20 Best call center manager jobs (Hiring Now!)

Distribution Operations Center Supervisor
Pedernales Electric Cooperative —Johnson City, TX
Receives OMS outage and non-outage events and trouble calls from the member call center, analyzes the problem and initiates corrective action including dispatch…
Estimated: $92.1K - $117K a year
Administrative Assistant / Business Services Representative
Hale Kupuna (HKH) —Koloa, HI
Meets with guests and families upon admission and at discharge to discuss insurance coverages and financial arrangements. High School Diploma or GED equivalent.
$23 an hour
Client Service Associate
Raymond James Financial, Inc. —Key West, FL
With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports.
Estimated: $39.7K - $50.3K a year
Customer Care Representative Onamia Office
Woodlands National Bank —Onamia, MN
Processing account deposits and withdrawals. Woodlands National Bank* has a Full -Time Customer Care Representative (teller) position open at the Onamia Branch …
From $15.50 an hour
Quick Apply
5d
Remote Dental Call Center & Insurance Eligibility verification
Riu Dental —Remote
We seek a Dental Call Center company to receive incoming patient calls, verify the insurance, and provide them with appointments. we only accept cash/PPOs…
Estimated: $42.1K - $53.3K a year
Quick Apply
1d
Executive Assistant - Customer Service and Admin
Mental Wellness For Life —California
Answer incoming phone calls in a professional and courteous manner. Handle incoming patient calls, address patient concerns, and schedule/reschedule patient…
$20 - $24 an hour
Quick Apply
4h
Customer Service Representative
Jeff Martin Auctioneers Inc. —Glencoe, MN
Process payments of all types including electronic funds transfers and wire payments from buyers. Attend to visitors and handle inquiries on the phone and face…
Estimated: $31.1K - $39.4K a year
Quick Apply
Customer Service Representative/Call Center
FH Cann & Associates Inc. —Lewiston, ME
Answer inbound calls and make outbound calls answering general questions and/or updating account information. Strong phone etiquette and active listening skills…
$17.20 an hour
Quick Apply
3d
Customer Success Manager (Remote from Utah)
Skill Struck —Spanish Fork, UT
There is a high interaction with the sales department given this role is a revenue-driving position. The candidate must be able to sit for long periods of time,…
$55,000 - $60,000 a year
Quick Apply
2d
AVP, Card Services
1ST MIDAMERICA CREDIT —Bethalto, IL
Valid drivers license and positive driving record required. Ability to understand complex technical issues and translate them to both technical and non…
Estimated: $44.5K - $56.3K a year
Quick Apply
Call Center Representative (RX Specialty) Sign on and Training Bonus of up to $750- San Juan, PR
Optum —San Juan, PR
1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone…
Estimated: $39.2K - $49.7K a year
Maintenance Planner
Clean Harbors —Norwell, MA
Receive all incoming Fleet Maintenance related calls, including driver breakdowns; We do not discriminate against applicants due to race, ancestry, color,…
Estimated: $41.7K - $52.8K a year
Customer Service/Data Entry
Mastercraft Industries, Inc —Rice Lake, WI
Would prefer candidate to have an Associate Degree in Customer Service or related field or equivalent and three to five years of previous Customer Service…
$14 - $18 an hour
Quick Apply
Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
Quick Apply
Resupply Customer Service Agent
ACU-Serve Corp —Arizona
Handle inbound and outbound calls in a fast-paced environment, utilizing telephony dialing system. We are seeking an energetic Customer Service Agent to work…
$16 - $17 an hour
Quick Apply
5d
Hospital Prog Call Center Rep
Children's Minnesota —Minnesota
This position is responsible for answering telephone calls; providing personalized seamless service to physician callers; responding to inquiries with expert…
$36,192 - $60,008 a year
Quick Apply
Call Center Supervisor
Yale New Haven Health —New Haven, CT
Bachelor's Degree in Business Administration, Accounting or other Healthcare related field required. Recommends and justifies the approval or denial of free…
Estimated: $69.5K - $88K a year
1d
Call Center Representative
Movado Group, Inc. —New Jersey
The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and…
Estimated: $38K - $48.1K a year
Call Center Representative - Train Onsite Work at Home
Afni —Tucson, AZ
You will represent one of the nation’s largest brands as a Call Center Representative, interact and build meaningful connections with customers via inbound…
$16 an hour
Quick Apply
12d
Suites & Client Services - Client Services Manager
Kansas City Chiefs —Kansas City, MO
Four (4) year college degree in business, communications, sports management or related field. Chiefs Gameday – Suite Member fulfillment and VIP hospitality,…
Estimated: $64.1K - $81.2K a year
Quick Apply
11d

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Distribution Operations Center Supervisor

Pedernales Electric Cooperative - Johnson City, TX

Apply Now

Job Details

Full-time Estimated: $92.1K - $117K a year

Qualifications

Microsoft Word
Microsoft Excel
Management
5 years
Engineering
System design
Schedule management
Driver's License
Bachelor's degree
Organizational skills
Contracts
Business Administration
Distribution center
Leadership

Full Job Description

Compensation based on experience * + KPI Bonuses + Competitive Benefits

Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

PHYSICAL OFFICE LOCATION: PEC Headquarters – 201 South Avenue F, Johnson City, TX 78636

Position Summary

Supervises the 24/7 Dispatch Operations Center (DOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and associated reporting for the electric distribution system. Supervises the dispatch of PEC personnel to outage, trouble and emergency calls on the PEC electric distribution system. Supervises and coordinates the above activities within the DOC and in coordination with the District Field Operations departments as needed. Serves as switching director as assigned.

