20 Best customer service supervisor jobs in Rosemont, IL (Hiring Now!)

Mobile Crisis Response/SASS Supervisor
Kenneth Young Center —Elk Grove Village, IL
Valid driver’s license, proof of insurance and reliable transportation required. Provide timely and accurate assessments of incoming crisis calls with…
$62,000 - $65,000 a year
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Fabrication (CNC) Supervisor- 2nd Shift - Palatine Location
S & C Electric Company —Palatine, IL
Associate’s degree in a technical or related field or equivalent experience. Technical aptitude and knowledge of metal fabrication, machining, and finishing…
Estimated: $72.4K - $91.6K a year
Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)
Kenneth Young Center —Mount Prospect, IL
Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline. POSITION IS ELIGIBLE FOR HIRING BONUS.
$63,000 - $66,000 a year
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RN Nightshift Supervisor-ICU/Med Surg-$20K SignOn-Kindred Hospital Chicago Northlake
Kindred Hospitals —Northlake, IL
Valid Registered Nurse / RN license in the state. Participates in developing nursing protocol and procedures. Hires, trains, supervises and evaluates designated…
$36 - $51 an hour
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5d
Maintenance Supervisor
Inland Residential Real Estate Services, LLC —Naperville, IL
Applicants must furnish their own tools and have transportation to pick up replacement parts and supplies from vendors.
Estimated: $54.5K - $69K a year
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Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $38.7K - $48.9K a year
Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Supervisor of Crisis Response Team (Hiring Bonus-$4,000)
Kenneth Young Center —Arlington Heights, IL
Valid driver’s license, proof of insurance and reliable transportation required. Provide supervision for administrative/reception staff at Parkview site as…
$62,000 - $67,000 a year
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1d
Customer Service/Sales Associate
Elements Massage —Park Ridge, IL
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
$18 an hour
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10h
Customer Service Representative - Full-time/Part-time - Flexible Schedule
Roadside Protect —Itasca, IL
As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types…
From $17 an hour
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5d
Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
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8d
Customer Experience Supervisor (Glenview Ice Center)
Glenview Park District —Glenview, IL
Valid Illinois driver’s license required. Responsible for overseeing the front desk team and overall customer service experience within the Glenview Community…
From $61,000 a year
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10d
Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Field Supervisor
Christy Webber Landscapes —Chicago, IL
Class “C” driver’s license._. A pesticide license is a plus, other licenses and /or certifications may be required per contract specifications.
Estimated: $52.4K - $66.3K a year
Quick Apply
HVAC Customer Service Representative
Green Air Care —Buffalo Grove, IL
Make outbound calls to commercial customers for the purpose of scheduling an appointment for the Commercial Service Agreement Salesperson.
$18 - $24 an hour
Quick Apply
Head of Insurance Customer Service and Operations
BCS Financial Corporation —Oakbrook Terrace, IL
Operations- Lead the development and implementation of technology and process improvements to reduce administrative costs, make it easier for customers to do…
$200,000 - $215,000 a year
Quick Apply
Order Entry and Customer Service Specialist
Randhill Park Cemetery / Shalom Memorial Park —Arlington Heights, IL
*Experience:* Previous experience in order entry, customer service, or a related field preferred. *Team Player:* Capable of collaborating effectively with cross…
$46,500 - $50,000 a year
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4d
Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
Quick Apply
1d
Customer Service Associate
WHSmith North America —Chicago, IL
InMotion Entertainment Group* is the largest airport-based electronics retailer in travel locations globally, with access and insight into the latest…
$18 an hour
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1d
Claims Supervisor
Park District Risk Management Agency (PDRMA) —Lisle, IL
Analytical skills necessary to conduct complex and detailed analysis of technical data, loss experience reports, insurance policies and reinsurance agreements,…
Up to $138,000 a year
Quick Apply

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Mobile Crisis Response/SASS Supervisor

Kenneth Young Center - Elk Grove Village, IL

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Job Details

Full-time $62,000 - $65,000 a year

Benefits

403(b) matching
Mileage reimbursement
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Loan forgiveness
Flexible schedule
Life insurance

Qualifications

LCPC
Microsoft Word
Microsoft Excel
QMHP Certification
Licensed Clinical Social Worker
Master's degree
Driver's License
Supervising experience
SASS
Computer skills
4 years
Employee evaluation

Full Job Description

Mobile Crisis Response/SASS Supervisor

You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.

