20 Best customer service supervisor jobs in Rosemont, IL (Hiring Now!)

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)
Kenneth Young Center —Mount Prospect, IL
Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline. POSITION IS ELIGIBLE FOR HIRING BONUS.
$63,000 - $66,000 a year
Quick Apply
Senior Manager, Customer Experience Measurement
Encore Global —Schiller Park, IL
This includes overseeing the design, implementation, and maintenance of VOC program tools (Medallia), analyzing customer feedback to derive insights, and…
Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $38.7K - $48.9K a year
Customer Service/Warehouse Associate
Trova Advisory Group —Bensenville, IL
Proficient in data entry and using customer service software. Handle incoming customer inquiries via phone, email, and chat.
$19 - $20 an hour
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5d
Manager, Customer Solutions
JCC Chicago —Northbrook, IL
Partner with the Assistant Director, Customer Experience to develop, implement and train the Customer Solutions team on a model that provides community members…
$55,000 - $60,000 a year
Production Supervisor
B.L. Downey Company, LLC —Broadview, IL
Downey Company LLC must be legally authorized to work in the United States on a permanent basis. Optimize throughput in accordance with budgets and cost…
Estimated: $62.7K - $79.4K a year
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Warehouse Supervisor
Jewel-Osco Distribution Center —Melrose Park, IL
Assists in the preparation and administration of department budget. Utilizes effective planning to forecast volume, staffing, and supply needs in order to meet…
$73,000 - $73,500 a year
Customer Success Manager
Michele Pelafas Inc —Elmhurst, IL
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and…
$42,000 - $52,000 a year
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8d
Customer Service Representative
Brentano, Inc —Wheeling, IL
1-2 years experience in a customer service related field. In this role, you will be required to have a working knowledge or our products and industry and be…
$15 - $16 an hour
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11d
Customer Service/Sales Associate
Elements Massage —Park Ridge, IL
Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
$18 an hour
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10h
Claims Supervisor
Park District Risk Management Agency (PDRMA) —Lisle, IL
Analytical skills necessary to conduct complex and detailed analysis of technical data, loss experience reports, insurance policies and reinsurance agreements,…
Up to $138,000 a year
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Field Supervisor
Christy Webber Landscapes —Chicago, IL
Class “C” driver’s license._. A pesticide license is a plus, other licenses and /or certifications may be required per contract specifications.
Estimated: $52.4K - $66.3K a year
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Bilingual Foster Care Supervisor - CWEL Required
One Hope United —Chicago, IL
Valid driver's license and reliable vehicle. Oversees case responsibilities and provides guidance in case-planning. Tuition assistance up to $2500 per year.
$63,000 a year
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Customer Service Representative
Saint John Capital —Chicago, IL
Field incoming calls from call center. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work…
$35,000 - $40,000 a year
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1d
Recreation Supervisor - Programs & Facilities
Kenilworth Park District —Kenilworth, IL
Valid Illinois driver’s license & good driving record required. Applicant must have a valid Illinois driver’s license and reliable transportation.
$45,063.45 - $52,000.00 a year
Quick Apply
4d
Order Entry and Customer Service Specialist
Randhill Park Cemetery / Shalom Memorial Park —Arlington Heights, IL
*Experience:* Previous experience in order entry, customer service, or a related field preferred. *Team Player:* Capable of collaborating effectively with cross…
$46,500 - $50,000 a year
Quick Apply
4d
Nursing Supervisor
The Moorings Of Arlington Heights —Arlington Heights, IL
Active, current Illinois license to practice professional nursing. Ensures that federal, state, and local regulations pertaining to nursing service and employee…
$43.00 - $51.49 an hour
Quick Apply
Social Work Supervisor
The Bridge Youth and Family Services —Palatine, IL
Master's of Social Work or related field required. The role is responsible for developing and maintaining positive relationships with schools, hospitals, and…
$57,000 - $62,000 a year
Quick Apply
3d
Intake and Licensing Supervisor
Hephzibah Children's Association —Oak Park, IL
Must have a valid IL driver’s license. A master’s degree in social work or a related field is required. This position also supervises recruiting, licensing,…
From $50,000 a year
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Customer Experience Supervisor (Glenview Ice Center)
Glenview Park District —Glenview, IL
Valid Illinois driver’s license required. Responsible for overseeing the front desk team and overall customer service experience within the Glenview Community…
From $61,000 a year
Quick Apply
10d