Essential Duties and Responsibilities

Monitors, operates and maintains electronic dispatch system including the operation of OMS/ADMS and SCADA equipment.

Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system.

Receives OMS outage and non-outage events and trouble calls from the member call center, analyzes the problem and initiates corrective action including dispatch and of personnel in accordance with established procedures. Directs corrective action as required by timing or circumstances, and informs appropriate system personnel (member service center, T&D staff, engineering, management, etc.) of problems on the electric distribution system and associated restoration progress. This includes leadership and execution of planned and unplanned outage ETR’s and critical operational communications for situational awareness.

Monitors load and voltages on circuits and substation equipment during switching and peak periods to assure loading parameters are not exceeded.

Participates in the process for Single Contingency Load Loss Studies and risk mitigation analysis on the sub-transmission and backbone distribution along with developing recommendations to mitigate risk.

Supports the emergency disaster plan as required and assists at other regional districts during emergency storm restoration as assigned.

Monitors SCADA, substation, system alarms.

Supervises DOC switching requirements between system dispatchers and field personnel for assigned shift.

Prepares, disseminates, and maintains the assigned operations center records and reports in support of system operations (i.e., circuit and equipment loads, nomenclature, interruption reports, emergency contact telephone numbers for governmental agencies, large members, other utilities, and others).

Coordinates with ERCOT and the TCC for emergency load shedding in accordance with current Operating Procedures/Guides.

Supports the Manager to ensure the workload of the shift and all applicable system configurations and risks are discussed for preparation purposes, as well as proper notification if daily workload cannot be accomplished on the assigned shift.

Supports the Manager with outage management business processes, procedures, tools and systems in achieving continuous improvement of operations and recommending improvements, as needed.

Trains new Operators including assisting in On-the-Job Training (OJT) for OMS/ADMS class instruction and switching and tagging procedures.

Operates PC based and applications.

Coordinates dispatching activities with appropriate PEC personnel and outside personnel (i.e., other utilities, government agencies, including police, fire, Department of Environmental Protection, large member’s plant engineers, etc.)

Subject to on-call duty.

Position is responsible to plan and schedule shift coverage, ensuring the safe and reliable operation of the Distribution System, while controlling costs.

Position is responsible to review distribution system events and ensure proper reporting.

Communicates new and updated policies and procedures while ensuring compliance.

Supervises the safe and efficient restoration of Distribution System outages.

Maintain the security of confidential information

Stay abreast of advances in technology

Demonstrate regular and prompt attendance

Performs other related duties as necessary or assigned.

Supervisory and/or Leadership Responsibilities

A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.

Knowledge, Skills and Abilities

Knowledge of utility Transmission and Distribution system design, operations, maintenance, and construction principles and practices, safety standards and business processes.

Planning and organizational skills, project and schedule management skills including computerized trouble, work and materials management and scheduling tools.

Ability to function under stress of emergency situations for extended periods of time.

Thorough knowledge of the switching and tagging procedures

Thorough knowledge of electric distribution system operations.

Thorough knowledge of applicable PC-based applications (e.g.) Microsoft Word and Excel).

Working knowledge of labor contracts.

Ability to communicate and work effectively with various levels of the organization and outsiders involved with electric distribution operations.

Ability to analyze electric distribution system problems and act accordingly.

Ability to effectively supervise and direct the work of others.

This position will require 24/7 shift rotation coverage.

Minimum Qualifications - (Education, Experience, Certification, & Licensing)

Bachelor’s degree in Engineering, Engineering Technology, Business Administration, or a related field

Directly related experience may substitute for education

Five years of experience in distribution control center operations

Leadership experience is preferred

Valid Texas Driver's License

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The employee may be required to stand; reach with hands and arms, stoop and kneel

The employee may be required to sit or stand for long periods of time

The employee may be required to lift, carry, push, pull or move up to 25 pounds

The employee may be required to travel

This position requires shift work including nights, weekends, holidays and 10-12 hours workdays

This position requires after hours on-call

This position is in a secured control room environment and intermittently in the field

The employee is regularly exposed to moving mechanical parts and outside weather conditions including wet and/or humid conditions.

The employee may be required to work from ladders in confined spaces and occasionally exposed to high, precarious places; fumes or airborne particles; risk of electrical shock; toxic or caustic chemicals.

Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period

This position may be required to work more than 40 hours per week

Ability to function under stress of emergency situations for extended periods of time

This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision. The listing of essential duties and responsibilities shall not be held to exclude other duties that may be assigned based on the needs of the Cooperative.

Pedernales Electric Cooperative is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply Now

call center manager jobs

Distribution Operations Center Supervisor

Administrative Assistant / Business Services Representative

Client Service Associate

Customer Care Representative Onamia Office

Remote Dental Call Center & Insurance Eligibility verification

Executive Assistant - Customer Service and Admin

Customer Service Representative

Customer Service Representative/Call Center

Customer Success Manager (Remote from Utah)

AVP, Card Services

Call Center Representative (RX Specialty) Sign on and Training Bonus of up to $750- San Juan, PR

Maintenance Planner

Customer Service/Data Entry

Field Services Project Manager and Customer Support

Resupply Customer Service Agent

Hospital Prog Call Center Rep

Call Center Supervisor

Call Center Representative

Call Center Representative - Train Onsite Work at Home

Suites & Client Services - Client Services Manager

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