20 Best Customer Service Manager jobs (Hiring Now!)

Training Manager
GPO Federal Credit Union —New Hartford, NY
Valid driver’s license and reliable transportation. Design and develop training programs, including onboarding, technical skills, soft skills, leadership…
$58,523.11 - $71,563.00 a year
Bilingual Inside Sales, Customer Service, and Store Manager
Hoagland Meat —Homedale, ID
Answering calls from clients to adjust their subscriptions, manage deliveries, and handle questions, concerns, or complaints.
$45,000 - $60,000 a year
Quick Apply
Director, Call Center Operations
MHA Systems Inc —Bismarck, ND
Presently all calls are of an inbound nature. Required: BA/BS Degree in Business Management or related field or equivalent years’ experience.
From $65,000 a year
Quick Apply
9d
Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
Quick Apply
Customer Service Manager
CorTalent —Monticello, MN
Degree in Business Administration, Communication, or a related field. Lead, motivate, and develop the customer service team to ensure effective performance and…
$85,000 - $95,000 a year
Quick Apply
Call Center Operations Manager
Fusion BPO Services —Boca Raton, FL
It is linked to high level management and clients to develop, implement and manage operational standards and strategic plans to obtain the maximum benefit,…
$60,000 - $80,000 a year
Quick Apply
Virtual Call Center Manager
Advocate Health Advisors, LLC —Remote
Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.
Estimated: $60.2K - $76.3K a year
Quick Apply
Digital Branch Manager - Credit Union Call Center
Western Vista Credit Union —Cheyenne, WY
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by…
$53,125 - $79,688 a year
Quick Apply
Customer Service Manager
UBlockout —Dallas, TX
Handle escalated customer issues and troubleshooting calls to ensure prompt and effective resolution. Experience in reviewing customer calls and ensuring…
$60,000 - $85,000 a year
Quick Apply
11h
Customer Success Manager
SunnyMac Solar —Wilmington, DE
(entering service requests and triaging rebate/service calls). Manage project risks and implement mitigation strategies. (target days in status goals).
$45,000 - $60,000 a year
Quick Apply
Customer Service Manager
Tageos —Fletcher, NC
Bachelor’s degree in Business or related field OR 5 years’ relative work experience. Committed, independent, multi-tasker, flexible in a fast-growing company.
$65,000 - $75,000 a year
Quick Apply
Operations Manager-Salary plus opportunity for monthly commission!
RGL Associates, Inc. —Brunswick, GA
Ongoing development, improvement and implementation of strategies that will optimize performance and keep our clients happy. Able to “lead by example”.
$65,000 - $85,000 a year
Quick Apply
11d
Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $38.7K - $48.9K a year
Contact Center Manager | Tax Operations (Seasonal)
JDA Technical Services Group —Remote
Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources,…
From $38 an hour
Quick Apply
9d
Customer Service/Technical Support Supervisor
ACCRA-FAB INC —Liberty Lake, WA
Recommend and provide customers with technical assistance concerning customer product “design for manufacturing” in order to improve product related sales and…
$28 - $33 an hour
Quick Apply
Manager, Client Services
Wellesley Asset Management —Portsmouth, NH
Excellent written and verbal communication skills; excellent telephone manner. Wellesley Asset Management, Inc. will supply you with all the tools you need for…
$125,000 - $150,000 a year
Quick Apply
Customer Service Manager - Waste Hauling Company
Arrow Disposal Service, Inc. —Attalla, AL
Bachelor's degree in business, communication, or a related field is preferred. Monitor and evaluate customer service performance metrics, such as response time…
$33,000 - $35,000 a year
Quick Apply
11d
ASSISTANT SERVICE CENTER MANAGER
ALTAQUIP —La Vergne, TN
Customer Service via phone calls, walk ins and store visits. Coach and educate team members as needed. Cross train in all functional areas: Administration,…
$44,000 - $48,000 a year
Quick Apply
Customer Service Order Management Supervisor
Marroquin Organic —Santa Cruz, CA
5+ years of experience in order management, customer service, or a related field. Identify and implement tools and technologies to support the order management…
$80,000 - $105,000 a year
Quick Apply
10d
Customer Service Manager
Pease Doors —Cincinnati, OH
Monitor customer service metrics and implement improvements as needed. Develop and implement customer service policies and procedures.
$60,000 - $75,000 a year
Quick Apply

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Training Manager

GPO Federal Credit Union - New Hartford, NY

Apply Now

Job Details

Full-time $58,523.11 - $71,563.00 a year

Qualifications

Microsoft Powerpoint
5 years
Driver's License
Project management
Presentation skills
Typing
Associate's degree
Leadership
Communication skills

Full Job Description

Description:Overview of the Role

The Training Manager is responsible for managing a continuous learning environment to ensure ongoing development of all employees, which reflects the strategic priorities of the Credit Union.

