20 Best member services representative jobs in Chicago, IL (Hiring Now!)

Micro Centers Sr. Manager
Carole Robertson Center for Learning —Chicago, IL
Advances excellence and progress in the field by advocating for high-quality child and family services at the program, community, state, and/or federal levels.
Estimated: $65.3K - $82.7K a year
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Hands on CFO (Not for Profit)
PLCCA, Inc. —Maywood, IL
 MBA, graduate, or Bachelor’s Degree in finance, accounting, or other relevant field (or. And state/federal guidelines and regulations.
$80,000 - $90,000 a year
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Audio Video Project Manager
Diversified —Chicago, IL
Employee must possess a valid driver's license in their state of residence. Facilitates and directs design reviews to assure proper documentation in the field.
$70,000 - $90,000 a year
12d
Field Sales Representative - Chicago
Oliver Winery —Chicago, IL
Master skillset for productive account calls, including evaluation of retailer landscape, pertinent geographies/population centers, and state laws within…
Estimated: $37.9K - $47.9K a year
KM Practice Manager
Sidley Austin LLP —Chicago, IL
The KM Practice Manager will, together with the KM Director, develop best practices, policies and procedures and be responsible for the day-to-day…
Estimated: $77.9K - $98.7K a year
3d
Management & Sales Training Program - Floorcovering
Sherwin-Williams —Bensenville, IL
Partner with Store Manager to make outside sales calls to increase market share. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local…
$51,500 a year
Director of Nursing (DON) *$10,000 Sign On Bonus!* Chicagoland (Various Locations)
Aperion Care —Illinois
Registered Nurse with current unencumbered state license. SUMMARY: The primary purpose of the Director of Nursing position is to plan, organize, develop and…
Estimated: $97.3K - $123K a year
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Receptionist
Aperion Care International —Chicago, IL
Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages. Receive and sort daily mail/delivery/couriers.
Estimated: $27.7K - $35.1K a year
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2d
Call Center Representative - BP
Leaf Home —Lombard, IL
Initiate outbound calls to potential customer leads for sales consultations and quotes. Ability to communicate effectively, to recognize, understand, and manage…
$15 an hour
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Registered Dietitian
Fresenius Medical Care —Chicago, IL
Participates with the interdisciplinary team in the development of a written, individualized comprehensive plan of care that specifies the services necessary to…
Estimated: $74.8K - $94.7K a year
7d
Director of Nursing
Golfview Developmental Center —Des Plaines, IL
Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the health care field, as well as to maintain a professional status.
$75,000 - $90,000 a year
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Account Representative (M-F 10am-7pm)
Lessen —Chicago, IL
Proactively research, develop, and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in…
Estimated: $51.2K - $64.9K a year
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Human Resource Generalist
Midwest Goods Inc. —Bensenville, IL
A bachelor's degree in human resources management or related field and two to four years of experience in a human resource generalist role.
$65,000 - $70,000 a year
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9d
Futures - Client Services Specialist
Ironbeam, Inc. —Chicago, IL
Ability to multitask and remain organized during busy periods. Understanding of industry trading platforms and technology.
$38,000 - $45,000 a year
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PT Member Services Representative/Mid Shift
Planet Fitness —Chicago, IL
Handle all front desk related activities including: Greet members, prospective members, and guests, providing exceptional customer service.
$15.80 an hour
Call Center Representative
Chicago Cosmetic Surgery and Dermatology —Chicago, IL
Taking patient messages for doctor or clinical personnel, transferring calls to appropriate extensions. Excellent customer service, communication skills and…
$19 - $21 an hour
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2d
Customer Service Associate
H.B. Taylor Co. —Chicago, IL
Education and/or Experience:* The position requires a bachelor’s degree from a four-year college or university; or four years related customer service…
$19.36 - $23.32 an hour
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Director of Employment Services & Inclusion
JCFS Chicago —Chicago, IL
Ability to define problems, collect data, establish facts, and draw valid conclusion; and to interpret and extensive variety of technical instructions and deal…
From $83,200 a year
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11d
Member Services Representative / Mid Shift
Planet Fitness —Chicago, IL
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet…
$15.80 an hour
Member Engagement Representative ( Full Time )
West Cook YMCA —Oak Park, IL
Ensure a welcoming environment by providing greeting all members, participants, staff, residents, vendors, and guests. Must be 18 years or older.
$18 an hour
Quick Apply
4d