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Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

Kenneth Young Center - Mount Prospect, IL

Quick Apply

Job Details

Part-time | Full-time $63,000 - $66,000 a year

Benefits

403(b) matching
Disability insurance
Health insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Loan forgiveness
Flexible schedule
Life insurance

Qualifications

LCPC
Microsoft Word
Microsoft Excel
Addiction counseling
LSW
Licensed Clinical Social Worker
Slack
LPC
Master's degree
Administrative experience
Driver's License
Supervising experience
Computer skills
Typing
Nursing

Full Job Description

Assertive Community Treatment (ACT) Team Supervisor

POSITION IS ELIGIBLE FOR HIRING BONUS

Due to eligible grant funds, this position offers a $2,000 hiring bonus. The bonus will be paid to the hired candidate half after 30 days ($1,000) and half upon the successful completion of 6 months of work ($1,000). Employees must be active and in good standing at the time of bonus payout to be eligible for hiring bonuses.

You are key to our vision: Together We Thrive. At Kenneth Young Center, our staff come together with volunteers, community partners, and the people we serve to create holistic systems of care through interwoven behavioral health programs, older adult services, and community health initiatives. Our team welcomes and celebrates unique perspectives, and represents the diversity and vitality of our local communities. This role helps realize our mission: We partner with communities to support people of all ages to navigate life's challenges through personalized prevention, intervention, treatment, and recovery. Join our team to grow in your career while building stronger, healthier communities.

Job Scope: Provide clinical and administrative oversight to a team of clinicians providing intensive, recovery oriented behavioral health services to persons living with serious and persistent mental illness who qualify for ACT (Assertive Community Treatment). Supervisor will be an active team member, carrying a caseload, providing clinical interventions, sharing in 24-7 crisis coverage and supervising team member assignments and activities. Hire a team of dynamic and quality clinicians to provide community-based services delivered at flexible times that meet clients’ needs and in settings that offer the best potential for positive outcomes. Effectively engages consumers in treatment planning that fosters hopefulness and motivates change. Participate as part of department leadership team, provide program orientation, monitor staff documentation, complete payroll and lead team meetings.

Primary Responsibilities

Oversee day-to-day clinical and administrative operations and activities of full-time and part time members of the Assertive Community Treatment (ACT) Team
Lead daily ACT team meetings and assure team participation in utilization and peer review
Coordinate and oversee ACT Program Assistant activities to ensure daily duties and team support is provided
Track and complete case assignments and complete daily scheduling to ensure services meet fidelity requirements (frequency, variety of staff, etc)
Provide a full range of clinical care to clients receiving treatment services from the ACT team at large estimated at 25-30% direct service. Provide services to all clients served by team at least once per quarter to assure quality assurance and accurate assessment and treatment recommendations
Direct service will prioritize clients needing more complex care, clients struggling with staff interpersonal relationships, and those needing more assertive outreach and engagement for consistent treatment.
Responsible for working with ACT therapist to take the lead on assessment and treatment planning, while integrating team specialist information including substance use, vocational, and peer recovery
Ensure that care provided integrates all facets of clients’ lives including mental/emotional health, physical health/wellness, employment and education, social and family relationships, substance use/abuse issues, and housing needs
Provide weekly and ad-hoc clinical and administrative supervision to a team of 7-12 direct reports, including clinical direction and administration with treatment planning and delivery
Complete regular co-visits with staff to include modeling and observing services provided as part of training, quality assurance, and assessments and crisis intervention support
Ensure all clinical activities performed by the team are compliant with standards, policies and procedures of the Assertive Community Treatment model, KYC organization, and DMH/IDHS requirements for Colbert, Williams, and Front Door
Monitor team staffing needs and hiring, orientation and training of all team members
Actively monitor individual team member’s targets (productivity expectations) and documentation compliance to assure that the team meets or exceeds team productivity target
Provide performance evaluations for all supervisees, building on strengths and identifying ongoing growth/training needs, and supporting professional development
Coordinate with Comprehensive Transition Program supervisors and Front Door supervisors to facilitate transition of Williams & Colbert members from nursing home to community and diversion of Front Door participants
Complete and oversee all pre-authorizations and authorization requirements for treatment
Participate in orientations, all staff meetings and training/ development seminars Interpret and communicate, at the service delivery level, Center policies and procedures
Submit, in a timely and accurate fashion, schedules, timesheets, mileage and other reports required by the Center’s policies and procedures

