20 Best client services manager jobs in Chicago, IL (Hiring Now!)

Client Services Manager
Choose Chicago —Chicago, IL
Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner…
$80,000 - $100,000 a year
Quick Apply
14h
Hospice Nurse
Healthcare Recruiting Specialists —Skokie, IL
Minimum 1 year of experience as a hospice field nurse. Reliable transportation and clean driving record. The starting annual salary for this position ranges…
$90,000 - $95,000 a year
Quick Apply
1d
Client Relations Manager
Novo Health Services —Chicago, IL
NOVO’s regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. 401(k) w/Employer Match.
Up to $90,000 a year
Quick Apply
AV Technology Sales Manager- Education (MW)
Extron Electronics —Chicago, IL
5+ years of experience, with a strong technical background, developing accounts and selling project-based, hardware and/or software systems solutions.
Estimated: $95.3K - $121K a year
Quick Apply
SAP Project Systems & Fixed Assets-Manager-Consulting-Location Open
EY —Chicago, IL
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
Estimated: $141K - $179K a year
12d
Home Based Educator
Easterseals Serving Chicagoland and Greater Rockford —Chicago, IL
Degree in social work, human services, or a related field with 6 credit hours in infant toddler coursework plus a minimum of 1 year experience in early…
$40,930 - $60,235 a year
Quick Apply
Environment of Care Consultant - Domestic - Part time
The Joint Commission —Oakbrook Terrace, IL
Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to…
Estimated: $111K - $141K a year
13d
Level II Clinical Manager
PLCCA, Inc. —Maywood, IL
Licensure*- Current state licensure as an LCSW, LCPC, LMFT, CADC, or equivalent. Required* - Master's degree preferred in Social Work, Psychology, Counseling,…
$67,000 - $72,000 a year
Quick Apply
Career Coach Deaf & HOH (must be fluent in ASL)
Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago —Chicago, IL
Use communication with employers, phone calls, personal interviews and work site visits to monitor progress. Utilize Case Worthy system to maintain and provide…
From $23 an hour
Quick Apply
9d
Licensed Mental Health Therapist (CA-Licensed) $3,500 Sign-on Bonus
Foresight Mental Health —Chicago, IL
Be an active, independent California Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFT), Licensed Professional Clinical…
$70,000 - $110,000 a year
Quick Apply
2d
Manager, Affiliate
Rise —Chicago, IL
Serve as trusted advisor and consultant to clients on calls, emails, and in-person meetings. This includes assistance with media planning, performance and…
22h
Associate - Credit & Structured Products
Alter Domus —Chicago, IL
Knowledge or familiarity with Bloomberg, performance systems, and other loan research and analysis tools an advantage.
Estimated: $61.8K - $78.2K a year
Workday Certified Financials Manager - SCM
Accenture —Chicago, IL
Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing,…
Massage Therapist
AIRE Ancient Baths —Chicago, IL
You will play an integral role in providing the AIRE Experience to all guests and clients. Willing to develop new skills and experiences.
$42 - $66 an hour
Quick Apply
6d
Account Manager - Loan Agency Services
Alter Domus —Chicago, IL
Bachelor’s degree in finance, accounting, business or economics or related field, or commensurate work experience.
Estimated: $86.4K - $109K a year
3d
Commercial Laundry Field Repair Technician 5+ Years Experience
Laundry Concepts —Addison, IL
Valid driver's license and clean driving record REQUIRED. Working knowledge of electrical testing tools and or other diagnostic/programing tools.
From $25 an hour
Quick Apply
Elite Certified Personal Trainer
Fitness Formula Clubs (FFC) —Chicago, IL
Bachelor of Science degree in exercise physiology or an allied health-related field or one (1) nationally recognized third party accredited personal trainer…
$46 - $74 an hour
Quick Apply
SAP Finance Transformation Manager
Accenture —Chicago, IL
Lead teams of consultants to advise clients on using SAP to build state-of-the-art solutions. Minimum of 3 end-to-end SAP Finance implementations, including…
Account Executive - Chicagoland
Rose Paving —Bridgeview, IL
Develops, expands and cultivates a qualified client base by utilizing various marketing practices, including entertainment, direct mail, referrals, advertising,…
Estimated: $79.4K - $101K a year
Quick Apply
Gate Service Representative
Remprex, LLC —Hodgkins, IL
Explain site health information and provide technical insight on system repairs to client management. Reporting to the Terminal Manager, the Gate Service…
Estimated: $45.1K - $57.1K a year
Quick Apply
18h

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Client Services Manager

Choose Chicago - Chicago, IL

Quick Apply

Job Details

$80,000 - $100,000 a year 14 hours ago

Qualifications

Microsoft Powerpoint
Hospitality
Microsoft Excel
Management
Customer service
Microsoft Office
Project management
Bachelor's degree
Computer skills
4 years
Grammar Experience
Communication skills
Marketing
Time management

Full Job Description

Position Title: Client Services Manager

Department: Client Services

Reports To: Sr. Director Client Services

FLSA Status: Exempt

Effective Date: June 2024

Choose Chicago is the official sales and marketing organization responsible for promoting Chicago as a global visitor destination to business and leisure travelers.