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Micro Centers Sr. Manager

Carole Robertson Center for Learning - Chicago, IL

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Job Details

Estimated: $65.3K - $82.7K a year

Qualifications

English
Master's degree
Child Development
Conflict management
Classroom experience
Leadership
Communication skills
Negotiation
Early Childhood Education

Full Job Description

The Micro Center's Sr. Manager is responsible for implementation of evidence-based instructional practices through coaching, delivery and coordination of professional development, facilitation of interdisciplinary collaboration and administrative support. In this role, the Micro Center's Sr. Manager supports the implementation of all program curricula and assessments, ensures adherence to program model and funder requirements and provides guidance to Legacy and KIPP teachers. Additionally, they are responsible for building and maintaining a strong partnership with all program staff to promote quality, provide ongoing instruction and support to teachers in the development of skills in areas of curricula, GOLD, CLASS domains, DECA the Head Start Framework.

Major Responsibilities and Key Tasks

Program Planning and Implementation
- Ensures the implementation of all program activities for Legacy and KIPP. These activities include daily, developmentally appropriate curriculum components, field trips; special events; enrichment programs; and other activities as assigned.
- Supports efforts to maintain full enrollment.
- Supports efforts to maintain 90% monthly attendance.
- Works collaboratively (directly or through other program leaders) with committees, the policy group, and the governing body by sharing data, problem solving, acting on their recommendations, and/or implementing policies and plans generated by them
- Encourages families' involvement in program decision making by ensuring that families are informed about decision-making opportunities (e.g., policy group, service are committees) and by supporting their involvement (e.g., transportation, training, convenient meeting times).
  - Conduct regular parent meetings; issue monthly written communication with parents regarding curriculum plans and news, program policies and other items of interest. Plan field trips and other activities in response family needs.
- Develops meaningful and realistic program plans by analyzing results from the previous year's program improvement efforts and multiple data sources (e.g., community assessment, program self-assessment, Program Information Reports (PIR), performance appraisals, federal and state monitoring reports, child outcomes) to identify program improvement needs.
- Secures staff buy-in to program and service area goals by eliciting their input and discussing the goals' content and rationale.
  - Conduct weekly program staff meetings; major season/event planning; review of daily classroom activity plans and issues with weekly written follow up. Consolidate all program components into consistent site activity plan.
- In collaboration with the Senior Director of Community Based Programs, executes plans and policies by developing procedures, protocols, and schedules that ensure their full implementation.
  - In collaboration with the Senior Director of Community Based Programs, assures alignment of Legacy and KIPP program practices, systems, and services.

Program Monitoring and Compliance
- In collaboration with the Senior Director of Community Based Programs, responsible for quarterly and annual eligibility audit preparations, DFSS, DCFS, federal, and NAEYC monitoring visits, and site-specific statistical compilations as required by funding sources.
- In collaboration with the Program & Impact team, generates monthly reports which include enrollment, service delivery statistics, and all auxiliary records as stipulated by agency policy, statute, and contract and/or audit requirements. Including but not limited to:
  - Supports the monitoring and reporting of attendance.
  - Supports the monitoring and reporting of program enrollment.
  - Monitor and reporting of CACFP meal counts.
- Ensure agency compliance with all contractual and audit requirements for assigned program components.
- In collaboration with the Family Support Specialist assist in family eligibility determination and follow-up.
- Ensure a healthy, safe and friendly environment for children, youth and parents in accordance with all licensing and funder requirements and consistent with agency philosophy and policies. This includes but is not limited to:
  - Statutes/policies regarding appropriate staff/child ratios; presence of the required qualified site management staff.
  - Correct and complete records of all children.
  - Correct and complete records of equipment, supplies, and physical facility indoors and outdoors; and other areas consistent and statute and regulation.
- Manage the classroom and supervise its upkeep; in collaboration with the school liaison and Family Support Specialist, oversee food services and catering and ensures site compliance with licensing, sanitation, and Board of Health requirements.
  - Conducts daily walk through of program environment to ensure cleanliness and safety of physical site.
  - Proactively submits requests to maintenance for needed repairs.
  - Proactively submits requests to tech support for needed supports to ensure staff access to technology and services.