Benefits include: 4 weeks PTO, 8 paid holidays, 3 floating holidays, and a workplace culture that encourages work/life balance. Flexible hours in a hybrid-work environment. Guaranteed clinical supervision for licensure. Agency provides 13-15 CEUs per year. Opportunity for bonus pay and mileage reimbursement. Work laptop and work iPhone provided. Also included: Health & Dental Insurance (BCBS), Vision Insurance, Life Insurance, Short-term Disability, FSA, 403(b) with organizational matching. KYC is an agency that will give you room to grow, and support you in making meaningful change in both the agency and the community

Job Scope: This position provides a mixture of direct-service to clients and supervision duties. Provide clinical and administrative supervision to staff as they provide 24/7 crisis response and therapeutic services to clients in the community. Facilitate group supervision for Bachelor and Masters level staff as needed. Actively contribute as a team member with on-call crisis response shifts and maintain a caseload for linking clients to long-term services. Option to maintain therapy caseload once established in role. On call-shifts run on a 24/7 basis, and include evening, weekend, and holiday hours. Assist Manager in administrative responsibilities as needed.

Administrative Responsibilities

Provide clinical supervision to full-time MHP/QMHP staff and interns as assigned.
Monitor and oversee day to day activities and operations of the identified Mobile Crisis Team members.
Provide supervision for administrative/reception staff as needed by CCS MCR Manager.
Provide ongoing performance evaluation for supervisees, building on strengths and identifying ongoing growth/training needs.
Assure smooth case transfers and consultation between SASS MCR, outpatient teams, and community living teams.
Complete case assignment when manager is unable or as assigned.
Participate with Manager in interviewing, hiring and training of new Mobile Crisis Team staff.
Be available for crisis response consultation outside of scheduled on-call hours.
Maintain a high level of personal and team documentation compliance including timely review and signing of team members’ documentation.
Review and sign crisis assessments completed by MHP staff.
Participate in scheduled Outpatient leadership meetings as needed.
Lead team meetings when MCR Manger is unavailable

Clinical Responsibilities

Provide a full range of crisis screening and support services to a caseload of clients and their families. These services will include the following:
- Crisis screenings completed in a two-person team to assess current needs and determine level of risk
- Development of a plan to stabilize a client without the use of hospitalization if hospitalization is not necessary
- Case management services to reduce likelihood of future crisis
- Linkage back to care provider
- Linkage to community resources as needed
- Ongoing support to help a client maintain access to established services
- Post-hospitalization services, which may include gathering information for a mental health assessment and individualized treatment plan
Participate as a responsible crisis team member to maintain continuous on-call coverage and to accomplish other team tasks, goals and responsibilities
Manage a caseload that reflects the CCS MCR program demands
Provide timely and accurate assessments of incoming crisis calls with clinically appropriate dispositions
Determine the need for additional services based on the assessment and facilitate linkage
Participate in consultation, as needed, with other agency professionals or with paid agency consultants

Minimum Position Requirements

Masters Degree from an accredited College or University in Social Work, Psychology, Counseling or closely related discipline
LCSW or LCPC Licensure
Minimum of four years experience providing clinical treatment with children and adolescents.
1 years supervisory experience preferred
Valid driver’s license, proof of insurance and reliable transportation required.
Computer skills required including but not limited to knowledge of Microsoft Word & Excel.

Schedule

Full Time, Exempt, 37.5 hour work week
Must work a flexible schedule in response to the needs of the target population served, including rotating direct on-call responsibilities, which includes evening, weekend, and holiday hours.

Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.

4 weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually

Kenneth Young Center is an Equal Opportunity Employer

Quick Apply

customer service supervisor jobs in Rosemont, IL

Mobile Crisis Response/SASS Supervisor

Fabrication (CNC) Supervisor- 2nd Shift - Palatine Location

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

RN Nightshift Supervisor-ICU/Med Surg-$20K SignOn-Kindred Hospital Chicago Northlake

Maintenance Supervisor

Assistant Manager - Customer Service

Senior Manager, Customer Experience Measurement

Supervisor of Crisis Response Team (Hiring Bonus-$4,000)

Customer Service/Sales Associate

Customer Service Representative - Full-time/Part-time - Flexible Schedule

Customer Success Manager

Customer Experience Supervisor (Glenview Ice Center)

Manager, Customer Solutions

Field Supervisor

HVAC Customer Service Representative

Head of Insurance Customer Service and Operations

Order Entry and Customer Service Specialist

Customer Service Representative

Customer Service Associate

Claims Supervisor

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