Education and Experience

Master’s Degree from an accredited college or university in social work, psychology, counseling or a related discipline
Licensed in Illinois as LPC/LSW that meets Rule 132/140 designation required. Eligibility for LCSW/LCPC licensure within 12 months is preferred
At least 2 years of experience working with adults with serious mental illness, preferably considerable experience with clients with psychosis and/or substance use conditions
Preferred 1 year experience working in non-traditional treatment environments i.e.in-home, residential, nursing facility, hospital, community settings
Preferred 1 year of experience providing administrative and clinical supervision
Applicant must have a valid IL Driver’s License, proof of insurance, and daily access to a reliable well maintained vehicle
Basic computer and smartphone proficiency, knowledge of Word, Excel, typing skills, and internet skills; ability to learn and use team collaboration tools (ex. Teams, Slack, etc), and Electronic Health Record systems

Schedule

Full-time, Salary, Exempt, 30 hours per week (4 day work week).
Hours are primarily weekdays but must have ability to work occasional evenings and weekend days in response to the needs of the target population and team scheduling/staffing capacity
Participate in shared on-call coverage for crisis line (additional stipend provided for shift)

Kenneth Young Center offers a robust benefit package that is highly competitive to the market and offers all full-time employees the following:

403(b) plan with organizational matching
Medical Insurance (Blue Cross and Blue Shield of Illinois - BCBS)
Dental (BCBS), and Vision Insurance (BCBS) with low employee premiums
Long Term and Short Term Disability (BCBS), no cost to employee
Flexible Spending Account (with annual rollover)
Basic life insurance (50k) paid for by the organization and option for additional voluntary coverage for self, spouse, or dependents (BCBS)
Incentive program with potential for quarterly bonuses
Opportunity for annual bonus and salary increase (discretionary based on annual KYC financial audit)
Eligibility to participate in the Public Service Loan Forgiveness Program (PSLF)

To further promote an active and healthy work/ life balance, KYC also offers a generous amount of paid time off and staff holidays.

4 weeks of Paid Time Off (With increases based on seniority)
8 Paid Organization-Wide Holidays
3 Personal Floating Holidays annually

Kenneth Young Center is an Equal Opportunity Employer

Quick Apply

customer service supervisor jobs in Rosemont, IL

Supervisor of ACT (Assertive Community Treatment) (Hiring Bonus Eligible - $2,000)

Senior Manager, Customer Experience Measurement

Assistant Manager - Customer Service

Customer Service/Warehouse Associate

Manager, Customer Solutions

Production Supervisor

Warehouse Supervisor

Customer Success Manager

Customer Service Representative

Customer Service/Sales Associate

Claims Supervisor

Field Supervisor

Bilingual Foster Care Supervisor - CWEL Required

Customer Service Representative

Recreation Supervisor - Programs & Facilities

Order Entry and Customer Service Specialist

Nursing Supervisor

Social Work Supervisor

Intake and Licensing Supervisor

Customer Experience Supervisor (Glenview Ice Center)

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