Staff Management
- Responsible for oversight of teachers. This oversight includes but is not limited to all functions of reflective supervision and staff evaluation, mentorship, and coaching.
- Works with teachers to enhance service delivery and programming. This work includes but is not limited to observing teachers, modeling behavior, demonstrating activities, finding resources, and providing technical assistance.
- Helps ensure that site staffing structure supports the program's mission and goals by maintaining an adequate number of qualified staff who meet position requirements.
  - Monitors daily staff ratios and ensures compliance.
  - Plans and weekly/monthly staffing schedule
  - Approves requested time off
- Builds a team that advances the program's mission by hiring and promoting qualified staff who support the program's philosophy and goals and who culturally and linguistically represent the community and program.
  - Leads the orientation process for new Legacy and KIPP staff.
  - Trains all staff on the program's history, philosophy, and requirements.
  - Monitors and reports new staff progress weekly.
- Advances staff performances by meeting regularly with individual staff to provide reflective, strength-based performance feed-back based on expectations contained in job descriptions, program plans, and policies and procedures.
- Promotes staff development by monitoring SMART goal performance to assess staff strengths and areas for growth.
  - Establishes professional development goals and plans and monitor progress for all staff.
- Supports staff retention by creating an environment that fosters equity and provides opportunities for professional growth.
- Participate as a member of the community-based programs' team, including work budget preparation, monitoring program planning, staff and general operational concerns.
- Collaborates with program and impact leadership, evaluation and learning, family and community engagement, and mental health director to help direct service staff advance program quality by supporting them in linking current research, resources, and program data to their practice and by discussing program quality issues and ways to advance practice.

Resource Management
- In collaboration with the Senior Director of Community Based Programs, exercises prudent stewardship of program resources by making decisions based on program budgets, program financial reports and applicable federal, state and program financial requirements (e.g., allowable costs, non-federal share, cost-sharing).
- In collaboration with the Senior Director of Community Based Programs, manages and assesses monthly program budget to ensure alignment of budgeted expenses and actuals.
- In collaboration with the Senior Director 3of Community Based Programs, advocates for resources to improve program quality by offering suggestions and providing information about needed resources to improve program's planning and budget development process.
- Minimizes the program's financial and legal risk by assessing exposure to liability, improving internal controls and other programs practices, training staff, and monitoring their compliance with requirements.
- Improves efficiency and effectiveness by using technology to enhance and/or create systems to share and track information about service delivery.
- Ensures a safe, attractive, well-equipped program environment by contributing to the development of sounds budgets, purchasing high-quality materials and equipment, and establishing and/or implementing systems to monitor and maintain/replace equipment, and ensure clean and safe facility.

Observation, Analysis, Planning, and Documentation
- Meets federal, state, and program documentation requirements by ensuring that the program maintains accurate, objective, complete, timely, and well-organized child, family, financial, and program records.
- Monitors staff performance by creating and/or implementing systems for observing practice, reviewing records, gathering feedback from stakeholders, and documenting results.
- Promotes effective use of program data by developing and/or implementing a process for creating reports and sharing them with other program decision makers.

Communication
- Builds an understanding of the program by communicating its philosophy, mission, and services to staff, families, and the community and by supporting staff to do the same.
- Demonstrates respect for others by sharing information objectively and non-judgmentally and adjusting verbal and written communication strategies for different audiences.
- Facilitates staff's, families' and partners' acceptance of decisions and advice from funders, the governing body, policy group, committees, and management by positively presenting decisions, explaining the rationale, and openly addressing questions and concerns.
- Ensures that all staff follow protocols (e.g., chain of command, confidentiality) when communicating with others in the program, families, governing body, policy group, committees, and those in other community programs.
- Employs a culturally competent and flexible approach when working with those from various cultures by acknowledging, accepting, and accommodating differences (e.g., providing information in an understandable format and/or language for those who have limited/no reaching skills or who are English language learners).
- Promotes a collaborative, productive working environment by following established communication protocols, clearly articulating expectations, outcomes, and timelines, and using conflict resolution and negotiation skills when needed.
- Ensures that own communication is easily understood by speaking and writing clearly and suing standard grammar and spelling.
- Facilitates communication with others by using available technologies and by supporting staff to do the same.
  - Consistent use and updating of Outlook calendar.
  - Utilizes Outlook to schedule all meetings.
  - Maintains a monthly Outlook calendar of site-specific events, i.e., family events and staff workshops that is shared with all Carole Robertson Center for Learning staff.
  - Answers e-mail within 24 hours 80% of the time.

