20 Best customer service supervisor jobs in Chicago, IL (Hiring Now!)

Quality Control Supervisor
Intelligentsia Coffee —Bedford Park, IL
Assist in developing a cupper certification process for our QC team. Lead and develop the team to meet department workload. 401(k) with Company Match.
$50,000 - $80,000 a year
1h
Registered Nurse Supervisor
Norridge Gardens —Norridge, IL
Valid state license(s)RN. _We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment…
Estimated: $71.9K - $91.1K a year
Quick Apply
3d
Clinical Program Supervisor
HAYMARKET CENTER —Chicago, IL
Facilitate weekly staff meeting and develop meeting agenda to be submitted to Coordinator/Assistant Clinical Director for review.
$47,520.53 - $59,841.93 a year
Quick Apply
Lead Manufacturing & Customer Service Engineer
SRRP —Northlake, IL
Market analysis and implementation for cost effective supply of molds, raw material, and production equipment and services.
$70,000 - $110,000 a year
Quick Apply
Inside Sales Rep/Customer Service
Lenova, Inc. —Hillside, IL
A successful candidate will be able to earn uncapped commission by demonstrating they can develop current and new business in a timely manner and manage our…
From $17 an hour
Quick Apply
11d
Customer Service: National Accounts Administrator
Vienna Beef LTD —Chicago, IL
Freight Checkpoint: Periodic analysis of all prepaid and prepaid add shipments working with all reps, following up on deductions, identifying uncaptured…
Estimated: $39.2K - $49.6K a year
Quick Apply
Chocolate Cafe Barista & Customer Service
Leonidas Chocolate Cafe —Chicago, IL
A job for which all ages, including older job seekers, are encouraged to apply. Health insurance requires 2 calendar months of employment.
$18 - $25 an hour
Quick Apply
Full Time Field Staff Supervisor
Samplers Inc. —Chicago, IL
This role involves managing day-to-day field operations, providing leadership and support to field staff, and ensuring high-quality service delivery.
From $950 a week
Quick Apply
5d
RN Nightshift Supervisor-ICU/Med Surg-$20K SignOn-Kindred Hospital Chicago Northlake
Kindred Hospitals —Northlake, IL
Valid Registered Nurse / RN license in the state. Participates in developing nursing protocol and procedures. Hires, trains, supervises and evaluates designated…
$36 - $51 an hour
Quick Apply
16h
Customer Service Clerk
Cook County Clerk's Office —Chicago, IL
Reporting directly to the Customer Service Supervisor the Customer Service Clerk performs customer service duties related to answering telephone calls that come…
$49,184 - $49,185 a year
Quick Apply
9h
Sales and Customer Service Representative
AEI ENERGY SERVICES —Elmhurst, IL
Develop and implement effective sales strategies. Conduct market research and analysis to identify new opportunities.
$55,157 - $60,000 a year
Quick Apply
Service Manager-Pest Control Experience Required
Rose Pest Solutions-Illinois —Chicago, IL
Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence.
$50,000 - $60,000 a year
Quick Apply
5d
Insurance Customer Service Representative
Jos. Cacciatore & Co. Insurance Agency Inc. —Chicago, IL
*Insurance Knowledge:* Familiarity with various insurance policies, with a Property & Casualty Insurance license required.
Estimated: $44.3K - $56.1K a year
Quick Apply
12d
Bilingual Foster Care Supervisor - CWEL Required
One Hope United —Chicago, IL
Valid driver's license and reliable vehicle. Oversees case responsibilities and provides guidance in case-planning. Tuition assistance up to $2500 per year.
$63,000 a year
Quick Apply
Maintenance Supervisor
Confidential —Chicago, IL
Driver’s license with reliable vehicle. Advance knowledge of various maintenance functions and mechanicals including preventative maintenance, plumbing, HVAC,…
$27 - $30 an hour
Quick Apply
Sealcoating Supervisor
Hard Surface Solutions —Lombard, IL
We specialize in concrete installation/repair, asphalt installation/repair, coatings and specialty applications, seal coating, striping, parking garage…
$24 - $27 an hour
Quick Apply
Diesel Shop Supervisor
Nova Lines Inc. —Bridgeview, IL
This will include such responsibilities as but not limited to: Create and manage the equipment maintenance schedules, tire management program, road service…
$70,000 - $80,000 a year
Quick Apply
6d
Field Supervisor
Christy Webber Landscapes —Chicago, IL
Class “C” driver’s license._. A pesticide license is a plus, other licenses and /or certifications may be required per contract specifications.
Estimated: $57.8K - $73.2K a year
Quick Apply
Exterior Field Supervisor
Cobblestone Remodeling Inc. —Chicago, IL
Approving invoices and payments to & from subcontractors. Enforce compliance of building code, local permits and inspector requirements.
$65,000 - $85,000 a year
Quick Apply
10d
Call Center Customer Service Representative
PS2G —Oak Brook, IL
Answer inbound calls promptly and professionally, addressing customer questions and concerns about billing, service outages, energy usage, payment options, and…
Estimated: $33.4K - $42.3K a year
Quick Apply

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Quality Control Supervisor

Intelligentsia Coffee Bedford Park, IL

Apply Now

Job Details

Full-time $50,000 - $80,000 a year 1 hour ago

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance

Qualifications

Microsoft Excel
Customer service
English
High school diploma or GED
Analysis skills
Supervising experience
Coffee experience
Data entry
Organizational skills
Computer skills
Training & development
1 year

Full Job Description

Location

Candidates must be located within the greater Chicago area with the ability to travel easily within the Chicagoland area. Currently, the office location is 1850 West Fulton in Chicago. In August, Intelligentsia will move to 7300 S Central Ave in Bedford Park.