POSITION SUMMARY

The Client Services Manager (CSM) is responsible for providing the highest quality services to assigned meeting, tradeshow and convention accounts that meet in Chicago; to disseminate service materials to such organizations in a timely fashion; to provide event management with promotional support in the form of destination marketing resources, attendance building, and city recognition.

Works in close partnership with the Sales Department to service confirmed business in Chicago by acting as a liaison between event management, Choose Chicago members and city departments. The CSM is the main representative of all that is Chicago to our convention clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain continual communication with clients through direct contact, phone calls, e-mail, letters and personal visits creating a strong customer/partner relationship.
Must be a team player with a great understanding of the importance of exceptional customer service.
Contribute to the development of Choose Chicago’s goals by assessing each account, customizing programs and working within the appropriate budget to complement the client’s needs; develop and present the proposal to the client.
Forecast expenditures and work within +/- 5% of the designated client budget.
Maintain concise account profiles in Simpleview, and complete and organize paper and electronic files in an accurate and timely fashion.
Manage timeline for services with assigned accounts to provide the highest possible level of customer service.
Maintain a current knowledge base of the Choose Chicago Meeting Professionals Guide, Partners, and City of Chicago programs as it relates to providing educated recommendations to clients.
Coordinate and execute site inspections through the development of itineraries, including but not limited to assignment of housing and transportation arrangements. Accompany clients on visits.
Facilitate all city and state requests including welcome letters for the Mayor and Governor, banner requests and airport signage.
Develop new programs, or recommendations for updating existing programs to enhance and increase the usage of the department's services.
Support partnership base through referrals and attendance of meetings and special events.
Develop, promote, and execute Chicago’s “We’re Glad You’re Here!®” program recognition and retention services through individual account needs assessment.
Travel to promote the city for future Chicago shows for qualifying/applicable accounts.
Travel to appropriate and necessary client appointments and industry events as needed.
Comply with established policies and guidelines applying to the Choose Chicago operations and employee conduct.
Perform a variety of administrative tasks.
Perform other duties as assigned by the Vice President, Client Services and Directors of Client Services.

MINIMUM QUALIFICATIONS

Bachelor’s degree preferred.
Four (4) years of related customer service experience in industry along with demonstrated project management experience showing progressive growth and learning and/or training equal to the skill level needed to perform this position.
Certified Meeting Professional (CMP) or studying for CMP designation a plus.
Occasional travel required.
Prior experience in the hospitality industry preferred.
Understanding of marketing and promotional efforts/concepts for meeting planning and production.
Prior management experience a plus.

KNOWLEDGE, SKILLS, AND ABILITIES

Understanding of Chicago’s attractions, hotels and special event venues.
Ability to effectively use MS Office products including but not limited to Word, Excel, Outlook, Power Point, Asana, etc.
Possess excellent written and verbal communication skills, exceptional spelling, punctuation and grammar skills.
Ability to represent Choose Chicago in a professional manner while interfacing with internal and external clients.
Ability to make sound independent judgements, self-starter and resourceful problem solver.
Possess excellent organizational, written, and time management skills.
Ability to manage and work simultaneously on multiple projects and with multiple clients.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

Ability to perform work utilizing a computer for extended periods of time.
Ability to travel by air or ground in promoting the city of Chicago at various events is required.
Ability to attend/host customer entertainment is required.
Ability to grasp objects utilizing the fingers (fine motor manipulation).
Ability to travel by air or ground transportation (includes personal and public transportation) as required in performing the work.
Ability to travel throughout the city, including prolonged standing and walking as it is very often necessary when conducting a site inspection.
Ability to work nights and weekends as needed. Working evenings includes but is not limited to attending business exchanges, venue openings, receptions, client dinners, etc.

Quick Apply

client services manager jobs in Chicago, IL

Client Services Manager

Hospice Nurse

Client Relations Manager

AV Technology Sales Manager- Education (MW)

SAP Project Systems & Fixed Assets-Manager-Consulting-Location Open

Home Based Educator

Environment of Care Consultant - Domestic - Part time

Level II Clinical Manager

Career Coach Deaf & HOH (must be fluent in ASL)

Licensed Mental Health Therapist (CA-Licensed) $3,500 Sign-on Bonus

Manager, Affiliate

Associate - Credit & Structured Products

Workday Certified Financials Manager - SCM

Massage Therapist

Account Manager - Loan Agency Services

Commercial Laundry Field Repair Technician 5+ Years Experience

Elite Certified Personal Trainer

SAP Finance Transformation Manager

Account Executive - Chicagoland

Gate Service Representative

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