a year
2d
Data Entry Specialist
Anesthesia —Phoenix, AZ
Strong attention to detail and accuracy in data entry. Audit insurance payments to ensure accurate payments are received. Microsoft Excel: 1 year (Preferred).
$20 - $25 an hour
Quick Apply
1d
Counter Sales Specialist
Van Marcke Trade Supply —Phoenix, AZ
The Specialist supports customers by answering any questions they may have and helping them locate the merchandise they are looking for.
From $19 an hour
Quick Apply
Environmental Health Specialist
Maricopa County —Phoenix, AZ
Out-of-state applicants are welcome to apply but must obtain an Arizona driver's license at the time of hire. Onsite wastewater – Review sites to determine site…
$24.25 - $37.90 an hour
1d
Outreach Specialist (Youth Behavioral Health)
Resilient Health —Phoenix, AZ
Valid Arizona or other state driver's license. Minimum one year of experience in a non-profit sector, social services and/or teaching with included facilitating…
$19.25 - $21.42 an hour
Family Self Sufficiency Specialist
City of Tempe Arizona —Tempe, AZ
Requires equivalent to a bachelor’s degree from an accredited college or university with major course work in social services, counseling, psychology, business…
$54,480 - $72,731 a year
2d
Digital Specialist
Red Mountain Weight Loss —Scottsdale, AZ
Bachelor's degree in Marketing or related field. Embark on the journey of developing and executing advanced strategies that integrate PPC, SEO, social media…
From $89,000 a year
Quick Apply
Specialist, PR & Communications, Southwest
Colliers —Phoenix, AZ
Bachelor’s degree in PR, Communications, or a related field required. Familiarity with Smartsheet (or equivalent project management tools).
Estimated: $62.9K - $79.6K a year
Community Standards Specialist
DC Ranch Association —Scottsdale, AZ
Ability to read, analyze, and interpret documents such as design guidelines, community documents, procedure manuals, landscape design plans, site plans and…
From $24 an hour
Quick Apply
Redevelopment Specialist
City of Glendale, AZ —Glendale, AZ
Bachelor's degree in public or business administration, urban and regional planning, or a related field, and two years experience in an economic development…
$69,576 - $104,364 a year
10d

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Senior Bank Advocacy Specialist

USAA - Phoenix, AZ

Apply Now

Job Details

1 day ago

Benefits

Continuing education credits
Health insurance
Dental insurance
Paid time off
Adoption assistance
Vision insurance
Life insurance

Qualifications

Operating systems
Customer service
Military
High school diploma or GED
Risk management
Organizational skills
Financial services
Fraud prevention and detection
Root cause analysis
4 years
Communication skills
Banking
Time management

Full Job Description

Why USAA? Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
As a dedicated Senior Bank Advocacy Specialist, you will within defined guidelines and framework, provide banking support to our members, written and verbal, within a highly regulated bank environment for products including, checking/savings, mortgage, credit cards and auto/personal loans with a digital mentality and knowledge of product lifecycle. You will analyze complaint related data and provide solutions that balance our business risk and our focus on maintaining a high level of satisfaction. You will also exhibit subject matter expert knowledge in Banking regulations and in resolving complex member complaints through efficient research and effective resolution, ensure written communications are crafted to exceed fundamentals of technical writing to balance complaint messaging with a member centric focus, which may be delivered via consumer and/or regulatory channels and provide supplemental support by offering guidance to improve the overall complaint resolution process. You will support new hires and provide supplemental coaching/feedback for resolving complaints in a timely and quality manner.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.

What you'll do:
Resolves escalated and complex, regulatory-related member complaints via multiple channels (to include applicable regulatory agencies), in a fast-paced, high volume contact center environment.
Identifies and manages existing and emerging risks that generate from the digital platform.
Provides exceptional member service by demonstrating empathy, active listening, and professionalism during escalated member conversations.
Applies subject matter expertise, to include laws, rules and regulations, and provides relevant solutions while following written policies and procedures. Utilizes critical thinking by assessing all options and impacts.
Advises and educates members on digital tools and resources.
Maintains compliance with policies, procedures, and regulation through case reviews, coaching, and by acting as technical compliance subject matter experts (SME).
Demonstrate comprehensive product knowledge and proficiency in identifying gaps by conducting root cause analysis for members' concerns.
May coordinate and provide training activities to include new hire, cross-skill as subject matter expert and escalation point of contact.
Offers guidance or feedback to representatives through supplemental coaching.
Applies strong case management skills to manage multiple cases and adheres to complaint closure service level objectives.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
High School Diploma or General Equivalency Diploma required.
4 years banking experience.
4 years experience handling customer escalations/complaints to include researching and resolving member/customer account issues.
Experience navigating multiple operating systems, simultaneously, to research and resolve member issues.
Extensive product knowledge from acquisitions to closure of USAA bank products, services, policies and procedures through all channels with digital mentality.
Proven verbal and written communication skills for clear, concise and accurate documentation.
Proven time management skills to include effective prioritization, organization, and planning.

What sets you apart:
5+ years of relevant retail banking experience, or relevant customer service experience in a financial services or fraud industry.
5+ years of demonstrated experience in researching and resolving bank complainant issues and member escalations.
Subject Matter Expert Complaint Lifecycle and root cause analysis of complaints
Experience in peer coaching and support of new hires
Extensive experience in Risk Management
Professional experience in regulatory verbal and written communication with executive team and board members
US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 51,840.00 - $ 87,480.00
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

Specialist jobs in Phoenix, AZ

Senior Bank Advocacy Specialist

Medical Billing Payment & Recon Specialist

Senior Applications Specialist

Inland Marine Underwriting Specialist

Body Contouring Specialist (Aesthetician)

Certified Substance Abuse Counselor - TEAP Specialist

Professional Land Surveyor / Survey Crew Chief

Floating Retail Specialist

Program Specialist I

Telecom Billing Specialist (2+ yr exp req, in office only)

State Approvals Specialist

Data Entry Specialist

Counter Sales Specialist

Environmental Health Specialist

Outreach Specialist (Youth Behavioral Health)

Family Self Sufficiency Specialist

Digital Specialist

Specialist, PR & Communications, Southwest

Community Standards Specialist

Redevelopment Specialist

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