Position Summary

The Quality Control Supervisor is responsible for developing and determining work flow for the team, as well as ensuring the QC Lab can maintain efficient and timely evaluation of all relevant samples. The lab has two equal priorities: provide detailed information to the Green Coffee Team to purchase the best coffees possible, and support Operations by ensuring all coffees in production are meeting quality expectations.

Attention to detail is a must for successful sample roasting and fair-minded evaluation. Time management is critical for keeping all tasks in motion at the correct pace.

Duties & Responsibilities:

Sample roast green samples according to priority and sample queue.
Lead and develop the team to meet department workload.
Have a strong understanding of extraction in brewing and espresso.
Participate in purchase and quality assurance cupping tables.
Perform weekly quality assurance tables on production roasts.
Maintain sensory calibration with QC team.
Maintain cupping schedule offers, arrivals, unsolicited samples, production roasts, and exploratory tables.
Enter green samples and relevant data into Cropster upon arrival.
Ensure inventory is accurate in Cropster for production roasting.
Grade green coffee and enter each lot into Cropster upon arrival.
Distribute all cupping results to relevant parties in a timely manner.
Maintain lab cleanliness and organization at all times.
Maintain the blend component outlook with the Green Coffee team.
Execute coffee reports for coffee producers we work with.
Participate in weekly inventory and green coffee meetings.
Participate in menu construction and tasting note tastings for all releases.
Play a key role in developing and maintaining blends.
Execute Brew QC exercises in a repeatable fashion.
Maintain all lab equipment and ensure regular calibration is happening.
Execute monthly palate development tastings for Intelligentsia employees.
Participate in scheduled tours as time permits.
Assist in developing a cupper certification process for our QC team.
Ability to analyze and manage approval process with Green Coffee Team.
Ability to think strategically and manage process flow from offer to arrival of all coffee samples,
Implement process improvement for all aspects of the lab.
Other duties as assigned.

Job Requirements:

High School Diploma or General Education Degree (GED) required.
Coffee experience is highly encouraged. Experience in the practical application of scientific method is an advantage.
Minimum 1 year as Quality Control Assistant, or equivalent experiences in a comparable environment including coffee sensory & physical analysis and data organization.
Strong understanding of extraction in brewing and espresso.
Previous experience in supervising and training employees.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to maintain confidentiality in all matters and use discretion with dissemination of information.
Advanced sensory skills (taste, smell) and understanding of sensory and physical quality of coffee. Good Calibration with Experienced Intelligentsia Cuppers
Excellent interpersonal and customer service skills, with the demonstrated capability to maintain professional relationships with co-workers and/or customers.
Flexible, with the ability to work independently and with minimal guidance.
Analytical, logical, and methodical approach to problem solving.
Computer proficiency with good knowledge of Excel and data entry, including experience with Cropster database
Good attention to detail with exceptional organization skills and observant nature.
Efficient, with excellent work ethic and willingness to accept responsibility for independent projects.

Language Skills:

Ability to read and speak English proficiently

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to see, talk and hear.
The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
The employee must occasionally lift and/or move up to 75 pounds.
At times, may require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (keyboarding, roasting, green coffee grading)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Laboratory environment. Cleanliness and organization are of utmost importance.
Warehouse environment. Some areas are not climate controlled.
The noise level in the work environment is usually moderate.

Benefits

401(k) with Company Match
Medical, Dental, and Vision Insurance
Employee Discounts
Flexible schedule
Paid Time Off and Sick Leave
Paid Training
Employee Assistance Program

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift
Monday to Friday
Weekends as needed

Work Location: In person

Apply Now

customer service supervisor jobs in Chicago, IL

Quality Control Supervisor

Registered Nurse Supervisor

Clinical Program Supervisor

Lead Manufacturing & Customer Service Engineer

Inside Sales Rep/Customer Service

Customer Service: National Accounts Administrator

Chocolate Cafe Barista & Customer Service

Full Time Field Staff Supervisor

RN Nightshift Supervisor-ICU/Med Surg-$20K SignOn-Kindred Hospital Chicago Northlake

Customer Service Clerk

Sales and Customer Service Representative

Service Manager-Pest Control Experience Required

Insurance Customer Service Representative

Bilingual Foster Care Supervisor - CWEL Required

Maintenance Supervisor

Sealcoating Supervisor

Diesel Shop Supervisor

Field Supervisor

Exterior Field Supervisor

Call Center Customer Service Representative

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