Responsibilities

Design and develop training programs, including onboarding, technical skills, soft skills, leadership development, and compliance training.
Create and update training materials, manuals, and e-learning content.
Conduct training needs assessments through surveys, interviews, and collaboration with department heads.
Analyze and identify skills gaps and develop targeted training interventions.
Regularly participate in teller, member service, lending and call center activities to monitor and identify educational opportunities.
Facilitate training sessions in various formats, such as in-person, virtual, and hybrid.
Coordinate with external training providers and vendors as needed.
Develop and implement evaluation tools to measure training effectiveness and impact.
Gather feedback from trainees and stakeholders to continuously improve training programs.
Lead and mentor a team of trainers in their creation and delivery of content. Coordinate with appropriate subject matter experts throughout the credit union for training delivery and ensure SMEs are provided necessary facilitation training.
Collaborate with HR and department leaders to ensure training programs align with business objectives.
Manage the organization’s Learning Management System (LMS) and ensure effective use of e-learning tools.
Stay updated with the latest training technologies and methodologies.
Ensure all training programs comply with industry standards and legal requirements.
Prepare and present regular reports on training activities, outcomes, and ROI to management.
Develop and manage the training budget, ensuring cost-effective solutions without compromising quality.
Ensure the VP of Human Resources and Compliance is kept fully informed

Requirements:

Bring positivity and enthusiasm to work every day.
Be a champion for employee development.
Adapt a work ethic that aligns with GPO’s mission and keeps our member service at the forefront.
Follow proper attendance protocol and adhere to position schedule.
To maintain a confidential environment, respecting employee concerns.
Stay abreast of regulations and trends within the industry and ensure the credit union remains compliant.
Hold yourself accountable for the promises you make and the actions you take.
Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.
To maintain an in-depth understanding of the credit union’s products, service, policies and procedures - keeping in mind and understanding the credit union’s mission.

Qualifications

A two-year degree OR five years of similar experience
Previous experience in training within a managerial capacity
Previous experience training in the financial industry preferred
Excellent communication and interpersonal skills
Strong organizational and project management abilities
Should be proficient in the use of PowerPoint and other presentation programs
Valid driver’s license and reliable transportation

Physical Demands

Speaking and presenting for long periods of time
Sitting for prolonged periods of time
Frequent computer usage and screen time
Frequent typing and use of fine motor skills

Decision Making

To exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures.

Financial Responsibilities

To be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.

Communication

Keep supervisor informed of issues
Effectively communicate within the department to ensure the flow of ideas and information
Remain open and available to provide assistance to other members of the credit union

Equipment Used

PowerPoint, Adobe and other presentation programs.
Virtual meeting platforms

Work Environment

Office setting, based in the Administration Building
Occasional travel may be required to visit other GPO locations

Job Type: Full-time

Pay: $58,523.11 - $71,563.00 per year

Apply Now

Customer Service Manager jobs

Training Manager

Bilingual Inside Sales, Customer Service, and Store Manager

Director, Call Center Operations

Field Services Project Manager and Customer Support

Customer Service Manager

Call Center Operations Manager

Virtual Call Center Manager

Digital Branch Manager - Credit Union Call Center

Customer Service Manager

Customer Success Manager

Customer Service Manager

Operations Manager-Salary plus opportunity for monthly commission!

Assistant Manager - Customer Service

Contact Center Manager | Tax Operations (Seasonal)

Customer Service/Technical Support Supervisor

Manager, Client Services

Customer Service Manager - Waste Hauling Company

ASSISTANT SERVICE CENTER MANAGER

Customer Service Order Management Supervisor

Customer Service Manager

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