Professionalism/Leadership
- Ensures program's adherence to applicable federal state, local, and program standards, policies, and/or procedures by keeping abreast of these requirements and by promoting staff's understanding and implementation of them.
- Promotes a culture of inquiry by exhibiting a commitment to lifelong learning, keeping abreast of new information and research, and reflecting on their relevance.
- Furthers professional growth by seeking feedback, reflecting on and assessing own practice, and taking advantage of opportunities to improve sills and knowledge.
- Advances excellence and progress in the field by advocating for high-quality child and family services at the program, community, state, and/or federal levels.
- Promotes a collaborative, productive working environment by sharing planning, decision making, and problem-solving responsibilities with staff, families, the policy group, and governing body.
- Ensures staff and family confidentiality by limiting conversations about them and access to their records to those directly involved in providing services to them and by ensuring that confidentiality policies are followed across the program.
- Establishes and maintains external professional relationships by participating as a member of community, state, and/or national professional organizations.
- Serves as a role model for families and other staff by following and exhibiting sound, daily physical and emotional practices (e.g., making healthy food choices, communicating positively, understanding and accepting cultural differences).
- Maintains professional boundaries in relationships with staff and families by distinguishing between others’ needs and one’s own, guarding against abuse of power and sexual misconduct, and using appropriate language.
- Represents the community’s cultural and linguistic diversity throughout the program by ensuring that staff, committees, practices, materials, and activities reflect this diversity.
- Strengthens staff’s, the program’s, and the community’s commitment to family empowerment by establishing expectations for engaging with families, acknowledging the contributions they make, and modeling approaches for working with families as full partners.
- Maintains appropriate professional affiliations and represent the agency/program to the larger community.
- In collaboration with the Sr. Director of Community Based Programs conduct tours and program presentations for potential funders.

Perform other duties as assigned.
- Follows procedures as required by licensing and funding agencies, including but not limited to Illinois DCFS Licensing Standards, Department of Family and Support Services (DFSS), City of Chicago Health Requirements for Day Care Centers, Head Start Performance Standards, Carole Robertson Center for Learning Policies and Procedures and quality standards as defined by the National Association for the Education of Young Children and ExceleRate Illinois.

Required Knowledges, Skills, Abilities

Applicants for the position of Micro Center’s Sr. Manager must possess a Master’s degree in Early Childhood Education/Child Development, Education, or a related field. Degrees attained in other fields must include credits in ECE/Child Development that are equivalent to a major (minimum 36 credits) in the field.

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an employee to successfully perform.

Requires frequent sitting, standing, bending, or stooping for prolonged periods.
Requires lifting up to 25 lbs.
Requires physical agility to attend to the physical needs and activity levels of children.

PROFESSIONAL EXPERIENCE

Must have 10 years of classroom experience.

Demonstrated leadership abilities.
Demonstrated oral and written communication skills.
Must be able to understand, analyze, interpret, and make decisions about complex information received.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

Carole Robertson Center for Learning provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Fostering a safe environment for the children, families, and communities we serve, and our employees is of the utmost importance. In this spirit, please note that upon accepting an offer of employment, you will be required to share proof of full COVID-19 vaccination status. To be considered fully vaccinated, it must be at least two weeks since you received the second dose of the Pfizer or Moderna COVID-19 vaccine or the only dose of the Johnson & Johnson COVID-19 vaccine. Accommodation requests will be considered in compliance with applicable laws.

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member services representative jobs in Chicago, IL

Micro Centers Sr. Manager

Hands on CFO (Not for Profit)

Audio Video Project Manager

Field Sales Representative - Chicago

KM Practice Manager

Management & Sales Training Program - Floorcovering

Director of Nursing (DON) $10,000 Sign On Bonus! Chicagoland (Various Locations)

Receptionist

Call Center Representative - BP

Registered Dietitian

Director of Nursing

Account Representative (M-F 10am-7pm)

Human Resource Generalist

Futures - Client Services Specialist

PT Member Services Representative/Mid Shift

Call Center Representative

Customer Service Associate

Director of Employment Services & Inclusion

Member Services Representative / Mid Shift

Member Engagement Representative ( Full Time )

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