20 Best customer service representative jobs in Mesa, AZ (Hiring Now!)

Customer Service Claims Representative
USAA —Phoenix, AZ
May require acquisition and maintenance of insurance adjuster license within 90 days. Effectively operate in a fast-paced, high-volume, contact center…
Workforce Management Analyst II
USAA —Phoenix, AZ
Proficient knowledge and application of workforce management tools & data analysis tools, telecommunications tools, and contact center routing systems.
1d
Customer Service Representative (Remote)
Pathfinders Inc —Chandler, AZ
Handling a blended call center environment with make outbound and taking inbound calls. Conduct outbound calls to potential customers.
$18 - $19 an hour
Quick Apply
1d
Customer Service Representative
Simply Green Pest Control —Chandler, AZ
Customer service tasks, taking phone calls, emails, organizing service routes, and communicating with service technicians. 401K plan with employer match.
$16 - $17 an hour
Quick Apply
Customer Advocate
Chapman Automotive Corporate —Chandler, AZ
Experience working in a high volume inbound call center is preferred. Assist customers with scheduling service appointments. Paid time off and holiday pay.
$20 an hour
Quick Apply
3d
Bilingual Medical Call Center Representative
MY DR NOW —Chandler, AZ
The PSR fields telephone calls, online chats, and texts from patients regarding critical medical care. · *One year of experience performing high volume call…
$17 - $18 an hour
Quick Apply
10d
Customer Service Representative
Abacus Service Corporation —Phoenix, AZ
Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in…
$17 an hour
Quick Apply
19h
Experienced Client Service Representative
Arizona Animal Wellness Center —Gilbert, AZ
This includes welcoming clients and patients into the clinic, being available and willing to answer client questions over the phone and in person, and being…
From $19 an hour
Quick Apply
2d
Call Center Representative/Customer Service
Alhambra Credit Union —Phoenix, AZ
Call Center Financial Service Representatives duties include being able to provide an exceptional experience for our members, answering incoming calls, must…
$15 - $18 an hour
Quick Apply
1d
Customer Service Representative - Dispatcher
North Valley Mechanical —Phoenix, AZ
Commission pay for booking calls, selling memberships, etc. Previous experience in customer service or a related field is preferred.
$18 - $20 an hour
Quick Apply
Auto glass customer service rep
European auto glass —Tempe, AZ
Keep records of customer interactions and transactions. Provide knowledgeable answers to questions about products, pricing, and availability.
$18 - $22 an hour
Quick Apply
7d
Customer Service Representative, Uplift (French/ English )
Upgrade —Phoenix, AZ
Provide superior customer care through prompt, courteous, and professional answering of calls, emails, chats, and SMS/text messages.
$21 an hour
1d
Banking Customer Service Associate
TransPerfect —Phoenix, AZ
Proven ability to handle financial calls and inquiries with empathy and professionalism. Answers the phone in a pleasant and professional manner.
From $18 an hour
Quick Apply
8d
Benefit Customer Service Representative - French Bilingual
Willis Towers Watson —Tempe, AZ
Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and…
$17.75 an hour
3d
Business Support Coordinator
US Money Reserve —Phoenix, AZ
Answer and manage incoming calls and emails. Keep up with sales’ pace as Business Support is the department to support the sales effort by confirming orders…
$22 - $24 an hour
Quick Apply
Customer Service Representative, Uplift
Upgrade —Phoenix, AZ
Provide superior customer care through prompt, courteous, and professional answering of calls, emails, chats, and SMS/text messages.
$21 an hour
1d
Customer Service Representative/Motor Vehicle Services
GG&D Motor Vehicle Services —Phoenix, AZ
Requirements: high school diploma or GED, 21 years or older, legally able to work in the U.S., Spanish & English required, driver’s license record in good…
$18 - $23 an hour
Quick Apply
Customer Service Professional I
Town of Gilbert —Gilbert, AZ
Enter new licenses for processing, take payment and issue license and renewal. Associates degree (A.S., A.A.) or two-year technical certificate in related field…
$39,665.60 - $55,536.00 a year
2h
ENTRY LEVEL - Customer Solutions Associate
Acquevo —Scottsdale, AZ
Greet members, prospective members and guests, providing exceptional customer service. Answer phones in a friendly manner and assist callers with a variety of…
$700 - $1,000 a week
Quick Apply
Customer Success Representative
United Pet Care —Tempe, AZ
In this position, you will take inbound calls, and chats while also making daily outbound calls to re-activate customers who have lost our service due to a work…
$40,000 - $45,000 a year
Quick Apply
13d

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Customer Service Claims Representative

USAA - Phoenix, AZ

Apply Now

Job Details

Benefits

Paid training
Continuing education credits
Health insurance
Dental insurance
Paid time off
Adoption assistance
Vision insurance
Life insurance

Qualifications

Management
Customer service
Military
High school diploma or GED
Communication skills
Under 1 year
Time management

Full Job Description

Why USAA? Let’s do something that really matters.

We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!

It is all about learning and growing.

Our Customer Service Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently.

Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After completion of training and six months of working in the position, you’ll have the opportunity to work in office three days a week. Relocation assistance is not available for this position.

The Opportunity
We are currently seeking dedicated professionals to work in our Phoenix office for future customer service claims opportunities in 2024 . We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply.

Work schedules will vary and may include some nights and weekends . The range for the work schedules could fall anywhere between 7:00 am to 8:30 PM local time. Schedules will be assigned based on business needs.

Regularly scheduled shift hours after 6 p.m. local time during the week and/or on the weekend will be eligible for shift premium pay .

As a Customer Service Claims Representative you will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all auto OR property First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.

What you'll do:
Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
Resolve status inquiries and, when appropriate, route to handling adjuster.
Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
Apply strong time management skills by closely adhering to assigned work schedule.
Embrace continuous improvement and development through coaching and collaboration with manager and team members.
Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
May assign or initiate emergency services when required on specific claims.
Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
High School Diploma or GED
Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.
Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
Ability to prioritize and multi-task while navigating through multiple business applications.
Successful completion of a job-related assessment is required.
May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees)

What sets you apart:
US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The hiring range for this position is: $43,750 to $45,750 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Apply Now

customer service representative jobs in Mesa, AZ

Customer Service Claims Representative

Workforce Management Analyst II

Customer Service Representative (Remote)

Customer Service Representative

Customer Advocate

Bilingual Medical Call Center Representative

Customer Service Representative

Experienced Client Service Representative

Call Center Representative/Customer Service

Customer Service Representative - Dispatcher

Auto glass customer service rep

Customer Service Representative, Uplift (French/ English )

Banking Customer Service Associate

Benefit Customer Service Representative - French Bilingual

Business Support Coordinator

Customer Service Representative, Uplift

Customer Service Representative/Motor Vehicle Services

Customer Service Professional I

ENTRY LEVEL - Customer Solutions Associate

Customer Success Representative

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